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KENT Autosoft 11039 Water Softener Image

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KENT Autosoft 11039 Water Softener Reviews

Very very bad product
Feb 25, 2022 12:55 PM 17282 Views

I have purchased KentOR Feb 2021, I have requested 6 times service requests and 3-time filter changes. Now they are saying relace the main filter which near 3000 rupees cost.


Please don't buy KentOR.


Don't buy Kent RO System.
Feb 24, 2022 04:00 PM 17205 Views (via Mobile)

I purchased a new Kent RO water purifier for Rs 19000 in May 2020.


Just one year in July 2021 first week I am forced to spend Rs 5000 towards filters.


Again on 23rd Feb 2022, I note that SMBS board to be changed and Rs 1500 to pay.


One year warranty.


Bold letters 5 years displayed but only free service. .


The co is very clever.


It added service charges with the product and cheat the customer.


Kent costs Rs 19000 and every year you have to pay Rs 5000 as maintenance.


Worst product.


My sincere advise to everyone please don't prefer this company products.


In 2 years I throw this product to waste box.


I won't buy Kent in future and wont recommend for any one.


R Natarajan


Coimbatore


Tamilnadu


Terrible quality feeling cheated
Feb 19, 2022 10:38 PM 17632 Views (via Mobile)

I had a worst experience in my life with this Kent's water purifier. The product worked fine only during the warranty period. Just after 2 months of warranty, I started experiencing problems with its filters. When technician visited my house, he suggested to replace UV and sediment filter. I did that immediately but soon after 3 months it's RO filter failed. I got it replaced as well. Next year, again I developed same issues. When Technician visited my house, he said these issues ought to happen and we need to replace the filter every year compulsarily. This is a big fraud running in the name of Kent where every year 4 to 5 K are charged to me to replace its parts. They also charge heavy labor fees.


Also, the quality of plastic used to make the body of purifier won't last longer and there are frequent water leakage issues.


Customer care hardly answer your phone call but when you raise request to purchase new product. You will immediately get a call.


They are not interested to make thier customers happy instead only look to mint hard earned money of thier customers.


Due to these persistent problems, I have switched to Aquaguard and so far has not faced any issues.


YOUR RATING ON

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Kent to service peron Very risky unprofessional
Feb 06, 2022 03:12 PM 17711 Views (via Mobile)

Warning to all . Don’t buy Kent . The dealer in chennai is worst . They said they will come by 5 after waiting for 1 hour I ad call the service guy he said he is coming in 10 minute again after 1 hour I call him again and ask him he is coming or notand then he came in angry mode and after he came he touch 1 button and told me it will charge Rs 5000 I asked him what you are going to change now he started showing finger and using Walgar language very risky for the women at home and no support from the company they don’t want customerWorst service . They talk very rough too ..they even close the case without listing to the customerImmediately changed to aqua guard . First I need safety of my home


Poor service
Jan 19, 2022 07:22 PM 19198 Views (via Mobile)

After my paid services started new leakage problem , after many calls to service center not resolve my issue.


Avoid Buying KENT RO System
Jan 07, 2022 07:30 PM 20197 Views (via Mobile)

I am using KENT RO water purifier for last 3 and half year. They are giving free service offer. But, charging exorbitant amount in the name of spare parts.


This product fails frequently and minimum anual maintenance expenditure is Rs. 12, 000/-.


So, one should avoid buying any product of KENT.


Poor after sale service
Dec 21, 2021 04:20 PM 21508 Views (via Mobile)

Absolutely terrible after sale service.. Product is good but after sale service service is extremely poor.. Service engineer always making you fool


Please dont buy Kent water purifier..
Dec 13, 2021 06:33 PM 21960 Views (via Mobile)

I buy Kent every 3month its getting service & change the filters paying 2800rs one day that sarvice man told to buy insurance for 1 year if any filters gone will be free new one. I taken insurance for 6800rs in July 2021 i calling call center from November 1st to December 5th no one responded one day i called and kick like anything they came check and told filters to changed i shown insurance copy he told i will come tomorrow he came after 3days that to he taken 2nd handed one i asked where is new one he told me that for insurance will put only 2nd handed i just scrap that Kent and looking nice one till that we are using government 5rs filter water i request people plz don't buy this products.. i will give 0 star for this company


Kent Sterling Plus - terrible output
Nov 11, 2021 04:15 PM 24487 Views

The product brochure claims filtering capacity of 20 Lts./hr and storage capacity 6 lts.


