MouthShut.com Would Like to Send You Push Notifications. Notification may includes alerts, activities & updates.

OTP Verification

Enter 4-digit code
For Business
×
transparentImg
Upload Photo
Kaya Skin Clinic - Borivali - Mumbai Image

MouthShut Score

64%
2.24 

Quality of Treatment:

Quality of Equipment:

Staff assistance:

Value for Money:

101, Shankar Ashish Building, Off Chandravarkar Road, Borivali, Mumbai 400092, MH

+91-22-28900564

×
Supported file formats : jpg, png, and jpeg


Cancel

I feel this review is:

Fake
Genuine

To justify genuineness of your review kindly attach purchase proof
No File Selected

Kaya Skin Clinic - Borivali - Mumbai Reviews

Pathetic experience- Huge negligence
Nov 29, 2023 09:16 PM 9028 Views (via Mobile)

Extremely dissatisfied- the lady operating the machince sent the laser shot to the starting portion of eyebrows by mistake while operating laser hair removal on face- and in return asked me to apply the hair oil and wait till hair regrow- no other compensation for the embarrassment- its been 3 weeks and still my face looks distorted due to uneven eyebrows


HORRIBLE EXPERIENCE- NO FAIR COMPENSATION FOR THEIR OWN ERROR DONE ON SOMEONE S BODY PART


PATHETIC MONEY MINDED BUSINESS WITH NO ACCOUNTABILITY


(kaya indiranagar branch)


A big No to kaya
Oct 27, 2023 01:27 PM 9906 Views (via Mobile)

Worst products and treatment ever. They took a huge amount of money and there is no effect on my face and back spots. Everytime they used to say it will take time. And suddenly they told me that your session is over. You can renew your session. Big looters. I will not recommend to any one


Kaya
Oct 05, 2023 06:14 PM 10065 Views (via Mobile)

Taking treatment for acne removal.Good experience. staffs are good and professional. Service is good .


YOUR RATING ON

Kaya Skin Clinic - Borivali - Mumbai
1
2
3
4
5
Money minded clinic
Oct 01, 2023 03:41 PM 10149 Views (via Mobile)

They don't provide the correct information and just want to sell their packages by mentioning that this is the best deal for you. Very disappointed with Kaya.


Review for kaya clinic pune
Sep 12, 2023 05:45 PM 10070 Views (via Mobile)

Good the view is overall very good the trearment is good everything is very good the amibence izs also great


Not Refunding my money - KAYA HSR
Aug 29, 2023 11:02 AM 11697 Views

They are not refunding my money.


I reached out to Kaya Clinic for full-body permanent laser hair removal and we agreed on the treatment for specific body parts as I had the metal implantation in my right hand lower arm so they refused to cover that area and there was a miscommunication regarding the upper arm part. So, I made the payment of 84, 000.00 INR on 30/06/2023.


Earlier, before raising the invoice, they never mentioned or communicated formally in writing that they have no refund policy. On the day of treatment start day, 1st July 2023, I got to know that they were not going to cover my upper arms as well. So, I asked them not to proceed with any session as there was no point that I pay extra to some other vendor for one body part. I asked them to refund my money.


Earlier, their representative Mrs. Chandrakala(Manager, Kaya Clinic HSR Layout) said that it would take up to 45 days to process the refund because of certain approvals related to the process in their company. I agreed to that. On 5th Aug 2023(after almost 1 month), I got a message from her that the money would not be refunded and that instead of a refund, I could go for any other services worth the amount. But, I denied this and I had got my treatment started from some other vendor. So, I asked for a refund only. On this, she mentioned that in the invoice, it was mentioned that there wouldn’t be any refund post-payment.


I told her that it’s a general trade rule that even if we have made the payment and not availed of the services then we can still avail the refund. It doesn’t matter that the company is active with no refund policy. Moreover, I had notified her before starting the treatment. So, now they are just trying to sell me their other services instead of the refund citing the no refund policy of their company.


These people don’t notify their clients about no refunds at the sale time and mention it in the invoice post-payment processing. I’m sure that there must have been many other people who have been trapped by Kaya's sales team.


I've registered the complaint(Grievance Number: 4795228) on the National Consumer Helpline(NCH) and I've notified them about it through multiple channels. For example- Mrs. Chandrakala, and info@kayaindia.net.


NCH has also notified Kaya two times already. But these people seem to not even care about the legal proceedings.


