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1.96 

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Kuwait Airways Reviews

Marthandam, India India
Good
Mar 09, 2016 01:48 PM 20105 Views (via Android App)

Kuwait airways is good flight. I am first travel in kuwait airways. All staff is good position and helpful mind. This flight in side program food and drink juice is very nice. But no alcohol, I think sharp time landing. So kuwait airways flight very good.


..wait Airways
Dec 10, 2015 06:09 PM 30255 Views

I happen to travel by this airline to States.Firstly every connecting flight is delayed for like 30 mins.flight is ready to board & we were still in baggage check in queue because there was a delay from airlines.reason.'technical fault'


Now because its a long journey one usually expects the journey to be comfortable . But with kuwait unfortunately its the most irritating journey.


One of the most weird thing is the magazines are kept right in front of your seat which displays a good list of movies.but when you try & on the tv to watch them.you never get through it.


When I asked for assistance every time there was only one reply'Mam there is a technical fault' and guess what my to & fro journey which was with a gap of quite a few days.even that did not solve kuwait airways so called'technical error'


I would say if its a long journey abroad especially to States please avoid this airline


London United Kingdom
Warning: Ill-advised to ever fly Kuwait Airways
Sep 07, 2015 01:53 AM 37183 Views

My family and I flew Kuwait Airlines on our recent trip to Sri Lanka. Our flight had a transit in Kuwait. Our flight was scheduled to arrive in Kuwait at 7pm on the 17th of August. However, it was delayed and only arrived at 8pm. Subsequently, much to our dismay our connecting flight to Sri Lanka which was scheduled to depart at 8pm left without us. To make matters worse, we were not provided an alternate flight until 8pm the next day. For the duration of the time that we had to spend in Kuwait we were placed in a hotel near the airport and were not allowed to venture outside. Ultimately given that we arrived in Colombo, Sri Lanka 24 hours behind schedule, we missed the wedding that we had flown out to attend. To make matters worse, we also had to forego our hotel reservation in Colombo, and had to find alternate accommodation at the last minute, at great expense.


If our flight to Sri Lanka and the repercussions of the delay had not been bad enough, our return flight to London was not much improved. Our connecting flight from Kuwait to London was also delayed 2 hours, and as such our travel arrangements from London, Heathrow to our home was also put into disarray as we had requested a family member pick us up from the airport.


In summary, this was without doubt the worst travel experience that I've ever had to endure in my life.


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Not Specified Kuwait
Worst experience of my life
May 25, 2015 02:01 PM 44880 Views

I was travelling with my 2 kids and wife from Kuwait - New York(via London flight). First of all the flight was really old, there was no entertainment - even the so called entertainment screens which they have either didnt work or even if it works it not visible properly.


The flight attendants were so rude and not polite. You ask them anything they were like huh!. I ordered Child Meal for my kids it was better to have the normal meal. The quantity was less and moreover the food sucked.


The biggest nightmare was London Heathrow airport security check in. We were kept waiting a long time and for silly reasons. I could see couple of passengers having heated arguements with the security staff. They were treating the people like - I dont have words to explain. You should really experience it.


My flight back from New York to Kuwait was more interesting. I could see passengers


Deplorable
May 13, 2015 01:32 PM 47283 Views (via Mobile)

My first and last time flying with kuwait airways. My boyfriend and myself flew from jfk to Heathrow to kuwait to India about a 36 hour flight as we took off from jfk we both noticed a couple arguing in front of us, as did the flight attendants asking them nonchalantly to'not fight'. About 8 hours in their argument became quite heated eventually the fight became physical with the man in clear view of the attendants hitting the woman several times.


The attendants we're visibly uncomfortable. We mentioned our disgust to the flight crew and we assumed that they would not be joining us the rest of the flight after all the cabin was US property until we landed in Heathrow, both countries do NOT tolerate violence towards women. However the man was allowed to board and joined us the rest of the flight. With out so much as a second question. Through the entire flight he hit and belittled her. This behavior is unacceptable and disgusting.


