IRCTC Tour Package, Mumbai

It was marvelous experience with IRCTC for Tirupati darshan from Mumbai by train.

Only thing the language problem, IRCTC should engage well trained Hindi speaking guide .

Mr Hari ws our guide he ws not informed in advance that while going for darshan with bare foot should wear atleast sock , as most of the road are heated up an gets boils on feet and difficult to walk therefore I am giving two star otherwise our tour was great though its operational by Central govt.

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Never answered phones!

Kochi - 09446579474

Regional Office IRCTC

1ST floor, 14/894 Salih Konment Road

Ernakulam:

Phone 484-2382991/92

Fax -0484-2382990

Never answered phones. What great service by irctc staff. What a shame.we Indians have to go through these . our country will never improve as long as these lazy fellows are employed.

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Irctc is the best site to book tour packages online and the rates are very affordable.So book the packages from https://irctc.co.in. Register your account with irctc and you can also book rail ticket and local railway pass also. And there are many payment options which you can pay to irctc.

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Here is the detailed feedback of IRCTC(Shimla-Kulu-MAnasultanli) tour.

Quality of accommodation:

1. Hotel stay during this tour was hazard.

   
   




2. Embarrassing moment is that CRIME POLICE BRANCH did inquiry on us, when we stayed at hotel SURYA PALACE @ Chandigarh

   
   




3. All provided hotels were  1-star or 2-star only.

   
   




4. No proper service or maintenance in those hotels.

   
   

Tour Schedule and Excursion:

1. When we were at IRCTC booking office, user's choice was not considered, there after below schedule was abruptly cancelled and response like as below.

RhontangPass(Destination palace) - Government issued passes were sold out and cannot be visited.

Solong Valey(Another place) - Because of Road Constructionguru30 and off-season, cannot be considered to visit.

1. I was surprised that the above listed reasons were came to know, when I did followup with IRCTC and with united Service Transport agents.

Finally, we were sit idle in the hotel through out the day.

About IRCTC Services:

1. While at initial booking at secunderbad, we opted for customized tour, however Employee Sandeep is not responsive neither polite.

   
   




2. Confirmed schedule tour has to be provided at least 3-4 days before departure, However they sent it to my email just before the travel day after multiple followups.

   
   




3. I was Rang to emergency contact nos(which they had given in the document), but none of them were responded and Highlight is that grievance customer care number was also getting switched-off.

   
   

About United Travel Service(Provided cab facility)

1. Allocated driver is not aware of the tourist places/routes/hotels.

   
   




2. We rely on Google maps.

   
   




3. Chauff is much bothered about traffic congestion and we walk alone to the few places on walk.

   
   




4. There is no proper response from travel service, when we had issues about schedule and alter.

   
   

Summary:

1. Horrible, inexcusable and embarrassing tour.

   
   




2. Waste of time and money.

   
   

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We had booked Himachal Fantasy Package from 25.05.2016 to 03.06.2016.the experience is pathetic.I would never recommend anyone to book a holiday package with irctc tourism

The Driver was not aware of the routes, first day he made us to travel for 16 hours continuously and reached Manali at 2.30 AM.he never know the location of the hotel.finally after lot of search we located the hotel.but the hotel staff were fully drunk and not in a position to talk to us.they have not provided the room and we had to spend the rest of the night in the car itself.

The driver was not willing to cover the places as per the package and we had to hire other vehicles to visit places like Rohtang Pass etc.we had to spend more that 15000 from our pocket.

Food provided in the hotels.was so pathetic.absolutely unhygienic.

Finally after reaching Delhi.Driver told us that the vehicle had travelled 130 kms excess and forced us to pay Rs.1000 extra.he had skipped the Delhi sight seeing

Finally we are so fed-up.that we returned by flight from Delhi foregoing the train tickets

I never recommend anyone to travel by irctc tourism

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In May 2016 I booked this tour because it looked very attractive.  since I did not want to travel by train I joined the tour at Delhi after flying there.

The tour was very good, enjoyed a lot.  following are the good and bad points:

1.  IRCTC partner in Delhi is UTS.  These are good people but they gave very cheap hotel in Nainital.   I stayed at Masuri,  Corbett and Nainital.  of the three places, the hotel at Masuri was as per the package,  in breakfast we ordered usual parathe and omlette which we were given.   at Corbett,  the hotel room was very small(we had taken triple sharing).  but when I informed IRCTC person Pawan about this, he immediately got into touch with UTS and got the room changed.   we got the usual breakfast too.