Anyway, I will follow all the legal ways whatever it takes to get my money back but I'm sharing this review here so that other people don't get trapped in Kaya's scam.


Good experience
Aug 16, 2023 11:37 PM 9896 Views

Hi,


I had good experience, Kaya therapist Jagadiswari did a great job. I would recommend her.


Just a suggestion for the team, just let the patient know before hand to moisture the body parts they are being treated if required as most of them think it is not compulsory or you cannot treat on dry skin.


Thank you.


Money minded clinic
Aug 10, 2023 10:49 PM 11578 Views (via Mobile)

My dear all,


Please don't fall in the trap of rating here.....


Most of the reviews are posted by the staff and doctor praising themselves by asking customers that did u post review and when they say no then they post themselves by taking the phone writing their own name and praise themselves.


Their treatment is useless and quality of equipment is also pathetic.


They just want to sell their products and make u fall for their services by showing they have clients from multi nation and when u don't get results they say results vary person to person and take more sessions, products and services.


Moreover the customer care will not respond to u positively when u highlight any issue.


I am again telling u all my dear don't fall in trap. U will loose money and time and no results and will regret your decision.


And all those who had bad experience here in kaya please share your view on comments to make others aware. Please help others to save their money and time..


Misbehaviour of lady staff
Aug 01, 2023 08:27 PM 9864 Views (via Mobile)

Seriously underrated staff sitting over there who don't even know how to treat clients


She should get fired..


Scam company
Jul 25, 2023 04:44 AM 9599 Views (via Mobile)

They misguide people. I did 3 times q switch ledger treatment and every time I am saying there is no improvement but they are not listening me and last time my skin is so damaged even totally different and burnt . I was sent the picture of my damaged part of skin and asking for help on it but they are ignoring me on message and calls. But tottaly charges they are taken at first time for 35800.00 but not provided service for satisfied the amount and also the amount is not refundable. Totally they are doing scam business .


Wonderful experience
Jun 08, 2023 04:51 PM 12261 Views (via Mobile)

I like the service given by Prajakta. She’s best in her job.Wonderful experience at Kaya Vashi.


great staaf...


great service...


Feeling wonderful... Thanks Prajakta


Feeling awesome...


people say,


Facial
May 20, 2023 07:11 PM 11975 Views (via Mobile)

Hi it was a very good facial done by Prajakta. Thnx Prajakta.keep it up. My skin has improved a lot.


Pathetic!!
Apr 28, 2023 11:28 PM 10992 Views (via Mobile)

I had an appointment with Kaya at Lulu Mall recently. Due to the Lulu Fashion week, the roads were busy and we were stuck in the traffic. So I was 10 minutes late. But I called up the staff and they said it’s alright and asked me to drop by anyways. Once I was there, they asked me to wait 2 hours as someone else was undergoing a laser treatment. I took a stroll and came back after 2 hours and they told me to wait another half an hour. If the branch cannot take 2 people at a time then why encourage us to visit the centre and make us wait? The staff didn’t even have the courtesy to apologize wasting my time.


Please appoint more than one doctor to provide hassel free services.


Absolute waste of time and money
Apr 21, 2023 09:53 PM 10786 Views

I am a very old customer of kaya and with the trust in their brand name visited them in August 22 for a hyperpigmentation treatment. They showed me before after photos which are totally misleading which I came to know almost during my second last session. They scam you with tall promises and when you do not get the desired results they start using management jargons to distract you from the main topic. The doctors are the biggest sales people here, and just try to sell unnecessary products which would not help you much in your treatment. After taking 9 session of peel and laser treatment I did not find much improvement in my skin texture.


Absolute pleasure and excellent results!
Apr 16, 2023 05:41 PM 12434 Views (via Mobile)

This place has an excellent staff and customer service. Completely delighted and in absolute pleasure, Highly recommend them!!


Misleading Scam Company
Apr 11, 2023 06:42 PM 10524 Views

Its a misleading scam company who issues vouchers to their clients and then do not entertain them by saying that they don’t have machines/slots available.


Manager is very rude in Burjuman clinic, does not know how to speak to their clients and very rude and unprofessional.


Hair growth increases. It’s doesn’t reduce !
Feb 13, 2023 12:53 PM 14851 Views (via Mobile)

Hair Growth increased immensely post laser treatments .


