Kent Grand litre 8 L RO + UV +UF Water Purifier

We got the purifier 13 months ago, and the purifier has repairs and the warranty is only for 12 months.

Ants have an entry into the machine, how is the water pure.Shouldnt the machine be insulated on all sides.the technician advises us to use hit!that is his solution!to keep the ants from entering the purified water.If there is an entry point to purified water, how is it even safe.

he says there is a design problem.but still company dosent feel the responsibility.

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Do not buy any kent product as they do not give any value to the customer. the customer care 3rd class and my local service centre in Asansol is also 3rd class as I am facing problems with servicing in last 7 days.

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I want to share my opinion about the Kent Tap Guard RO water purifier.

Acutally we bought it last year when my mother had an infection because of drinking impure water.

It was too expensive but we purchased because many people recommended us Kent water purifier.

But let me tell you it did not worked well.

It was working properly in the initial days but within two weeks I noticed that much more water compared to filtered out water was flushing down as waste water.

I complained at the shop from where we bought it but the problem still persists.

After some days the filters in the purifier got blocked.

From that time I went the shop 8-10 times but there was no solution to my problem.

I was very upset to spend money in bringing this foolish water purifier at home.

Its style and design were quite well but I think that are not enough to make it a good choice.

People should not trust this brand as they really do not obey the value of money.

The charges are more than the quality provided.

Therefore I suggest others not to waste money and avoid using Kent Tap Guard RO water purifier.

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I have bought kent and let me tell you they have programmed machine so that regularly you have to ask for maintainance.whethrer you use or not u have to change filter every year. they have programmed so that after one year one week your filter will stop working. it is better to go for aquaguard no such compulsion.parts are very costly.

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I have purchased a purifier last year2018in October. Initially for two months it was fine then all of a sudden the purified water was very slow and taking 2 to 3 hours to fill just 8 liters and later no water. I reported to Kent customer service and they replaced a sedement filter and asked me to clean up the water tank. So I followed the instructions and later it worked only for one month. Again the sedement filter is blocked. The funniest thing is there is another purifier downstairs and it works without any problem. So I told them to replace the product to which they refused upfront. They are cheating with people big time. To all people: Do not purchase this product at all. I don’t know how many people will agree with me but I am struggling with this product. Wanted to give minus stars but no option for that

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I have two Kent RO machines and they leak recklessly every few days. I have put in more than 9 complaints and spent nearly Rs11000 for the repair and maintenance but in vain. The staff, senior management and company owners do not care. WORST RO MACHINE EVER!

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We took this water purifier 3 months back and its 15 days since I raised an issue and the customer support is pathetic to say the least. Water leakage is there and even the dispensed water is with high mineral content. Their customer support is very bad. they will put you on hold saying they will connect to manager and then it gets disconnected after a long wait. They wont give an escalation matrix. For those who are looking to buy KENT, stay away from it.

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I bought this machine last year June 2018, from the day one since I bought till now I have called for service 15 times which is no use and it continues. I would personally recommend do not buy such a pathetic machine and waste your money. Rather you can go for some local branch who can do a better service. Interesting part is you will under warranty but they still charge. If you ask the money back or refund that is not under their policy. Escalation matrix is worst in this KENT organisation. No one is taking ownership and commitment is ZERO level. Finally am planning to go to Consumer Court for justice. Customer service PATHETIC/ WORST/ BAD/ no words to say more than this! But do not buy this product!

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The way of operating of Kent RO is not all satisfactory.After three months from date of purchase, all of a sudden it stopped working. After a telephonic call, the technician came who changed its several parts and on the same day again, it stopped working.The same technician came again after telephonic call came and said that there was some carbon on the choke wire which he removed and advised that should be working fine. After 15 days again, it stopped working and I made a complaint.The technician said that choke was faulty and needed to be changed.He replaced the choke with few other parts and demanded a sum of Rs.1200/-.This fake company is just making money by replacing the parts which are not faulty.I am really unhappy with their service and want strict action to result against such people.

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It is horrible experience since 2 yrs. I have spent almost additional 10k on replacing various filters but still I don't get pure water as rusty fine sediments settles in the bottom of the tank.

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I bought Kent RO Water Purifier 15 months before. Three weeks before, the system started giving trouble. After lodging a complaint, technician was sent by the company and it was found that Motor had developed water leakage problem.We thought that the problem of water leakage could have been repaired easily by putting in a proper gasket.However, the technician didn't agree for repairs and the Motor was replaced after charging Rs.3600/- from us.The service providers replace the Motors as their motive is to make money considering the fact that defective Motors can easily be repaired.Though I lodged a complaint with Kent RO Company, resolution from their side is awaited till date.

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I am customer of Kent water purifier for last 4 years .I want to make a complaint against NC sales and services for their fraudulent behavior during AMC period(20.05.2018-19.05.2019).

I have two issues:

1.I always done AMC from NC sales and services(authorized distributer for KENT), but this time(on 15.05.2019) Sufal Malakar was alloted for service .When I asked him to change the sediment filter, RO and FRT, he told me you have to changed the parts within first 6 months of AMC, after that they will not change anything . In terms and condition, it was clearly mentioned all consumable parts will be changed with New PARTS only once during AMC period, no where it was mentioned'within 6 months' .I am attaching all necessary document with this complaint .