In Nainital,  we were entitled to a 3 star hotel,  but UTS gave a dirty 2 star hotel which was not listed in the list of hotels provided by IRCTC -  Hotel Vikrant-  with no view at all.  the room was terribly small for 3 people.  I informed Mr. Pawan about it, though I told him that I do not wish to change the hotel due to tiredness.   Hotel Vikrant refused to give me Omelette saying its not in the package.   overall,  I got a very bad impression about the hotel and its owner.  if you every go to Nainital,  please avoid this hotel.  horrible.

2.  the driver provided by UTS was a decent man,  but he hardly knew the area.   Thanks to Google maps, we could find out way.  He was a very good driver(considering the hilly area)  but he kept dissuading us from going to any tourist point  saying, there is nothing to see.  Of course when we insisted, he obliged without showing any dislike.  but I found it very stupid of him for dissuading the tourist from visiting the places.  who will hire him if every tourist shares his views on each and every tourist attraction.

In all,   I liked the tour, I enjoyed it but I will never book through IRCTC again  because though the staff at their Hyderabad office is very friendly,  there is no guarantee about the hotels provided by the partner.

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Hi,

My name is Renuka and I recently completed the Tirupati Mumbai Package tour, for which I boarded from Pune. The overall tour was very good. The train arrangements were done in 3rd AC and we had a separate bogie for the entire group. There was no disturbance, which was a very good part. The hotel was "Udayee International" in Tirupati which had deluxe rooms. As soon as we boarded the train from Pune, there were 2 tour guides who helped us through the entire journey. As soon as we reached Tirupati, we had a bus that took us to the hotel. The bus could have been A/C , that was the only part I thought, could have been better. The same evening we visited Kalahasti and Padmavati mandir. Next day early morning we left for Tirumala for God Balaji' s darshan which was well organized and managed. We had a great experience and I certainly recommend this tour for people who need a short break and want to visit Tirumala. Me and My family would like to travel again with IRCTC.

Thanks.

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My parents(both retired medical offices) just finished 2 day/3 night tour to Tirupathi from Hyderabad. They had a very comfortable experience with IRCTC and after reading other reviews, I thought I better put in some positive note as they really deserve it.

I was little hesitant to buy it after reading other reviews  regarding IRCTC but since they are elederly and we didn't have much time, I went ahead and bought it. Starting from getting  onto Narayanadri(3rd AC) at Hyderabad, they were taken care of very well. They got a non AC room at hotel pujita in Tirupathi but they didn't have any major issues as only time they could spend in the hotel room was in the nights.

They were assigned a tour guide and a car for the whole trip and were shown kalahasti, kanipakam etc. on the 1st day. Darshan on 2nd day was convenient too.

Overall, my parents are very happy with the experience and I am happy too. Thank you IRCTC. Would definitely recommend it.

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I,  would rate this trip as very poorly organised, with immature planning and experience and not worthy to the package price. I have tried to book the package keeping in mind if all required are at place, also only after consulting your office at Mumbai and the assurance was not worth. From beginning I always knew if train tickets availability permitted would have arranged the best for my parents who actually traveled with you on 26/04/2013 and would have accompanied them, but we all know the IRCTC booking fate and the hell Agent structure! So no option left but had to book a trip with you, for many this is once is a Lifetime..

Below could be the some the major you have definitely failed to match any class.

1) As the coach was the very last coach chained with the main train, the food and other snacks vendors didn't reach up to that. Now you would coming up saying in package its clearly written there is no onboard food facility, but I need to understand, why don't you include that as well with your package, so in that case the senior citizens like my parents and many other (I would assume at least and more than 50, 60% of the pilgrims) do not need to run and to look/wait if by any chance they can buy some food from different station platforms. Its not a very hard achievable thing for IRCTC to arrange pre packed food to be supplied on board(I am not saying free of cost within the current package value), when they can arrange food for the rest of train!!