For a major airline I expect a much higher level of equality. The way this abuse was overlooked isn't simply negligence, but condones this reprehensible behavior. For either of us to even consider going on another one of your flights stronger codes of conducts must be implemented.


Kuwait Kuwait
Should you fly with Kuwait Airways
Apr 12, 2015 11:04 PM 48025 Views

It was a bit of shock boarding Kuwait Airways this afternoon from Amman to Kuwait. Aircraft was clean and shiny, attendant greeted me with a huge smile and asked if he could help - not just me, he was helping everyone and showing passion for his job. OMG - was I aboard the wrong aircraft maybe.


Further surprises - Flight took off precisely at the scheduled time of 1640 and the entertainment system actually worked and I was even able to use my own headphones and charge my phone from the screen. Guy next to me plugged his USB and was watching stuff - Yes I know you can do this, and more, with most airlines these days. But come-on - this is amazing for Kuwait Airways and we must give credit where its due! A job well done so far - and just keep improving.


Could this be the turning point for Kuwait Airways? Others blogs saying similar stuff so its not just me.


Time to celebrate and say congratulations to Kuwait Airways management. Perhaps not yet! I agree its going to be while till the confidence in Kuwait Airways returns - but I was impressed today.


Kuwait Airways MUST closely monitor what passengers, local, regional and global are saying. Listen and act.


I say Bravo Kuwait Airways - lots of work remains but you can get there!


Puerto de la Cruz, Tenerife Spain
Better crawl, walk, drive or swim than fly Kuwait
Apr 09, 2015 06:34 PM 45416 Views

Don't ever fly with this horrendous airline. Paris-Rome-Paris. Two hours delay outbound, five hours delay inbound, antediluvian aircraft(9K-AMD, Airbus A300, first flight 1993 and 9K-AMA, Airbus A300, first flight 1992), unpleasant staff, filthy plane, disgusting food, revolting toilets, broken TV set, no information, wrong information. Impossible to switch to another airline.


Let's say I'm probably lucky the pilots knew how to fly it. Better late than dead I suppose, but never again will I fly with this terrible airline. It's a wonder they are not mentioned on the European Union blacklist as I'm sure the lack of decent care in the cabin and by staff must be reflected just as badly in the maintenance and repairs, and standards of operation.


Other low-cost airlines are utmost luxury compared to Kuwait Airways.


Ramsgate United Kingdom
Will fly again only if I am completely broken
Nov 12, 2013 12:14 PM 24262 Views

First impression of the airlines isn't very good for me, the staff at the check-in seems very untrained. I am an Indian and I have got a Indian passport and the staff still asked me for a visa to visit India, I didn't know what she is talking about, I told her that I don't need a visa to visit India I am an Indian and that I can show her my UK visa, she gave me a blank look, luckily the staff next to her came in and helped to check in.


I had to travel from London to Kuwait and then change flight from Kuwait to Chennai. I thought the flight from London to Kuwait was bad, it was very poorly maintained, not very clean.


Headphones, TV, radio nothing worked. but it looked way better than the flight I got from Kuwait to Chennai, nothing worked again, even my push back seat. the toilet was completely unusable and disgusting.


The staff were quite friendly, but seemed not well trained again, not very formal. But as an Indian I didn't mind that. Food was quite decent.


Overall my journey was not pleasant at all and very painfully long, have to take the same airlines for my return journey, not looking forward to that.:(


I will never choose this airlines unless I am completely broken.


Mumbai, Maharashtra, India India
Horrible Do NOT Fly Kuwait Airways
Sep 18, 2013 04:28 AM 23778 Views

I'm an Indian too, and I travel a lot back and forth b/w US and India. Kuwait Airways is the most horrible one ever for me. I hated everything about it. My tipping point was no alcohol on plane in the airport or anywhere.


You 'll like it if you compare it to the state transport buses that run to Indian villages.