1. Also today(23.05.2019) when I have renewed the AMC from the vendor(MP enterprise) for period(25.04.2019-23.05.2019), their repensentative(Mr Avijit) inspected the machine and told us that NC sales and services provided Local pump instead of Kent pump(replaced on 7th Jan 2019 based on my complaint). This is also done by Sufal Malakar.

Even When I called Kent directly for this case, they also not helping us on this .

SO PLEASE THINK 100 time before buying KENT .

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I had requested for a Demo from Kent I have been calling them since 3 days and they say they will come in 24 hours, every time I call the customer service they we will arrange you the demo EOD and one turns out and they had sent me the agent details when I call them no one picks the call, when I called Aquagaurd they came with in couple of hours and their and their response was good. I have complained this to Kent sent mails nothing happens no response.

NEVER GO FOR KENT - most of the review site says KENT is BEST looks to be those are PAID Reviews

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Servicing is very very poor.no one to attend the servicing request.calling multiple time but no one is able to give clarity on when service person will visit my house to attend the issue. got SMS on mobile that a person will visit but till now no one turned up. after escalating also no progress.

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I bought Kent grand plus ro one year ago, working very well. I have got a prefilter also. After one year it started giving alarm, consulted Kent service team, executive came, before examining itself he told that I need to change RO + two more filters which will cost Rs.3750, Changed these. Tds of the water that I am using is 250, prefilter is there, how RO gets spoiled in one year, atleast should last for 2 -2.5 years. I have got it(old Ro) tested with another Kent service person whether old RO is good or spoiled, he tested and told me it is working, I got it fitted with Kent person the old Ro and tested tds, water quality is good, i kept new Ro aside, consulted Kent people on why did they change Ro when it is in good condition? No reply from Kent. So my conclusion about this is that they want money, for that they will change even well working RO or any spares. Please don't get cheated by these Kent or Kent like cheaters.

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If I could, I would have given this a negative rating mainly because of the way the complaints are being handled at this company.

Bought the Kent Maxx filter and got it installed on 14 April 2019.

The water going into the filter does not stop even when filter is turned off.

When it is on, after the tank is full, the filter keeps running and causes overflow.

Raised a complaint with Kent, 190516-02615. The technician came and replaced 3 parts already but the filter has stopped working completely now.

Called the service helpline which transferred me to Sales department which transferred me to the guy who sold me the filter. The seller asked me to raise the complaint with the RM/ASM and that he cannot help me. He asked me to take number from the technician.

The technician is not sharing the number of the RM/ASM and the complaint is unresolved.

Such level of unprofessional behaviour is unheard of. Its like buying second hand junk and getting everything replaced thereof.

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I am sure you will change your mind after reading this. Using KENT RO+UV filter for almost two and half years now… Let me start by saying - service is pathetic and way tooooo costly. now coming to details:

AMC differs from place to place depending on water quality I understand but KENT people say the same thing everywhere - your water quality is bad and thats why you need to take AMC worth 8500/-(yes, I paid that amount) to maintain the service contract

Once you take AMC you will see a difference - if you have an AMC whenever you call for service they will not change filters(even if they do it will be very rare). just few checking and filter starts working. If you are not on AMC, every time the person will say you need to change minimum of 2 internal filters, cost of which is not less than 4000 rupees for one time

Now even more interesting thing that I noted, they take back the parts which they change saying there R&D team will evaluate it. I am sure those parts can be cleaned once packed in their own plastics and sold again to customers like us. Even if they take 1 filter per complaint to the R&D team, just imagine the amount of waste filters they would have, so I cannot believe they dont reuse it every time

Another point - the water purity check that they do, they insist that reading should be less than 100 and they will show your natural water reading is beyond 700 and theirs less than 70(as in my example). I checked that in another device which I bought from a friend and my reading showed 450 & 150 respectively. So even after spending all this money you get cheated

Finally the most important point, you buy an AMC but KENT does not own the responsibility of the same. After buying AMC you need to talk to the service provider yourself and he can make you wait as long as they want since their service time start at 12 and ends by 5(dont know how they can work so long hours:) - so basically you are at their mercy after you shell out your money, they don’t care about you, neither does KENT.

Anyone going for Kent water purifiers please do proper checking and consult your friends, relatives who already use it, could be an eye opener and save you a lot of money. I am frustrated-time to just take it and dump in a dustbin, nothin better than that

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Hi,

I had raised re-installation request by calling at Kent Customer care on Monday 6-May. Installtion request number CMPL466159. Even after 24hrs, when I did follow-up, no technician was sent for installing. Customer support guys just hang up phone, when questioned on pending requests.

Today on Wednesday 8-May when technician called up & enquired, if installation is to be done, I informed them that I have already got it done thru Urban Clap.

Useless KENT buggers are then sending SMS that my Ro purifier is under warranty& I denied to pay, hence technician did not come.

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I purchased the unit on 7-12-18 and they installed defective unit.

Initially they used to send technician and the next it again failed. For the last one month they are registering the complaint and after the day canceling the same on their side. It should be banned

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Worst products quality ...worst filter quality. ..worst service provider. .. everything things is worst don't buy...bann this product immediately... Every month filter is fail and technicians is come day after tomorrow and change that filter and this process is repeated each month that filter price is 600-1000 tha

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