I purchased the LG Microwave Oven(MC2886BRUM) on 16th November, 2017.
The above mention product is still under warranty.
Within 6-7 months, on 31st May, 2018, the product stopped functioning, and we had no other choice other than lodge a complaint with LG customer care.
The Complaint No. is RNP180530020232 dated 31st May 2018.
Unfortunately, till date(6th June, 2018) the problem has not been resolved, and LG team is not at all bother about it.
Two times service representatives has visited, did enough R&D activity, tried to resolve the issue through lot of trial and error method, but did not able to identify the problem. The product was almost dismantled, and at least 6-7 spear parts has been removed and replaced but still the problem has not resolved.
My home became a free of cost R&D center for LG. Even if the product gets repaired in future, then also, all of us can understand what will be the situation of a 6 months old Microwave Oven after this heavy trial and error activity.
From past 6 days, I am literally begging to LG, but they are not at all bother to resolve the problem.
Previously I had some bad experience with LG Service, with some other product, but I thought that is an exceptional incident. Now I am sure that “we are under trap of LG once we purchase their products”.
Pathetic after sales service. Please avoid LG.
Regards,
Jaydeep Ghosh
E-mail: ghosh_jaydeep@yahoo.co.in
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