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3 

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93, 3, 93, 4, Unit II, Koralur, Kasaba Hobli, Hoskote, Bangalore 560067, KA

+91-80-22058200

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Makita Power Tools India Pvt Ltd Reviews

Tools are great, for cordless once market leader
Oct 19, 2020 02:55 AM 176 Views

The products of Makita are top notch, but they started using more plastics which is undesirable, especially for gearboxes in drills and impact drivers, while reducing thickness of handles which break in a fall, for batteries they are market leaders, other complains is they do not keep spares, I had to follow for two years with no luck for simple thing as drill chuck, below is the email I sent two years back


Makita in India do not honor warantee so beware


Tools super over priced for Indian market


Below is the email I sent to makita India never heard from them


Regards


Alewis


Avinash Lewis


Thu, Oct 17, 2019, 9:58 AM


to mumbai_sales, sales


Hi Team,


Im still waiting for the spares why is it taking a year or more


Let me know do I need to escalate


I have shared the images visited the service center next to marol,


Then a dealer in next building who had sourced wrong part


It seems Makita is not concerned about spares or its customers


Thanks and Regards


Avinash Lewis


9869122310


On Sat, Nov 24, 2018 at 3:56 AM Avinash Lewis wrote:


I had purchased makita DHP480 and DGA508 from Anand tools Chandigarh


DHP480 has a plastic key-less chuck which has a play the product is 4 months old and in warantee, I wanted a new metal chuck, for which im ready to pay


I informed Mr Rana about it after a week I purchased the product, im a home DIY user so the product is not misused


I came to Mumbai, from Chandigardh permanently, went to below address


Makita Power Tools India Pvt. Ltd.


Unit No.11, Satellite Silver, Andheri


Kurla Road, Near Marol Metro Station,


The engineer gave me prashants Number and check model number and informed prashant


I was promised the part in 1 month, now I it has been 3 months, no sign of part


I have called at least 15 times no luck


I was quoted some Rs 1600 for part, if this is the level of service for this premium makita tool, then im sad to say, i will have to look for some other brands


Ideally after paying Rs 35000 for product and since product is in warantee the replacement of faulty chuck should have been free


now even when im ready to pay for metal chuck im made to run pillar to post


that doesn't give confidence to me in Makita tools


hope some one is listening or I need to escalate more


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