Fairfield, Connecticut India
Loved Kuwait Airways and the nice staff!
Apr 24, 2013 12:03 AM 22886 Views

Loved this airline! A lot of these reviews are so unnecessarily dramatic. My flight with Kuwait was wonderfull--good food, comfy seats, and the staff was incredibly nice.


They seemed to really go out of their way for the passengers, so whoever said anything negative about the staff in these reviews must have had a bad attitude themselves of just caught one of the slight attendants having a bad day...


The reviews that say "never fly this airline" are absolutely ridiculous, there was nothing wrong with it at all and I would definitely fly with Kuwait again!


Ernakulam India
Kuwait airways
Apr 03, 2013 03:42 PM 22135 Views

Never never never ever choose this airline friends. No manners from any crew, ground staff  are so arrogant, no support at all from the airline staff.


They make you feel like the most unwanted customer when you are in trouble. Even on the most offered rate, never travel on this airline.


Better to pay more money and choose a better airline. Trust me, this is the first review I am writing about anything at all.


ny United States of America
IF YOU WANT A HORRIBLE EXPERIENCE, CHOOSE KUWAIT!
Feb 13, 2013 05:55 AM 25014 Views

AVOID AT ALL COSTS! Ok maybe its a little bit better then PIA, but still of you can avoid it, please do. I went from JFK to Islamabad and it was the most exhausting and annoying experience of my life. Don't get me wrong. I've probably made the same route at least 10 times or more but this time was just horrible. First off, the fight was so long!


I wasn't aware nor informed that the plane would be stopping at Heathrow airport as well so that was a surprise and an annoying one at that (it wasn't even written on my boarding pass!) I'm one of those people who would rather just sit through a long flight and not make additional stops and wait at an airport for hours. I'd rather just get to my destination! Anyways we were at Heathrow for about 5 hours and then at the actual airport in Kuwait for another 5 hours.


Besides that, the food was horrible and I was stuck for hours without a blanket because every fight attendant I would ask would tell me that they were on it and then never return. The aircraft itself was VERY outdated, I felt like I was stuck in a nightmare from the 90's!


Believe me, it was SUPER annoying! Unless you want a horrible experience, I suggest choosing another airline.


Low Cost International Airline
Jan 21, 2013 04:08 AM 26920 Views

Most of the reviews of this airlines are not in glowing light, so I will try to present all the facts and let the readers decide on the rating or suitability to fly.


Itinerary:


JFK-MAA-JFK in Nov 2012. My planning was relatively late in the game, and this was the cheapest option at that time.


Checkin:


The checkin was kind of standard at both JFK and in Chennai. At Chennai the ground staff actually work for Air India. No major complaints in this regard. They have good baggage allowance, they allow 2 checkin bags for transatlantic flights on economy.  The flight departure was delayed by approx 75 minutes.(Given that there was a snowstorm one day earlier and the flight one day earlier was delayed by 6 hours or so, I think this was not so bad).


Inflight:


This is where the real fun begins. The flight between JFK and Kuwait(via London on alternate days) is extremely old.(One another occasion my friend's flight was delayed in Kuwait by 10-12 hours because the plumbing on this ancient flight would just not work.)


The boarding was as chaotic as it can be and pretty free for all. The passengers try to dump their luggage without any concern all passengers need to find a place on the overhead bins for their cabin luggage. No sign that there was any concerted effort on behalf of the crew to bring some order into the chaos. The flight started taxiing and lo! and behold! a couple of overhead bins near my seat were still open and there were some pax who were trying to still fit luggage somewhere. Finally, the cheif cabin crew(I guess she was the chief), directed a puny male member to do something about it. Finally they moved a few bags around and managed to fit all the bags(with some help from passengers) before the plane started picking up speed! This greatly gesture was applauded by passengers on the front who were happy that the luggage would not fall on their heads as the flight was air borne. At this point one American teenager(of south asian descent) was wondering what kind of alcohol would be served and I could not but smile(Kuwait airline is a dry airline).


The flight appeared mostly full. Some screens work, but a lot of screens dont work and some seats would not recline(this is terrible on a long haul flight).


