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Jenson Worldwide Tours - Mumbai Image

MouthShut Score

60%
1.40 

Rates/Charges:

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A-4, 101, Ashok Towers, Off Military Road, Marol, Andheri East, Mumbai 400072, MH

+91-22-29206999, +91-22-29256999

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Jenson Worldwide Tours, Mumbai Reviews

Amazing place
Feb 17, 2024 03:20 PM360 Views (via Android App)

If you are thinking about to visit somewhere and you don't have ideas of the things and places then it is the perfect place for making perfect thinga true. They would really help you in the way you want.


Rude, arrogant, money hungry owner
Feb 06, 2024 02:38 PM958 Views

We were 4 Australians doing the East and West Europe Motherland of Christianity pilgrimage in Sep/Oct 2023. We would not recommend anyone go on any tour or pilgrimage with Jenson and we will definitely not make that mistake again even if Jenson did not charge for it. Let me list the reasons why I would give Jenson a 0 or even a negative star rating if it was possible:


1. Jenson was rude, arrogant and screamed at anyone who challenged him.


2. He refused to provide us with the names of the hotels we would be staying in and the majority were substandard


3. The worst hotel was in Rome. The curtains were torn in several places & plaster fallen off from the walls. The shower cubicle was tiny, dark and had no place to keep our soap so we had to keep it on the floor.


4. Jenson broke his commitment to take us by ship overnight but to save money made us travel on the bus for many hours.


5. We spent more time in the bus due to his poor organizational skills crossing back & forth the same way instead of going from place to place in an orderly manner.


6. Jenson very rarely took us to our hotels before 8 pm and on some evenings we did not reach till after 10 pm.


7. Most of the meals Jenson provided us were at cheap petrol stations or ‘all you can eat’ poor quality food.


8. He promoted the Salt mine in Krakow for not only its beauty but also the health benefits. This convinced everyone to do this optional on Sep 27, the day that was scheduled for the salt mine & Auschwitz optional tours. The very next day he changed his mind and wanted to skip the salt mine. Jenson angrily conceded to the unanimous decision of the tourists to do the salt mine tour making us wait for over 40 minutes in the hot bus without having the decency to let anyone know that he was making last minute arrangements.


9. The Milan Fiasco was probably the lowlight of the entire tour. Jenson was having breakfast with us in Padua around 7:45 am. We all gathered in the lobby as per his instructions by 8:30 am for our trip to Milan. He promised us a 2 or 3 hour guided tour of the largest Cathedral in the World, the Duomo after which we would stay the night in Milan. He came down after 8:50 am and spent a while at reception before coming to us and ordering some people to take their bags to the bus and others to the lift lobby. He did not apologize for the delay nor did he communicate what was happening. We travelled over 4 hours to Milan & were given lunch at McDonalds. He broke his promise of the guided tour and all we had time to do was walk around the outside of the Duomo Cathedral. He took us to the airport to drop off the 11 East Europe pilgrims and pick up the 17 for West Europe. We then drove another 4+ hours back to the same hotel in Padua we had checked out from that morning. It was a total waste of a full day for us.


10. After many requests for the exact dates of the tour so we could book our flights to Vienna, hotel stays in Madrid & Barcelona as we wanted to stay 2 additional nights in Madrid at the end of the tour and then a week in Barcelona, Jenson finally gave us the confirmed dates mid-July 2023. Accordingly, we booked our flights and non-refundable hotel accommodation. At the last minute, Jenson changed his plans to arrive in Madrid 2 days later than scheduled making us lose our time in Madrid. He did not have the decency or courtesy to apologise for the loss he caused us.


I could go on with a number of other examples of Jenson’s pathetic behaviour, constant changes to his program, non-existent customer service skills, broken promises, refusal to refund even for genuine reasons and failure to provide his customers with much needed information about currencies needed, coins for toilets, laundry facilities, etc. I think people will get the message loud and clear and stay away from anything Jenson organizes.