The RO give an output of 2 lts and then stops. another 2 lts after an hour.


Do not purchase unless you wish to spend hours collecting water.


I had the unit serviced every quarter. On completion of 12 months I was told the filters need to be changed. This cost me


Rs 3950 . But output remains 2 lts.


Mechanics come promptly and say the water pump can be changed but capacity will at best be 2.5 / 3 lts. They suggest I take an annual AMC for Rs.2500. Imagine nearly 6500 expense on completion of one year for a 18, 000 machine.


The advertisement of free 3 years AMC means only a waiver of service charges. I am terribly disappointed.


Kent water softener
Nov 06, 2021 06:33 AM 25404 Views (via Mobile)

Worst after sales service in Hyderabad .


Bought the product thinking it it branded but after sales service is worst and bought it week ago and still no installation and also they don’t bother even if you book service.


Worst experience! Will not suggest any more kent products in Hyderabad


Kent is the worst water purifier I have ever used
Nov 02, 2021 06:55 PM 24525 Views (via Mobile)

I'm using Kent and it's not even been two years this water purifier failed 3 times. I would not recommend any one to buy this brand as their parts replacement are so costly which is around 2k to 3k.. and Kent customer service is also useless.. Kent is only interested in looting their customers...


Seriously disappointed
Oct 24, 2021 11:30 PM 23766 Views (via Mobile)

One of kent customer service department person has called me on Friday for kent water service purpose. She gave me big list of cleaning processing water tank clean, tubes clean, filter clean, internal check up she has given big list. Finally I took services from the kent services from that person. I am totally disappointed with their service's completely waste of money. I have paid RS 400 just for external clean, and just he has opened the filter and with water he cleaned. waste of my time and money. I don't want to give single rating also


Kent RO is the worst product in water purifiers
Oct 23, 2021 04:50 PM 23907 Views (via Mobile)

I am using Kent RO for the last 3 years. It is the 5th time my RO membrane got failed in 3 years and had to be replaced. Other community members who are using Aqua guard never had a issue in last 3 years. Kent systems are worst in performance and Kent also stopped taking reviews about their product. It is saying that fake reviews are getting uploaded and that is the reason Kent stopped taking review. It is because of the product performance Kent is receiving so many bad reviews. The only thing we hear from the service team in every visit is, replace RO. Kent gives me 3 months warranty for spares, service people says it works for 2 years. With my experience, Kent know that the RO fails in every 3 months. Worst product delivered to me. Never ever go for Kent products. Just selling RO membranes as many as possible.


Ravindra Basireddy


+91-8886994646.


Pathetic after sales service that rips you off !
Oct 20, 2021 02:27 PM 23747 Views (via Mobile)

We bought their RO water purifier 'superb' model for 24K. The first 2 yrs post the purchase, its functionality was good. After that, for every small issue it had , their service staff kept changing the parts & that too the wrong parts which did not need a replacement (either due to their lack of knowledge or in a bid to sell their products). When the problem persists even after that, they change more parts. Kent does not have any knowlegeable staff who can identify the exact problem. Easiest way out for them is to change the parts on a trial & error basis till the machine works properly. This kind of service & attitude results in heavy expenditure to their unsuspecting customers. Here in hyderabad, there is not a single person who knows how their machine works except their marketing officer who is prompt in attending to his customers needs going out of his way. Sadly, even their local customer service manager is found wanting in his knowledge about the machine. It is best to avoid buying kent machines unless you want to take on endless ependiture of replacing the wrong parts.


Review of under sink Kent water purifier
Oct 10, 2021 10:39 AM 24675 Views (via Mobile)

Warning to all . Don’t buy Kent . They have given the service to one local dealer who takes you for a ride . The dealer in chennai is worst . The app does not work and when they come for service they tell u it is not covered in warranty. Worst service . They talk very rough too ..they even close the case without doing the service . Don’t know how can they do it .You cannot call customer service too . The failure rate is High when compared to aqua guard .


mumbai India
Worst of the worst RO and their service.
Oct 09, 2021 03:47 PM 24193 Views (via Mobile)

