Enrolling our daughter at Klay was filled with hope, especially with the added trust from their corporate partnership with my workplace. But, sadly, our time with this centre has been nothing like the positive experience we dreamed of.
Our concerns are deeper than the usual parenting worries. Initially, we did not like their approach of not pushing kids to eat or drink water, and unfortunately, our daughter ended up seriously dehydrated. Yet, that concern fades compared to our recent nightmare.
A few weeks ago, our 2-year-old was sent home with soiled and dirty diapers, causing painful rashes and bruises. But it got worse. Due to the centre staff's neglect in maintaining proper hygiene, our daughter got a severe urinary tract infection, landing us in the hospital for 2 weeks dealing with the aftermath.
Seeing our child go through this is heartbreaking, especially when we trusted Klay with her care. To make matters worse, the Centre head had little more to offer than a simple "I'm sorry; this was unfortunate" even though it was clear negligence that could have been prevented.
We know mistakes happen, but when it affects our children's well-being, it's a different story. We believe a childcare centre should prioritise the health and safety of the little ones, and sadly, we feel let down by Klay, especially given the premium fees charged for daycare.
I won't recommend this place to any parent looking for a nurturing environment for their little one to learn and grow as I felt the staff's are extremely casual in their approach to deal with any complaints made by parents while the centre head is busy doing all sweet talk

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