BUSINESS DEALINGS
Dec 12, 2019 11:30 AM1405 Views

THE PROPRIETOR IS NOT A GOOD BUSINESSMAN WHO HAS NO THOUGHT OF OTHERS AND KEEPS THE MONEY OF OTHER PEOPLE WITH HIM AND DOES NOT PAY HIS DUES ON TIME


HE EVEN AVOIDS REPLYING TO CALLS OR MESSAGES


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Jenson Worldwide Tours - Mumbai
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Insulting and bad Communication
May 27, 2019 06:18 PM2613 Views (via Mobile)

Jenson Tours Feedback


Tue 28/05/2019 12:47 a.m.


I got Jenson tours details from the Examiner, sent them an email in regards to Holyland tours but for some reason the price quotes was incorrect. Decided not to use Jenson, but through a very good friend of mine, I got the owners details and shocked by his language and communication


Please share this in the editorial team


Absolutely disgusted by his method of communication


[5/27, 21:32] E: Hi Jenson, my name is E_ _ _ _ _


C V gave me your details


[5/27, 21:33] E: I'm in Melbourne n looking for a trip next yr to the Holyland


[5/27, 21:33] E: We are a group of approx 12 to 14


[5/27, 21:33] Jenson Owner: PLEASE EMAIL AT JENSONWORLDWIDE@GMAIL.COM


[5/27, 21:33] E: Yes I did email


[5/27, 21:34] Jenson Owner: WHEN?


[5/27, 21:34] E: A few days ago


[5/27, 21:34] E: Infact I got a reply back


[5/27, 21:34] Jenson Owner: POSSIBLE CAN YOU RESEND IT?


[5/27, 21:35] E: But the person gave me details and then realised they gave me the incorrect price


[5/27, 21:36] E: It's working out a bit more


[5/27, 21:37] E: I seen the purple orchid and the tour is much cheaper


[5/27, 21:37] Jenson Owner: WE WORK ON QUALITY.


[5/27, 21:37] Jenson Owner: THEN GO FOR THAT.


[5/27, 21:37] E: Around the RS 100000/-


[5/27, 21:38] Jenson Owner: NO COMMENTS. DO WHAT YOU LIKE.


[5/27, 21:39] E: Thanks


[5/27, 21:41] E: But just some feedback


[5/27, 21:43] E: Please get the staff to check the emails when sending out details esp with the price


AUD 1900/- were including flights then when I sent an email to reconfirm


I got back a email saying Aud2500/-


[5/27, 21:51] Jenson Owner: YOU SHOULD READ ALL THE EMAIL AND TRY TO THINK WITH YIUR LITTLE BRAIN HOW IS IT POSSIBLE WITH AIRFARE??


[5/27, 21:55] Jenson Owner: IT'S AN TYPING ERROR. IMMEDIATELY WE SEND THE NEXT MAIL WITH CLARIFICATIONS. STILL IF YOU REPEAT THEN GOD ONLY CAN HELP YOU.


[5/27, 21:56] Jenson Owner: DO YOU KNOW HOW MUCH AUD 1900 IN INDIAN RUPPES??


[5/27, 22:05] E: Don't talk and waste my time


[5/27, 22:05] E: U and yr staff have no idea how to talk n correspond


[5/27, 22:05] E: If u cannot send correct email


[5/27, 22:06] E: Don't talk about my brain


[5/27, 22:06] E: Made a mistake of contacting you


[5/27, 22:07] E: Good communication trail I have to put out for publicity for Jenson tours


[5/27, 22:07] E: Sent this to C V too


[5/27, 22:09] E: Wats app is a very powerful tool if used wisely


[5/27, 22:11] Jenson Owner: NOTHING BEYOND THE HOLY BIBLE. FOR ME HOLY BIBLE IS MORE POWERFUL THAN WHATSAPP.


Memorable gift.
Jun 14, 2017 10:42 PM4355 Views (via Android App)

My travel agent and his company planned the perfect trip for my brother who recently got married.It was a surprise gift for my bro for Thailand.Inhad a brief conversation with him as I was bit spectical as it was not that welknown travels as it was recommended by one of my friend who had a great experience .He shared all the information with a short ppt and I was very much happy as I have taken a riggt decision. It was a 10days trip and the couples enjoyed a lot and were very much pleased with the service offered the hotelaccomodation delicious food and breathtaking sight seeing.My bro and his wife said that it was really a memorable gift and an unforgettable vacation they had.


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