Kent Diaphargm 100 15 L RO Water Purifier

I bought Kent Excel+ unit in Sep-2018, there was issue with the storage tank from the day it was installed. I have till now raised many service requests and after having so many representatives visit they finally figured out that that storage tank has to be replaced. To my irony these guys are now saying the storage tank is not in warranty, can you believe that. Nowhere in the manual it says that the storage tank is not covered in warranty. Also it had issues from the day it was installed, so basically I received a defective piece. Nothing short of a horrible product and a pathetic service.

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The RO set costs Rs16, 000 but annual maintenance costs can be a whopping 50%. AMC Rs2, 500 plus water tank replacement charges Rs. 1, 750 plus filter replacement charges Rs.4, 250/- thus please be prepared to spend this kind of money year on year once you buy this filter. The company has no explanations for these high costs.

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I wanted my mom to have a vacuum cleaner that would make it easy for her to clean the house. I sat down and did my research and Kent’s vacuum cleaners caught my attention. It’s been a year since my mom is using the appliance and undoubtedly, it is one of the best vacuum cleaners in India!

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Hi friends! There are 16 months I am using this product. But I didn' t face any difficulty. Really awesome .it keeps my family healthy. My family like this very much. When I have to go out of my house I always like to take water with me from my house. Altleast my health is in my control.I use this water for preparing meal too.my all family like this very much. I am a housewife. And I wil never compromise with the health of my family. I suggest everybody to use this product and keep your family healthy.

Kent gold 20gravity based water purifier .all over good performance.still just a gravity based filter so not all the things can be satisfied.we bought it 1year ago thougt it woukd be the best .But I must say .make the best of the products reach the people.i mean why a gravity based filter while an RO UV are the best purifying techniques. just why?

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I have purchased a kent water softener and raised a service request at Bangalore. Very sad that Kent is not addressing even after 7 days and I am told everyday 24 this will be resolved. Ticket number is 18092801608. Even today I am being placed on customer care calls for more than 30 minutes being told 24 hours. God knows how long this will go. Possible I will have throw away the Kent products from my house

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I am Abhishek From Noida, I have purched Kent Ro after 1 year I have taken AMC also from KENT for RS. 2000 in this AMC KENT is covering all things except filter and membrane. After AMC engineer come and told me Membrane and filters are weak then you shold also replace this. I again paid him Rs. 5500 for Membrane and filter. they are giving only 3 months warranty on it. after 15 days again TDS is going to high but as per engineer it will be set automatically because it is new. till 3 months 20 days same statement came from their engineers. when I objected that please set proper TDS otherwise I will make your complaint in KENT . then As per them they have to need change Membrane, and I need to pay Rs. 2750 because its warranty is over. I complaint in customer care and written several mails to them but not reply at all from them. they are trapping only peoples once you purchases their RO evry 3 months you need to pay Filter cost or Membrane cost. because they are not covering it in AMC . Its trap please avoid this Shit's company RO. its costly even in free of cost also.

Regards

Abhishek

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We bought Kent RO Grand Plus in 02 Sept 2017. They sale and forget . No Follow , No warranty Service, No phone call, No customer data they maintained to keep you as buyer for Kent.

When I reported problem on 24-09-2018, A technician came from local dealer and he generated bill of Rs 5500.00 through cash memo, No GST including membrane , all filters etc I purchased it in Rs 13500.00 and paid 35% of repair cost .

all parts carry warranty of 3 Months( member - going to hit you very hard). I asked for AMC then Kent direct have no option to offer AMC as told by their customer care.

I am happy, I have water purifier of some other make, I lived with it for last 5 years and even no pain to pay AMC charges because person visit us and clean everything .

Kent is not a product for poor, Lower middle class, Upper middle class, it suits only to those who can afford to pay Rs 5500.00+ GST per year and no coverage offered by KENT.

Worst service . no service . bhagvan bharose if you buy kent

Most Important:

No Date of Mfg on KENT PRODUCT ( At least mine does not have)

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Good thing about the product is its water quality and taste. It is really worth mentioning.

However the above quality become nullified when it comes to the product and its service.

1) The tank quality is so bad and it cracks after every 8-9 months.

I have replaced 2 already abut the replace the 3rd one. it seems it cannot hold 9 litres of water.

2) They don't have any escalation matrix, support model is extremely poor so even if you don't get your issue addressed, you cant escalate to get the rigth resolution.

I am know at a point where, I have to get in touch with the consumer forum to seek help.

