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Kenstar Insta KKI10C3P 1L Electric Kettle Image

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25%
1 

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Rs. 1,061 (Launch price)

Kenstar

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Kenstar Insta KKI10C3P 1L Electric Kettle Reviews

abrarsaquib786MouthShut Verified Member
Patna India
Customer care is Pathetic.
Apr 25, 2016 03:01 PM 2410 Views (via Android App)

I purchased this Kenstar kettle from authorized dealer of Kenstar and used it for about 3 months in the month of winter genrally for boiling eggs and water.


I have experienced very badly because I got defected piece of this product.


When I bring this product at my home and pluged to check then, it gives irritating sound while boiling water and I also tried it with several positions but it happened every time. I contacted the seller to exchage it but he refused to do so and told me that after purchase it's not his job and asked me to visit customer care.


I contacted customer care and after several tries one of the representative answered my call and I explained by problem, but he also refused to exchange and promised me to send technician but no one arrived till one week. I used this product like that till the winter ends and after that kept it in my store room and sold it to rag picker at Rs. 50 because I don't have any other option. Suggest you all not to buy this product. Very bad customer support.


Poor quality and horrible customer service
Dec 05, 2013 10:28 PM 1988 Views

I used Kenstar Electic Kettle (Insta model) for about 6 months and then the coil got burnt.


Gave it to Kenstar Customer Service over 6 months ago - no repair, no response, no concern!


I have followed up more than 20 times. But they just keep saying 'Kenstar is not sending the coil'. I also followed up with Kenstar Rep, who, on multiple ocassions said 'coil will be sent in a couple of days'. But nothing has happened till date.


Today, I finally told them that it has been over 6 months now and I need some action.


Nothing!!


I also said I will post poor CS experience on the internet , to which, 'OK' was the reply. They are not concerned at all with the customer's experience and pain.


Avoid Kenstar, atleast in Bangalore.


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