The flight starts with an islamic prayer followed by safety instructions. IFE is nothing to talk about, the screens are tiny and the choices of programs are very limited.


The cabin crew was all Arab/Kuwaiti and are rather stiff, not very friendly. They also dont seem to work very well as a team.


Once the flight was air borne, dinner service started in due course. Food was good. There were good vegetarian and non veg choices. Food was good as compared to any other good airline. This was the highlight of the trip. Good choices of fruit juices and coffee/tea concluded the dinner.


Good breakfast was served before landing. The flight landed in london morning a little late. All passengers even those continuing on the same flight to kuwait had to deplane. Get into security again and then reboard the aircraft.


At this point, I became a little more proactive and helped the passengers around me fit luggage in overhead bins to avoid the chaos we had in JFK. But, there was still chaos in other sections of the aircraft. But overall better than at JFK. Lunch was served after takeoff. Close to landing at Kuwait, they served some snacks again.(One thing nobody would probably complain on this flight was food).


In Kuwait airport their own home airport, we were stuck in the tarmac(an already delayed flight with most passengers connecting for other destinations in south asia) for about half hour due to lack of a slot!.


As soon as I deplaned, I rushed to my connecting flight to chennai. the flight was delayed, thanks to connecting flights. This flight was an airbus flight, and certainly the seats were better and the flight was newer. Mostly an uneventful flight. Left a little later an landed a little late. Food was served as soon as we were airborne, and snacks before we landed. Thankfully, both my bags arrived(I was concerned because of the short connecting times in Kuwait).


Return flight about 2 weeks later was uneventful, mostly along the lines above. There were some passengers from Bangladesh who were probably taking a flight for the first time and were not following instructions to sit and buckle(well they wanted a seat exchange in a crowded flight) despite instructions from the crew, and the crew got angry and raised voice a bit. This was a little surprising to some western passengers who were next to me. Although, the crew could have more polite in this case, uncooperative passengers are also to blame a bit.


Website:


I had booked through a travel agent, but I did not find the website to be very appealing or maintained well. I took their  frequent flyer membership(Oasis club), but not very helpful either.


Overall:


In my personal view, please take this airline if it is cheaper by 30-40% compared to other good quality airlines like Emirates, Qatar, Etihaad or even widely criticized Air India. Otherwise you might want to choose other airlines.


dallas United States of America
Dont fly with them
Jan 19, 2013 05:56 AM 23075 Views

Poor maintenance  and unsafe airline. People who fly with Kuwait airways are sacrificing their lives. They always have cancellations or other flight problems and take no responsibility of anything. They give wrong and unreliable messages.


London United Kingdom
Kuwait Airways Travel OK from Lon-Kuw-Mum
Dec 13, 2012 05:01 PM 24599 Views

My experience with Kuwait Airways was Average. In terms of service they are good. Also in terms of Food as I being Jain (Asian / Indian Special Meal) it was really good. While travelling from london -Kuwait-Mumbai the flight was on time and on schedule.


Few problems I encountered was NO ENTERTAINMENT as aircraft are too old. Also while reaching mumbai had issues with luggage as it took more than 1 hours onto belt. Not sure if this is one off issue. But overall if getting cheap tickets and budget airlines to mumbai would recommend this flight.


Rawalpindi Pakistan
Islamabad-JFK & Return
Dec 11, 2011 06:22 PM 26619 Views

Islamabad to Kuwait was a A320. Very nice, spacious leather seats. First I thought I was flying in business class. The flight left 2 hours late, due to a technical problem. It did not matter to me, because then I did not have to wait for the next flight in Kuwait. The food was very good, and so was the service.


Kuwait to JFK was a boeing 777. Nice, clean air craft. A lot of seats vacant, so it was very comfortable. Again the service was good. Only bad thing was that on a lot of seats, the entertainment system did not work. For under $950 for a return flight, it was a bargain. I will fly kuwait again, but will bring my own entertainment system next time.


The value for the money they give, I don't think anybody else can match it.