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Hi,

I had the worst experience with kent.

while my product was under warranty 6 months before, I had a call with one of the operators regarding my first service,

Kent operator told me I will be coming on Saturday.

but no one came after 2days I again called him he told me I will be coming today, but this time this guy once called me and never came since after that.

now after my machine is out of warranty I am getting a call from Kent customer care.they continuously follow up me regarding the service and filter change.

when I ask them regarding my free service they just tell me now your machine is out of warranty we have to charge you the visiting charges and filter cost.

I mean which kind of customer care is this which do not provide the promised service and follows you daily after the warranty void.

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We bought Kent Autosoftner for domestic purpose. We got regeneration problem in first few weeks and after few months too. The Kent service people are very poor in skills and in my area technicians never seen the product itself and they lie a lot by saying will come to site tomorrow every time when I call them.

They sell the product without visiting our site and without knowing the water tank capacity we use. They are just money minded and arrogant after selling the product. Don’t buy kent softners because no service available for it even in warranty period.

Kent company service is the worst service I came across out of any other company products I used.

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Purchased this product in June/2016, so far I paid the amount for repair Rs. 9520/-(this charges from 07/17 - 06/18, I have all paid receipts), now again its under repair and estimated Rs 3000/- for repair.

With in one year they did service multiple time because its under warranty but after that they started charging, no professional service guys.

PLEASE DONT BUY THIS PRODUCT and DO NOT WASTE YOUR HARD EARNED MONEY.

We have only 4 people at home, hardly how much water we can consume.I am really disappointed with product.

Product Serial No: KR1604030745.

Service Provider Name:  S.R Enterprises, Uppal, Hyderabad

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I purchased one(Ace15 litre/hr) last year. it produces only 7 litre per hour instead of 15 litre per hour. Note that the tank capacity too is only 7 litres! So it takes two hrs actually to produce 15 litre. The wastage percentage of water too was very high.

Strangely I was forced to change all the filters within 4 months time and again at the 10th month. The technicians they sent found fault with the water quality  of my bore-well though it is  around 600 ppm. Judge for yourself.

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Terrible product. Within 1.5 years I have had to change 2 parts which cost me over ₹3000. Customer care doesn’t respond and do not even understand your issue. Never recommend this product to anybody. Please don’t buy. Technicians never come on time.

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Do never purchase Kent RO water purifier as spare quality is very bad, maintenance cost is very high, every year maintenance cost at least Rs. 10000, sales man commit wrong statement every time, it gives acidic water which is more dangerous for our body.

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I am very particular about water purity, therefore after proper research, I bought Kent’s water purifier. I must say that they provide the best water purifier for a home with good storage capacity. It offers complete protection from deadly bacteria found in the water and also from the insoluble cysts.

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During servicing All filter candle and pump were changed. But within 20 days pumps became defective. Kent charging servicing charge Rs 300 again for their own fault. Items replaced are Second hand. Non professional persons are at customer service and their behaviour is extremely poor. Service engineer

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I request to the public dont purchase kent water purifier, because the service is very poor. you cannot get the service person. you need to put more fight and argument with customer service people for service. I told especially cuddalore and around people dont purchase kent product.

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I have been using this since 5 years and I am very much satisfied with the product however its hard to find good service providers but I found one and I am sharing there details so that everyone can get best service at there doorstep. they do what they say.

contact them @ 9266889940 or https://kent-ro-service-centre.in/

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Hello friends,

Today I am going to share some experience about Kent RO grand+ system.I have been using Kent RO unit since 3 years.

User Friendly : - This water purifier is quitely user friendly, and important thing is Reverse Osmosis ( RO) membraine filter process the desolve water and gives you a pure water.exit the unneccesory wastage water by outer pipe.This wastage water you can utilize the washing food dish, washing your clothes, flowers and trees also.

Durability : - Durability always depends on your handling ability and that maintenance.water tank is not just small or big.

Handy : - This unit is ok for handling.you just installed the unit as your convenient on wall mount.

Style & Design : - Its style and design is cool and looking awesome transperant upper mechanism.But it has one problem its water level indicator is not clearly visible in shade and from a little distance.Kent has to improve it.

Service & Support : - Whenever I call the vendor or service provider he respond me, but he always comes from delay.one more thing this unit spare ( pre carbon filter, sediment filter, RO membrane filter and water pump) is highly mainten and very expensive.

According to me this is good water purifier available in market.It gives you great taste of water.

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