Hi Team, Kent is a very good brand. But believe me, they will loot you in a few months. They will make you cry with blood and money.
Their 4-year free service is nothing but a loot scam.
I live in Delhi and I purchased Kent Pride Plus RO offline from the Model Town office(it is also an official Kent RO auth. service center). I personally feel that this center is full of unprofessional people, they only know how to sell the parts without caring about your sentiments.
They won't tell you anything for 1 year during the full warranty period. whenever you complain about water blockage or low water supply, They will just clean your filter by banging the filters with their screwdrivers, and tell you that your water supply from the back is bad.
They claim to filter about TDS up to 2000ppm, but blocking of water happens almost every month with TDS~700ppm.
The real game starts once 1year of full-service overs. whenever you call the technician, they will say, your filter is choked, and need a change.
I was a new user and had no prior experience with this scam. In my case, they changed it without cleaning and checking the filters and charged me Rs.4800. and the filters have a warranty of 3 months only.
my choking again happened within 1.5 months, the technician arrived and again they cleaned the filter and asked me to change the prefilter. they again charged me rs.850 for it.
They even scare you, if you deny to make a change, like they will not be responsible if any damage happens. as the motor will fail due to this, it will cost around Rs.2000.
I don't know about other service centers, but Delhi Model Town KENT service center has all unprofessional guys, from technician to Mangers.
On Sep 2022, One of the technicians visited and during the cleaning process they broke the Kent water tank, it is a visible crack. I have multiple complaints on it, but from customer care to Managers they all just shut their mouths and did not help me on this(see the attached images of my email communications).
OTP is just useless. they will self-close the ticket, without action on it.
The Managers Mr. Umesh Gupta and Mr. Paramjeet from Delhi, Model Town KENT service center, they will make sure that customer must cry with BLOOD.
They even don't answer your call.
There are many more such incidents to share. but it will make this post a novel.
I just wanted to make you aware of this scam these big brands are making.
Kent pride plus: Rs.15500
Kent Prefilture: Rs.850
Kent prefilter spun: Rs.250
Kent Membrane+ Sediment filter+ carbon filter+PRT= Rs. 4800
In Delhi NCR, Bangalore, and Hyderabad in such cities clean water water is a challenge and these companies know this very well. That is why they are leveraging this opportunity.
Therefore, after all research, I found subscription-based model and convinced myself to go for it because it will charge you for the water, and all maintenance and services is their headache. and it is pay as you go model.
I recently chosen Livpure subscrption- based model. It suits my budget and has no headache.
https://livpuresmart.com/ro-subscription/plan
and I would suggest all reader to do their own research and go for whatever suits them.
In case, after reading this you make up your mind to go with a Livpure subscription, then use my REFERRAL CODE: H2BT3K
it will benefit you in your purchase and me in my future recharges.
Thanks!
regards,
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