Cardiff United Kingdom
**********NEVER FLY KUWAIT AIRWAYS ************
Mar 04, 2011 02:58 AM 27231 Views

MY Flight Plan LHR-KWI-MUM and return, The airways is behind to others by atleast 10 years, the craft are really old, the entertainment unit does not work on 80% seats, The Foot rest are broken on many seats, the carpets are torn and worn out.


The Crew were really not helpful - An old lady (abt 70+) was nto able to put her cabin baggage in the overhead and the crew was standing 2 feet away just with a smile on her face. No Help Extended. They dont respond to request promptly and if responded not acted promptly.


The Kuwait Airport is horrible with Cigarette smoke smell every where, Arabs smoking everywhere and the PA system saying "Non smoking Airport, Please smoke in designated area" but I think thats applicable to non - Kuwaitis.


No restaurants in the airport and the only available is Costa which is a rip off....


lastly I had pre-booked by seats as I was traveling with kids but I did not get it and was pass to some Kuwaity National probably....


New York United States of America
Be an Arab or get lost
Jul 06, 2010 06:29 AM 31314 Views

Okay, I can’t find anything positive to say about Kuwait kways. So let me start talking about the horrendous service we received here. The flight was supposed to leave at 9:05 p.m from NY and we


boarded the flight at least half hour before that. The pilot completed three laps around the New York JFK airport at 5 mph before actually taking off. No reasons were given from the flight crew for the delay, apart from the usual crap prayer - and we took off at 10:14 pm from NY.


I CAN’T STAND RACISM! The flight attendant only seem to notice Arab people on the flight(I am from India btw). When it was dinner time, starting to serve from front of the plane, the attendant - who was an Arabic girl skipped three rows ahead of our seats and served two arab men sitting behind us with chicken/fried rice. And when she finally strolled the food cart to our place, my dad asked her for ’chicken/fried rice’ - and she said that she only had "vegetable/rice" left for us.


By now, my dad was so pissed that he shouted at her for showing partially to their hijab cult. The manager was called in and he told my dad to ’calm down’ and my dad impressively scolded him too and shut him up. Then the attending went to kitchen and brought us fresh chicken/fried rice. I guess she learnt her lesson. But I would never fly this Kuwait kways AGAIN!


Kuwait Kuwait
BAD experience in business class
Mar 02, 2009 09:31 AM 50567 Views

I'll devide this into several categories so you can judge this airline your self rather than having a headache reading my whole story.


Booking & Prices: Compared to other business class fares (Emirates or United Airlines for example) the fares were pricy, you could not book your seat online like other airlines (you have to call Kuwait Airways office to book your seat), then the system asks for your passport information while booking online to add more pressure on you.


Finally, when the booking is over, you receive 2 e-mails rather than one from Kuwait Airways to confuse you and make sure you never book with them again!! (No other airline asks for your passport information while booking with them and then sends you 2 e-mails rather than one after paying for the fare!!!) Here's a tip though: print the "E-Ticket" e-mail which should be the 2nd e-mail you recieve from Kuwait Airways. Refund process was a headache, if you DO NOT live in Kuwait, then forget about cancelling your ticket and getting your refund because Kuwait Airways doesn't even read it's e-mail. You have to call Kuwait Airways main-office in order to get your refund processed which is sadly to say, a lot of pain.


Check-in: Like other airlines, I had my own check-in area with red carpet and comfortable seats to sit in with some newspapers and magazines. Everything was smooth and comfortable (This is only available in Kuwait Airport.) However, be informed that the SMS service they claim to offer in their website is just an ad, I NEVER recieved SMS about my flight before departure and I just arrived to Kuwait from another country via Kuwait Airways.


