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Kent Prime 9 L RO + UV +UF Water Purifier Image

MouthShut Score

31%
1.37 

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Rs. 17,500 (Launch price)

Kent

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Kent Prime 9 L RO + UV +UF Water Purifier Reviews

Worst product and service I ever had with Kent RO
Jun 23, 2023 06:59 PM 5986 Views (via Mobile)

Such a worse service we experienced from Dynamic RO Kent service/Genuine RO service. We took 3 years AMC with them, but they started charging for the parts right after year, saying that we have already used the limit on the spare parts. Every time technician comes for service and change few parts, not sure genuinity of those parts as they don't give warranty to the parts if we take AMC. They make sure, with in an year, they will replace all parts and then start charging from next year..Now, we wasted additional 2 years AMC because they charge hefty for the spare parts. I don't recommend at all to go with Dynamic RO/ Genuine RO service. If you want to make use of their service then try for an year Max. If you choose more than a year, for sure they will loot your money.


Kent Ro, worst product of my life. Worst company
Jun 22, 2023 12:02 PM 5768 Views (via Mobile)

Worst experience I ever had with any company or any product. I don't know why I bought this product. Every week someone comes to fix something and something goes off. And only solution they have for fixing is change some part in it. They don't fix they sell 2 rs thing in thousands. God please never buy anything from kent. Bhagwaan kare ye company hi band hojaye. Hema malini ko dekhke hi samajh jana chaiye tha ki isko buy nahi karna hai. They are looting in broad day light.


Kent RO is worst RO that i have seen.
Jun 18, 2023 04:34 PM 5868 Views (via Mobile)

I suggest you all please do not buy kent ro, they show you they are giving you 4 year free service, but quality of kent product os very worst. i installed RO 7 month ago, and today carbon filter cracked and water leaking , you can analyse that how poor quality material they are selling, for changing carbon filter change they are asking 1200, within 7 month RO stop working so please guys be careful.


My name is Peeyush Kumar Singh


my email id is peeyushsingh02@gmail.com


YOUR RATING ON

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,??
Jun 17, 2023 11:22 AM 5728 Views (via Mobile)

In India Im purchase Kent filter. Before one year filter is very good ??. But service is very bad


Service, ????


Pathetic Customer Service center
Jun 14, 2023 09:57 PM 5702 Views

I just bring into the notice that I have called so many times to customer center to send technician to test water quality and filters change. They always used to say, "Sir technician will call you" but didnt get any call since long time. Everyday getting same answer.


I have done the big mistake to buy Kent. I just warn you guys, please think twice before buying Kent. They dont have good service support. Now planning to call local vendor to fix my kent issues.


Pathetic one or the other item breaks every month
Jun 12, 2023 05:39 PM 5628 Views

I am writing this email to you to bring to your notice that, every single time a person from kent visits to fix, some item or the other is gone and we are asked to replace it.


Last week, we were asked to change the SV, and 2 days later it started making some noise and today we are asked to change the adapter. In the last one and half years 6 years. We are asked to change SNMP, adapter(This is the second time), SV, and bulb(3 times), filter, etc.


Finally, I have not entertained changing anything.


How can kent even sell products if not tested promptly?


MOST USELESS RO SERVICE
Jun 11, 2023 03:14 PM 5598 Views (via Mobile)

Extremely Poor Service . Never take AMC . Could have given minus in rating. Some one should take care . Are u reading Kent...... most unprofessional... and the system does not work. Better close it.


Kent ro sterling plus.
Jun 09, 2023 10:18 AM 6128 Views (via Mobile)

It's a horrible experience to use kent ro sterling plus model multiple faults with multiple parts changed and till date not a good experience. I have recently requested for a part changed within amc and it's been 1 month no call and nothing has been done . Do not go for this kent sterling plus model since this is a defected machine with multiple faults inside it . Customer experience is zero percent with kent customer service team . No resolution till date .


Kent RO
Jun 07, 2023 02:10 PM 5611 Views (via Mobile)

The worst ever product I purchased. Pls don't buy it.. only buy if you have bulk amount of money.. they looted people with worst products


?? BEWARE: SCAM ALERT! ??
Jun 01, 2023 11:33 AM 5770 Views

Every time our water purifier broke down, it cost us a whopping 3000rs for repairs. The service technician then advised us to purchase the Kent RO Annual Maintenance Contract(AMC) for 6390/-. This contract supposedly included free breakdown call attendance.


However, when our machine broke down again, the representative from Perfect Sales and Services(the authorized service provider in Vadodara Gujarat) informed us that purchasing another AMC was only option for getting it fixed(AMC was in validity). In a twist of events, when I contacted Kent RO for repair, another service provider told me they couldn't assist since the AMC was purchased from Perfect Sales and Services. They even had the audacity to suggest buying another AMC from them to get it fixed!


Costumer ID:23060102339


Backside holder is norrow and broken
May 29, 2023 12:56 PM 5786 Views (via Mobile)

The holder in the backside is broken within few months and they said need around 2700 to replace it. Seems bad quality for the material they build.


