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Home > Travel > Transport > Tour Operators > Bangalore Tour Operators > Kesineni Tours and Travels - Bangalore
Kesineni Tours and Travels - Bangalore
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I used to travel regularly by KSRTC Volvo from Bangalore to Pune. One of my friends recommended Kesineni who had the B11R volvo service. I had booked a ticket from Pune to Bangalore on 17th May. The bus arrived at around 7 pm and it was looking good and the ambiance, AC, comfort was pretty good. Had 3 LCD TVs for good visibility. At around 9 pm , on the outskirts of Pune, it stopped at a decent restaurant, and the journey started well.
The actual problem started at 4:30 am in the morning. The bus stopped in the middle of nowhere (outskirts of Davanagere) and the attendant asked everyone to move to the next bus. When we asked for the reason, they told that about some permission problems. I checked the registration number to be KA01 and asked that if its Karnataka registration, why we need to change bus. He spoke rudely and asked us to shut and go to the other bus.
After 30 mins, both the buses started off again. But this bus was travelling at a snails pace at around 30-40 km/hr. Some of the passengers got angry and asked the driver to go bit faster as the distance to Bangalore was around 250 km and the time was already 6 am. Then suddenly they stopped the bus and some of us thought that it could be due to puncture. Then I got down and when I asked the driver, he told that the steering rod got broken and it had to be fixed. There were no mechanic shops and since it was a Volvo bus, it had some hydraulic mechanism that the driver or attendant could not do much about it. Then some of us stopped a KSRTC Rajahamsa bus towards Bangalore and reached Majestic by 12 noon.
When I contacted the KEsineni travels, they refused that it was a bus related problem and would not refund the amount.
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I travelled on 28th May 2013 from Bangalore to Mumbai by your B11r service - PNR DD9500.
I am a regular customer of kesineni and had always liked your service and professionalism.
But this trip changed all that.
Your on board cleaner/ attender made me feel that I was at his mercy and as though travelling for free!!!! He puts on the Movie but closes the screen and the pax in the front seat cannot see anything. (New Design of B11R). Then he reduces the volume so much that we cannot hear anything. ( I understand audio/ video is complimentary - but if u provide something, provide it properly)
You had a driver called Mr. Lokesh who was good and decent. If not for him, passengers would have trashed your cleaner who was rash and arrogant. Such filthy people on such a long journey are not good for your reputation.
Your published time table says that the bus will reach mumbai at 9am. But it reached Pune @ 9. and dropped me in mumbai by 1PM. (4 Hours delay!!!!). Your drivers inform that this is the normal time taken to reach mumbai. So you better change your scheduled arrival time accodingly. Else your on-time performance will be 0%
You can also atleast provide a bottle of water to passengers.
Please make sure that you have good, decent and courteous staff who understand that they represent a brand and a legacy.
Ba#tards made us wait for 8 hours at Pune pick-up point during my recent Pune Bangalore travel. The manager in charge kept saying that bus will reach in an hour. There were kids amongst passengers and they didnt event offer anything to drink nor was there a proper waiting area. from 6 pm to 2 am, we waited, with all the mosquitos around. PLEASE DONT EVEN THINK OF KESINENI in any of your plans. The driver and conductor was also very arrogant.
Showing: 1 - 3 Reviews on Kesineni Tours and Travels
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