I have done sessions, I’ve kept complaining them since session 2 that my hair growth is increasing compared to what it was before. Dr Surabhi Jain, kept assuring me by the time I complete 6 sessions all will be well. Post one month of my sixth month completion, When I went to complain, Dr Surabhi blamed me that I have health conditions that are not good and that is why my hair growth increased post lasers. All this is nonsense. Kaya clinic and the said doctors cannot blame a client post taking 20, 000 money in advance. I do my full health check ups and I in my 30’s only , I don’t have a single health concern. In that case, I demand kaya clinic should first take health checkup reports, review them and only then take advance moneys for sessions. I have been badly cheated and fooled by Dr Surabh Jain. She told me to write email, I will get you 3 free sessions and still try to reduce your hair growth. No, she never responded to emails , she never came on calls when I tried reaching reception several times. Horrible kaya , you have only eaten my money and in the end you have given hair growth of my chin area which is 10 times more . Your works are bad and your worth ethics are disgusting. Stop cheating people !


Attaching pic of my chin area, clicked post 6 months completion.


Total waste of money.more it sound me like a fraud
Feb 09, 2023 09:08 AM 14711 Views (via Mobile)

So I won’t recommend anyone, seriously to anyone on this earth to take any Kaya treatment in whole their life time…it’s totally fraud. I wanna share my experience on this i almost invested 1.5 lac with Kaya Bangalore, I went there for laser hair treatment mainly which even after taking 5 sessions it’s same how it was before.which is worthless although they will keep saying you’ll see results after 3 sessions which is a lie, So their doctor is playing very good role of sales man they’ll blind you properly, saying you need this you have this problem you should go with this like that and as we have respect of the doctors we can easily believe what they’re recommending it’s actually required….but here is the game they don’t care about anything related to you just do care about how much money they can make out of each person for that they can go worse they’ll suggest something which will look good on your body and face for a while…but in long term it’s going to worsen your skin condition. So you just end up ur life by sticking Kaya only.


From the first day I told them I have very sensitive skin but actually doctor was not doctor may be ….I used to get my skin heavily irritated with their laser treatment that much where I won’t sleep for 3 -6 nights and she used to say it’s normal …and as I said doctor was not doctor she wouldn’t be able to give u any medication on this to take care of when your skin is highly irritated.


I don’t know why I went to Kaya I gave my money I struggled every night after their laser sessions and now my face skin is extremely dry which not even a single moisturiser in India can cover and the whole body is totally sensitive that much where I can’t afford one single thing accidentally on my body and now ended up seeing dermatologist on regularly basis. I had very very good skin I didn’t knew that Kaya gonna worsen the things.


There is one more interesting thing since I was unable to take the complete all of my sessions of laser treatment for what I had paid in start, reason I got settled abroad in between I asked them to provide solution if they can complete my remaining session when I’m back in India someday after year. They totally refused for this and neither was ready to refund.


So I totally lost my money and my body and skin health.


I will for surely gonna file a complaint against them in consumer court


To get perfect glow visit to kaya skin clinic
Jan 28, 2023 06:28 PM 17072 Views (via Mobile)

First time i visited to kaya skin clinic tey received gud and treatment also very fine and now I'm ok with perfect skin


Burnt the skin
Jan 22, 2023 04:34 PM 14981 Views (via Mobile)

My daughter's skin has been burnt with scar on her face at three places.They did double pass and she had to suffer a lot


YOUR RATING ON

Kaya Skin Clinic - Borivali - Mumbai
1
2
3
4
5

Recent Questions and Answers on Kaya Skin Clinic - Borivali - Mumbai

500

i have a problem of pimple and scars.....can you recommand any face wash and face cream ....

Nov 20, 2017

By: shilpamaity77

Answers: 2

500

Hello I have skin problem in my cheeks and nose pigmentation is there so pls help Rgds Madhuri

Jul 06, 2017

By: simpleliving552

Answers: 0

500

i have chicken pox scares and very deep scares on my face since last 4 years . is there any treatment and what is cost and period of treatment?

Jun 15, 2017

By: deept_kandpal01

Answers: 0

500

please reply as soon as possible cost of laser hair removle

Mar 02, 2016

By: amitsng0710

Answers: 0

500

please tell me the cost of permanent laser hair removel of facial hair

Mar 02, 2016

By: amitsng0710

Answers: 0

500

X