The products of Makita are top notch, but they started using more plastics which is undesirable, especially for gearboxes in drills and impact drivers, while reducing thickness of handles which break in a fall, for batteries they are market leaders, other complains is they do not keep spares, I had to follow for two years with no luck for simple thing as drill chuck, below is the email I sent two years back
Makita in India do not honor warantee so beware
Tools super over priced for Indian market
Below is the email I sent to makita India never heard from them
Regards
Alewis
Avinash Lewis
Thu, Oct 17, 2019, 9:58 AM
to mumbai_sales, sales
Hi Team,
Im still waiting for the spares why is it taking a year or more
Let me know do I need to escalate
I have shared the images visited the service center next to marol,
Then a dealer in next building who had sourced wrong part
It seems Makita is not concerned about spares or its customers
Thanks and Regards
Avinash Lewis
9869122310
On Sat, Nov 24, 2018 at 3:56 AM Avinash Lewis wrote:
I had purchased makita DHP480 and DGA508 from Anand tools Chandigarh
DHP480 has a plastic key-less chuck which has a play the product is 4 months old and in warantee, I wanted a new metal chuck, for which im ready to pay
I informed Mr Rana about it after a week I purchased the product, im a home DIY user so the product is not misused
I came to Mumbai, from Chandigardh permanently, went to below address
Makita Power Tools India Pvt. Ltd.
Unit No.11, Satellite Silver, Andheri
Kurla Road, Near Marol Metro Station,
The engineer gave me prashants Number and check model number and informed prashant
I was promised the part in 1 month, now I it has been 3 months, no sign of part
I have called at least 15 times no luck
I was quoted some Rs 1600 for part, if this is the level of service for this premium makita tool, then im sad to say, i will have to look for some other brands
Ideally after paying Rs 35000 for product and since product is in warantee the replacement of faulty chuck should have been free
now even when im ready to pay for metal chuck im made to run pillar to post
that doesn't give confidence to me in Makita tools
hope some one is listening or I need to escalate more
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