Couple of months back, we decided to move from Pune to Bengaluru. After surveying the various agencies, we shortlisted 3 packers and movers. After getting offers and reading the reviews, we settled for Maple Packers & Movers. Their rates were reasonable and their prebooking response was good, especially Mr Nirmal.
The packing team came on the appointed day and started packing from around 10 am and finished by 5 pm. The loading took another hour. Packing was done on 27th April. I had asked the goods to be delivered on 30th at my Bengaluru address.
On 30th morning the driver called and asked for directions, which was given. The lorry arrived at around 12 noon, which was also OK for me.
Then the ordeal started.
I had thought that the driver would have coordinated with his company and Maple would send their people for unloading and unpacking. But there were nobody in the truck, except the driver.
I contacted their local office and was informed that all their persons had gone for loading and will come to my place only after 6 pm!
I contacted Mr Nirmal, who gave some other names and numbers to be contacted. But the response was the same. People were not available!
In between the driver was getting restless, the truck was out in the open and it rained that day. Luckily it was a covered truck. Finally the people turned up at 8 pm. The unloading was completed around 9 pm. We were quite tired of all the waiting and running up and down so we told them to come the next day for unpacking. But those guys were told us that the next day they have to go for packing elsewhere and would come only in the night. They assured us that unpacking would be done within an hour. Left with little choice, we agreed.
The major items like Refrigerator, Washing Machine, Sofa, TV, Cots, bedding, Cupboard, Microwave were unpacked. All items were intact. The next few days we opened the 15 cartons ourselves and found no damage. Only our wall clock had the glass broken. There was no other damage.
One wise thing we did was that we paid only 70% as advance and balance 30% was paid after unpacking.
We had also insured the major items, as a precautionary measure for which we paid Rs 3000 as premium.
If only the unloading and unpacking was done on time, I would have given a 5 STAR rating.
- Thank You! We appreciate your effort.