MouthShut.com Would Like to Send You Push Notifications. Notification may includes alerts, activities & updates.

OTP Verification

Enter 4-digit code
For Business
×
transparentImg
Upload Photo
Kent Maxx Litre 7 L UV + UF Water Purifier Image

MouthShut Score

31%
1.38 

Ease of use:

Durability:

Handy:

Style & Design:

Help & Support:

Rs. 9,500 (Launch price)

Kents

×
Supported file formats : jpg, png, and jpeg


Cancel

I feel this review is:

Fake
Genuine

To justify genuineness of your review kindly attach purchase proof
No File Selected

Kent Maxx Litre 7 L UV + UF Water Purifier Reviews

Very Bad service
Dec 14, 2024 09:49 PM344 Views (via Mobile)

We take AMC on cost 7500 but with 4month not working properly then I was complaining...they demand 3500 again ...chor company hai sala ...sanjay inka engineer maha chor admi hai


Pathetic after sales services by Kent
Nov 28, 2024 10:34 AM549 Views (via Mobile)

I would never ever recommend anyone to go for the Kent RO because of the poor after sales services. They seem to be just interested in minting money. No consideration for customer requirement or concern. Very high price for any part that is required to be changed.


Overall a third rate experience with RO.


Complaint Regarding Service and Product Quality.
Nov 20, 2024 12:22 PM644 Views (via Mobile)

I am extremely disappointed with the service and lack of customer-centric behavior demonstrated by your engineering team.


The body being replaced still has minor cracks, but your team refuses to acknowledge this. The crack is so minor that it is not visible in photographs but is noticeable to the touch. Over time, this crack is likely to worsen, which is why I requested a replacement with a new body rather than reinstalling the old one.


Here are two major concerns I have observed with your engineering team:




  1. They are unwilling to accept issues with the product, even when problems are evident.




  2. Despite my complaint, no proper resolution has been provided.






Additionally, I do not understand how my complaint was closed without my consent. Moving forward, please ensure that no complaints are closed without written confirmation from my side.


For context, I previously used an Aquaguard RO for six years without any issues. However, within six months of purchasing the Kent product, I have already faced a motor replacement and now this issue with the body. This reflects poorly on both the product quality and your customer service.


I insist on a replacement with a brand-new body and request that you keep this complaint open until the issue is resolved. Please confirm when the new body will be replaced, and ensure that no old or defective parts are installed.


YOUR RATING ON

Kent Mini Water Purifier
1
2
3
4
5
Horibile Service -- Worst customer care
Nov 19, 2024 04:19 PM616 Views

I have requested a service, The service guy visited and opened the device. As soon as I say it's under Extended warranty, he said it would not come to us.


He called his manager, and his manager said you come off. He returned without repair by saying it was a PCB issue, and that the ticket would be assigned to someone else.


And then the other guy closed the ticket without visiting without a call.


When I called customer care 3 times, They said our senior would call back, but there was no return call.


Looks like these people are following us with extended warranties, And they want a service charge


Not visiting for ro service and tank replacement
Oct 21, 2024 10:49 AM1010 Views

Very poor service mr deepak the enginner from their compNy is not visiting to replace tank and service i have filed a complaint in the starting of October


Never buy anything from them


Poor Service from Kent in Kochi
Sep 23, 2024 09:23 PM1542 Views (via Mobile)

I am very disappointed with Kent's service here in Panayikulam Kochi. Despite investing in what was supposed to be a reliable product, the after-sales support has been terrible. Customer service is unresponsive, and it takes forever to get any technician to visit for repairs or maintenance. Even when they do show up, the issue isn't resolved properly, leading to repeated problems. I expected much better from a brand like Kent. Would not recommend based on this experience in Kochi and near by areas


They just charged every year to replace filters
Sep 10, 2024 02:04 PM1699 Views

After 1 year my Kent stopped working, and there technical person ask to pay 2400 and he replaced 3 filters, when it was not required, I have RO plant from builder and same water with TDS 100, I am using for Kent. Still they want to replace all filters. Don't buy such products.


