Koryo rice cooker

Purchased the koryo rice cooker and the same day first use the rice got burnt. Raised a complain it's been 20 days no action taken. The customer support is not good and they don't bother to take responsibility of their own products. Please do not buy this brand

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Dear All,

I have been using Koryo rice cooker since January, 2013 or rather getting it repaired since the time I bought it. Initially when I was buying it I was very skeptical of the brand. Haven't heard of it before and I was proved damn right about it. Its really bad.

It came with a warranty of 2 years and till now I have got it repaired 3 times (its just been a year now). I have a warranty left for 11 more months so I guess I can get it repaired 4-5 times more. Jokes apart, I never expected it would create such an immense problem.

I bought the product from Mulund (Mumbai) and I stay in New Bombay, so everytime I have to travel 30 kms atleast to go the store from where I bought it. Its highly annoying and the best part, as a bachelor I hardly use the cooker. The occasional use once in a while damages the coil or whatsoever.

Recently, after getting very irritated about the fact that I have to get it repaired for the fourth time, I called customer care and asked them to provide me for home service to get it repaired. They were un-cooperative, after several minutes of putting the call on hold, they informed that I will have to take it to the store I bought from or the service center in Malad (mumbai) which is more than 50kms from where I stay.

Its like if I buy the product from Mumbai and I live in some other city entirely I have to travel all the way to Mumbai to get it repaired. How very unreasonable! They said they cannot provide home service as it doesn't cover in their stupid rules.

I have not got any help in the matter so far even after repeated calls from my end. I wish I had been little more sensible at the time of buying the cooker and gone for the good brands (Prestige or Bajaj) like how my friends did.

I request everyone. DO NOT BUY THIS HORRIBLE PRODUCT (Though it may seem a cheaper option) AGAIN I MENTION THE WORST SERVICE EVER.

I have a good frame of mind to take this issue forward to consumer court. Maybe I will get some help from there and some action could be taken henceforth.

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I bought the Koryo rice cooker https://koryoworld.com/ec.asp?pid=3 - KEC 1822 from Big Bazaar, Old Madras Road in June 2009. Before buying, I was really skeptical about this. I thought " This rice cooker going bust is inevitable in the near future.

Still, since the price was only Rs. 650 or so, I bought this. My mom's been using it almost everyday for steaming rice, idlis and even subjis/ curries or hot water. I've got to say, this cooker does boil the rice exactly how we like. Well cooked, separate grains of rice that is an absolute heaven to us South Indians.

I've been using it for more than 3 years now and I've not had a single cause for concern with this. Not all that are cheap are bad. And, not all that are expensive are good.

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