We purchased kent RO at about 17K and in last 3 years have spent more than 30k on its service. Every time their technician comes, they say your water quality is soo poor that all filters, membrane and motor is getting damaged soon and ask you change every filter and charge around 7k. Again everytime they will force to buy their AMC service so that any fault occurs they will change everything free of cost. We fell pray to their trick, after seeing damage occuring every after six months we purchased their AMC service and guess what , this time even after 9 months when we called the technician to avil our service, surprisingly within 2 minutes he said now days cauvery water is coming 1 time in every building, and listen him ahead.. He said your water quality is good now , so there is no much damage , so there is no need to change any filter.. Oh my god.. Listen to their tricks.. Meanse when you don't have their AMC service their technician will scare you saying change the filters or else motor will be damaged there will be more loss, this and that.. And when you purchase thier service spending 12k for 15 months, and even after 9 months of purchase date you call them, they will say everything is good no need to change. My god such beggers, such thieves these Kent people are.. Iliterally feel to throw this purifier on thier face.


One funny part.. When we purchased this AMC service by Kent from Chetan Gowda named technician on 3rd December 2020.. He narrated all the script what could happen and how much we will have to spend if not purchased this service. That time motor was already making loud noise that's why he said purchase the service and I will come and change the motor after 1 month. We said we buy the service you change the motor immediately or tomorrow, he said no , I can't do that or else company will suspect on me. Then after that we got busy in our works, went our hometown. After coming back almost after 9 months when we raised the same issue and they sent the same technician Chetan Gowda, he said there is nothing wrong no need to change. Understood? Such a lier, such a cheap person, begger he is.


Whoever have bought Kent RO, Beware of this person Chetan Gowda. And whoever is planning to buy KENT RO, buy this Kent RO and Thekeep regretting every 3 months.


Worst ro
Oct 08, 2021 10:24 PM 24020 Views (via Mobile)

I have called customer care helpline for repairing work.got call from two ppls one by one .I called both of them in the interval of two hours they both said they belong to the kent ro services and asked otp called each other fake .one is asking money even when my ro is in warranty .after buying this product bwithin one year I m getting so many problems regarding this ro and many executive which r coming with no knowledge only what can they do is replacing parts nd making money worst ro wasted my 18 k for buying nd don't how much money I have to waste if I want to keep this ro . highly disappointed


Kent Ro means worst deal
Oct 06, 2021 07:46 PM 23899 Views (via Mobile)

I am a user of this RO. After warranty period you will be tired to call and pay again and again. The service people and company both will empty your pocket once warranty is over.


Every time a new problem with new charge.every part required to be replaced.


Worst products. I tired badly. Do not buy, save your hard earned money.


Worst service and product
Oct 03, 2021 11:58 PM 22423 Views (via Mobile)

2 days back serviced since Kent service called me and pushed. Once they came they changed all the filters and invoice to 5000 rupees. Service person took old RO with him with out our knowledge. I called him and asked he said they need it for testing. Next day there is a water leakage and he did nt do service properly, water slowed down and water tastes different. We called customer care and it's been 3 days , no response. Customer service, sevice, product ever you thing KENT is WORST WORST WORST.


Kent is a fraud company
Oct 02, 2021 10:23 PM 22770 Views (via Mobile)

Kent is the most useless and fake brand in India. They only spend money on advertising and hardly has any service. Their customer care has no power and lie on your face. This app is trash and on top their service managers are all unprofessional. Regret buying their product. Never ever trust this scam company.


YOUR RATING ON

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Recent Questions and Answers on KENT Autosoft 11039 Water Softener

500

There is no ISI mark on almost all the latest models of KENT RO water purifier, is it safe to purchase?

Oct 11, 2019

By: JONA1901

Answers: 1

500

There is no ISI mark on almost all the latest brands of KNET RO water purifier, is it safe to purchase?

Oct 11, 2019

By: JONA1901

Answers: 1

500

Which is best water purifier with good after sales service? I live in Ahmedabad.

Dec 15, 2018

By: Chandani06

Answers: 1

500

Why my kent maxx 7 water filter is filtering water drop by drop..... (only one week old)

Mar 22, 2018

By: daspranab98

Answers: 1

500

Why is there a black residue on the filter after putting in water.. are those impurities? So much black residue. Must it be cleaned and how?

Dec 04, 2017

By: stephaniefernande

Answers: 1

500

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