BAD SMELL IN KENT GOLD RO
Aug 21, 2024 08:09 PM1965 Views (via Mobile)

I recently purchased kent Gold RO and it smells so bad that you cant drink its water. I have thrown the water many times still it smells so bad. I wasted my money on it. Tap water is better than Kent Gold Water. Dont purchase it


High maintenance
Aug 18, 2024 04:44 PM1986 Views (via Mobile)

Service Request # 240816-00189


I am using Kent Excell plus mineral RO in my home. I did change all the filters 3 months back but today service engineer asked me to change the membrane again as TDS was 350+. Yearly maintenance of ₹16000 is way too much just for the filters.


fun2funenterMouthShut Verified Member
Alwar India
Worst customer service
Aug 03, 2024 10:01 PM2154 Views (via Mobile)

I bought this product have been servicing timely. Last time there was some sound and service rep said its normal and change all candles for 7k. And machine stopped working with in month and i have been chasing them for almost 1 week Booked customer service twice no one attended this is case of hyderbad not sure how other city's facing this issue


No way to contact and raise your concerns.
Jul 26, 2024 01:55 PM2142 Views (via Mobile)

Worst customer care service.


No way you can connect with the customer care and raise your concern on your issue.


Worst customer service
Jul 24, 2024 06:43 PM2150 Views (via Mobile)

Even in a city like Bangalore it takes 3-5 days for them to send technician when machine breaks down, which happens too often. For technician to come many calls to him and to the service agency is needed. I would never recommend Kent products only due to service quality


Kent service technicians are fraud
Jul 03, 2024 04:33 PM2338 Views (via Mobile)

If you pay kent technician , ₹ 350


Then , according to kent company kent technician can visit again , in 15 days , and no service charge need to pay


However these fraud technicians ask for again ₹350 , they say they don't care about 15 days rule.


You can confirm this 15 days rule on kent helpline .


Worst kent RO
Jun 28, 2024 08:20 AM2382 Views (via Mobile)

We purchased the above SUPERB alkeline RO for Rs21500 with a short period of 2 years it has started giving bad smelling water though it is being serviced regularly. So if u want to drink bad SMELLING water, then only purchase KENT RO WATER PURIFIER??


No customer service !
Jun 25, 2024 01:02 PM2424 Views

I had purchased KENT RO super plus one year back, in Bangalore, Karnataka.


I wanted to get a regular yearly service done. So I called their customer care number in their website. NOBODY has come!


I called the customer care 3 times, still nobody has shown up. All they say is that they will send as soon as possible. I even mailed their customer care mail ID from their website. Still no use!


They have a escalation matrix option. But that doesn't work!


Other brands like Aqua gaurd have poor quality customer support. But still some technician comes and attends the request. But Kent is much worse, nobody comes!


Very worest company
Jun 23, 2024 09:14 AM2646 Views (via Mobile)

Please don't buy , please don't give reference to any one, company is not responding properly for services, very dealy response and no reply, they are not giving service


Too horrible service and top cheater technitians
Jun 22, 2024 11:41 AM2657 Views (via Mobile)

Atleast pune , maintainance of kent purifier is too horrible.. we will be very careful when tech walk into the houses. Almost all employees are uneducated , not professional.. they just have a target to cheat and ask people to buy


Dumb stupid sloth machine. Never ever buy.
Jun 05, 2024 02:13 PM2806 Views (via Mobile)

I purchased Kent Pearl Star RO 11L. In 3 months from date of purchase it filled the tank drop-by-drop. Engineer was requested, he changed only membrane and external sediment filter. Again in few months the issue started and now they are telling to change all the filters. Worst product, worst customer care. Everything is worst and waste of time and money. If you buy the product you need to keep on changing internal filters once in 3 months which they didn't inform us before purchase date, but now they are telling that each and every 3 months we have to change all the filters inside RO. They said machine support till 1500 TDS, but it does not even withstand 700TDS.


Kent Ro water purifier...worst nightmare ever expe
Jun 03, 2024 09:36 AM2835 Views

I have purchased Kent Ro water purifier 3 months back... immediately after installation the indicator was showing mineral content was low.i called the service.the service man manipulated something inside the machine and indicator turned to show good mineral content. problem again started off and on and the inefficient service engineer s come and manipulate to show it good but couldn't tell me the reason behind.They stopped coming after 4 th complaint through app and were closing the complaint without attending the machine.i demanded replacement to the company but they are denying stating that replacement is not included in their policy. I am surprised that neither the engineers could correct the problem nor r they replacing the machine then what is the meaning of warranty? I am feeling helpless because water quality is very poor in my locality and I had purchased it for the safety of my kids with my hard earned money.it is a shame for our country that consumers are being cheated by this type of water purifier company like Kent that carries a big brand of reputation and warranty means nothing and service quality is the poorest


Worst kent ro
May 27, 2024 04:25 PM2819 Views (via Mobile)

Dont buy kent products


Is you want tehlka in your life pls do buy there product and regret instantly.


They have worst service here in uttrakhand


You go on calling them they wont respond.


YOUR RATING ON

Kent Maxx Litre 7 L UV + UF Water Purifier
1
2
3
4
5

Recommended Top Articles


X