Service
May 26, 2023 03:19 PM 6219 Views (via Mobile)

Kent is a very good water purifying company.Even if the service center calls for a minor reason, those who come are ready to change the filter without checking it first.I think Kent doesn't teach people anything except changing filters.Where the filter element says 'change after 12 months'.I will request Kent company to learn technician technical work.


Pathetic product and worst service
May 19, 2023 02:08 PM 5931 Views

Product is simply pathetic, stopped working in 2 days, the service support is one of the worst. Tehcnicians are rude and they never visit if complaint is raised, Pls avoid Kent systems.


RO
May 16, 2023 12:48 PM 5889 Views (via Mobile)

Very bad service, took all money but not installed properly, now avoiding calls, jitendra sharma & satyapal tomer for Delhi.


Very bad and untrusted.


Suresh Garg chattarpur


Pathetic service from Kent! They will loot You!
May 14, 2023 06:17 PM 6677 Views

Hi Team, Kent is a very good brand. But believe me, they will loot you in a few months. They will make you cry with blood and money.


Their 4-year free service is nothing but a loot scam.


I live in Delhi and I purchased Kent Pride Plus RO offline from the Model Town office(it is also an official Kent RO auth. service center). I personally feel that this center is full of unprofessional people, they only know how to sell the parts without caring about your sentiments.


They won't tell you anything for 1 year during the full warranty period. whenever you complain about water blockage or low water supply, They will just clean your filter by banging the filters with their screwdrivers, and tell you that your water supply from the back is bad.


They claim to filter about TDS up to 2000ppm, but blocking of water happens almost every month with TDS~700ppm.


The real game starts once 1year of full-service overs. whenever you call the technician, they will say, your filter is choked, and need a change.


I was a new user and had no prior experience with this scam. In my case, they changed it without cleaning and checking the filters and charged me Rs.4800. and the filters have a warranty of 3 months only.


my choking again happened within 1.5 months, the technician arrived and again they cleaned the filter and asked me to change the prefilter. they again charged me rs.850 for it.


They even scare you, if you deny to make a change, like they will not be responsible if any damage happens. as the motor will fail due to this, it will cost around Rs.2000.


I don't know about other service centers, but Delhi Model Town KENT service center has all unprofessional guys, from technician to Mangers.


On Sep 2022, One of the technicians visited and during the cleaning process they broke the Kent water tank, it is a visible crack. I have multiple complaints on it, but from customer care to Managers they all just shut their mouths and did not help me on this(see the attached images of my email communications).


OTP is just useless. they will self-close the ticket, without action on it.


The Managers Mr. Umesh Gupta and Mr. Paramjeet from Delhi, Model Town KENT service center, they will make sure that customer must cry with BLOOD.


They even don't answer your call.


There are many more such incidents to share. but it will make this post a novel.


I just wanted to make you aware of this scam these big brands are making.


Kent pride plus: Rs.15500


Kent Prefilture: Rs.850


Kent prefilter spun: Rs.250


Kent Membrane+ Sediment filter+ carbon filter+PRT= Rs. 4800


In Delhi NCR, Bangalore, and Hyderabad in such cities clean water water is a challenge and these companies know this very well. That is why they are leveraging this opportunity.


Therefore, after all research, I found subscription-based model and convinced myself to go for it because it will charge you for the water, and all maintenance and services is their headache. and it is pay as you go model.


I recently chosen Livpure subscrption- based model. It suits my budget and has no headache.


https://livpuresmart.com/ro-subscription/plan


and I would suggest all reader to do their own research and go for whatever suits them.


In case, after reading this you make up your mind to go with a Livpure subscription, then use my REFERRAL CODE: H2BT3K


it will benefit you in your purchase and me in my future recharges.


Thanks!


regards,


Service & product
May 14, 2023 08:22 AM 6011 Views (via Mobile)

Worst product and service all over.... don't buy.


I have purchased Kent RO and problem start from second day, service provider has not support and no engineer visited from 10 day.


GOT CHEATED BY KENT. NEVER BUY.
May 12, 2023 02:58 PM 5864 Views (via Mobile)

Worst product as well as service. Never buy kent products. I received defective product. Since the time of installation we are facing issues of continuous water leakage and low minerals within 20 days of purchase. Since 2 months it's not been resolved. They are just cheating people for money.


Unethical practices to loot customers
May 08, 2023 09:22 AM 6548 Views (via Mobile)

I have paid three times the price for parts and amc and additional tank as advised by them but problem not solved ..no customer care is helpful


Never buy KENT RO AMC
Apr 23, 2023 11:21 AM 6312 Views

Nobody should buy KENT AMC. till the time I didnt take AMC, technician used to come basis the complaint & used to change all the filters in one go. No question asked. After taking the AMC technician will come check for 30 mins which filter to change which should not be changed. He will change only 2-3 filter not all. After one month you again log a complaint, they come & do some setting in the RO.


taste of the water get worse but technician will not change the filters completely.


it has become so annoying after taking AMC for 3 years.


Worst decision of my life.


Kent softner 40 l
Apr 22, 2023 08:19 AM 6398 Views (via Mobile)

One of the poorest product.


Poor product can be supported atheist by better services .


BUT Kent as a supplier even services at the lowest level.


They close call without solving to keep there rating high.


YOUR RATING ON

Kent Prime 9 L RO + UV +UF Water Purifier
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