Lounge Access: Unlike other airlines such as jazeera airways and emirates, Kuwait Airways does not offer you the best lounge access while flying with them. However, this does not mean that the lounge they offer you is completly poor though. (Simply put not best lounge access that's all)


Onboard services (Seats, Flight & Cabin crew, dining, entertainment system, etc.): I was seated at seat 7K(Window Seat). Safety video was incomplete (missed visual parts, however, audio was complete), my seat was broken (as soon as I placed my back on the seat it automatically reclined without even pressing the reclining button!!!! and TV screen did not work as expected). As soon as the aircraft departed my seat again automatically reclined while flying (ensuring that safety is their last priority) and the aircraft (A300) was shaking during the first 30 minutes of the flight (ensuring you get scared before their final part). Dining was extremly poor compared to economy class dining!!!! and again, my partner's TV screen did not work at all who sat beside me!!!. Had to ask 2 different cabin crews for a wet tissue before getting some. Aircraft was dirty and toilets were extremly poor. Stewards upgraded 2 girls from economy class - FIRST CLASS FOR FREE!!! (We pay for first/business class fares and economy passengers get it for free!!!, thanks but I think I'm sticking with Emirates or British Airways next time since Kuwait Airways does not treat everyone equally!!!) Finally, when we were landing, rather than slowing down, the pilot actually DID NOT apply air brakes before touching down the runway so basically when we touched down, it was a rough and hard touch where people actually started screaming!!!. However, one of the good things of this airline is that they offer jacket service (They store your jacket during the entire flight if you don't feel like wearing it) so I was happy that they offered me this service and they treated jackets with care. However, internet service (for those of you who like to take your laptop everywhere with you) is not provided onboard nor a power source so if internet and electronic devices are important to you, you should find another airline that provides these services onboard.


Look at how Kuwait Airways land their aircrafts at the following (Copy and paste link):


https://youtube.com/watch?v=rp5vL4DOjTs&feature=recommended


Luggage priority and handling:As promissed (unlike jazeera airways plus cabin) my luggage arrived exactly after first class passenger's luggage so I did not have to wait long for my luggage to arrive. That's one of the best things of this airline.


Conclusion: Pricy and not so friendly online booking, smooth and friendly check-in counters, fine lounge access, poor onboard crew and services, good luggage priority & handling. No! I would not recommend you fly with this airline because I forgot to mention that in business class you don't get wet tissue + normal tissue while dining but you do get wet tissue + normal tissue while dining in economy class (since when airlines treated economy class passengers better than business class?)


Video Clips: Should you require video clips of this airline, please feel free to do so by visiting my youtube channel at:https://youtube.com/user/MrNiceQ8Guy


Gurgaon India
So-so experience
Jul 17, 2008 08:39 AM 26264 Views

In December 2007, I booked a Kuwait Airways ticket from Delhi to Kuwait. Kuwait Airways was the only airline offering direct flights from Delhi to Kuwait apart from Air India. I was carrying about 5 kilos more than I was allowed to carry but they didn't ask me to pay extra for it.


The flight was on time and my seat was nice and comfortable but for the class in which I was traveling, I have seen better. For some reason the aircraft took 20 mins to takeoff. I noticed that of the air attendants in First and Business class, all were Kuwaiti/Arab apart from one while it seemed that all the attendants in Economy class were Indians. This seemed to me to be a case of ethnic/racial discrimination. We were offered snacks and juice but no alcohol.


There was no in-seat power supply, the in-flight entertainment wasn't very exciting, the aircraft didn't seem to be very clean and worse, the attendants came across as rude and lazy. After about 20 mins into the flight, the attendants started serving meal. It was a three course meal but it seemed as if the food was three days old. I complained about this to the attendant and she offered me another dish but since I am vegetarian and there was no other veg dish available, I just had salad, yogurt and custard. It was a short journey (about 3.5 hours) and by the time I ate food and took a 2 hour nap, we had reached Kuwait.


This was the first time I was flying by Kuwait Airways. I have flown on this route twice before but booked Emirates since my parents suggested me to do so. But Emirates doesn't offer  direct flight from Delhi to Kuwait so I gave Kuwait Airways a shot despite my parents advising me against it. I should have taken their advise. But looking at the brighter side, I'm glad it was just a 3.5 hour flight. One thing is for sure, I'm not going to book a Kuwait Airways ticket for long journeys in future unless there is no other option.


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