2) Instead of 2 Dinner and 1 Breakfast as mentioned in the package, in reality it was a late lunch the day for everyone reached there, and a again a late lunch without breakfast next day after the Darshan was done. Because to hell with there was a sudden change in plan to take a 'CHANCE' to get the Darshan that first evening/night itself which eventually was not achieved. I do not believe it has a much success rate over this plan, and so as expected the whole night it was a mere Waiting time for morning near to the temple in some open hall. The package took money for stay overnight in AC Hotel Room, which was provided but couldn't be used much for a sound sleep as obviously with the change in plan, it went so worst that there was no point in coming back at around 9, 10 pm first night to Hotel and again going back early next morning, but does it all stand all on just a 'CHANCE' or 'ASSUMPTION' may be at times it goes successful like very few of earlier weeks !! In short with all long this overnight waiting time effectively it took 10, 12 hours unnecessary waiting, which ruined the next day plans as people were real exhausted, and it took a toll on their health. Lastly next day programs so obviously had to finish all in hurry, and what happened as the last worst resort was to reach for return train and get boarded without dinner. 3) Even during the Darshan, there should be much more options of availing tickets of higher denomination. I know critics would come saying there is no rich, poor for Darshans, but its not like there is not such provisions there, there is already setup/provisions for years now! This is not because of who can afford will buy and complete the Darshan quickly but if someone is not good in health to wait for so long, and if this can be done in more smoother way is definitely going to help and encourage tourists for future. 4) The Supervisor must need to be more swift, cunning and expert in quick 'WISE' decision making, he should know and be experienced of tackling of scenarios to arrange, loop whole and the way outs. I am fully aware about the number of people visiting Tirupati  every day in Lacs, also I am definitely and truly against availing and arranging any kind of treatment/facility with 'JUGAD'/BRIBE/ Arrangements for short team goals by paying extra monetary to if any Local/Unorganised groups' but  trip arrangers should be more vigilant, alert about arranging and taking care of the passengers in highest realistic way. P.S: Trip Supervisor M.P. Sharma was a very polite gentle and helping human being but unfortunately he alone can be blammed, mere not at all he should be. Rather its entirely the management sitting in AC halls. Was the tour operator helpful:   Yes strongly within his scope

Knowledge of Tour Guides:   Not upto the mark, as we believe he is not much familiar on overall way-in/exits of the temple

Transportation Quality:  Ok

Overall Arrangement: Very Poor,

Food Quality: Ok when so was it was possible to get some!

I definitely needed an explanation within 15 days time to compensate me in any format they think wise and in any proportion, but post the trip my parents are not keeping well, has taken a huge toll on their health. So waiting for 15 days now as their complain shows Under Investigation bla bla...

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India is the Place I Visit I but I had this fantastic trip, which I did with Himalayan Tours & Trovels.Our Trip Start from Delhi Agra Shimla Manali Chandigarh And Delhi by Innova it was fantastic tour.We have nice trip with Himalayan Mysteries.It was good hospitality.cab are also good with selective Driver like that driver cum guide.And  we Special thanks. Mr.Sanjeev Bhardwaj (CEO) who throughout the tour he kept my personal Touch and good arrangement's.

Regards,

Amit

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I booked IRCTC Tirupati darshan package. Right from the time I booked the tickets in Secunderabad IRCTC  office, I had complete bad experience in the entire tour. Till you buy any package ticket from them they speak very politely, after you buy a package ticket from them, they not even border or respond to you properly. When we booked a ticket from them, there was a mistake in the passenger information of us, so next day we went to IRCTC Secunderabad to get it rectified they were not at all concerned to listen to us, one of the tour co-ordinater  was responding to us 4 th class government employee. So we kept quiet and left the place.

On the day of departure we got a call from the same IRCTC office saying that we will be getting a free water bottle from a store in secunderabad railway platform 1 named " JAIN VIHAR"( blue color board which is located exactly at the centre of the platform 1 of Secunderabad railway station), I had only half an hour for my train to departure to Tirupati I went to jain vihar( the store which was said by IRCTC people that I will be getting free water bottle for my journey), now my real worst experience starts I say a man of age around 24 to 25 at the counter, when I shown him to the free bottle coupons given by IRCTC to collect my water bottle he said me its not here then I roamed entire platform and finally came to know that I will be getting free water bottles in same shop were I went, then wen I asked him why you didn't gave me at first time I enter he started using vulgar language in the mean time I called IRCTC office to complain then they were not even listen to me and asking 101 question, which where and why?, and even they shut my phone.

After my tour I call called all the head office branches of IRCTC in cities like Delhi, Mumbai to launch my complaint none of them were not giving proper response and were trying to escape.

In conclusion I would like to say is don't go to any IRCTC tour and packages its not the place for educators one you book a ticket package from them, if at all any problem happens at tour then if you scram or cry no one in IRCTC tour and package department will come and help you.

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The whole point of taking a tour package to avoid the hassle of doing everything on your own ( finding hotels, attractions, etc) and getting somebody else to do that for you for which you pay a premium. IRCTC tour packages promises just the opposite. We took the Golden triangle tour for 4 people which cost us 70, 000 rs for 2AC chair from Mumbai to Dehli and stay in hotels (supposedly 3 star but there is no way any of these hotels could have been 3-star, hotels with leaking commodes, rusted doors and smelly corridors) and travel to the places of interest.

The tour was contracted out to Maitri tours in Dehli and the tour operator who handed over all reins to his driver. We were in Delhi on Monday when most places was closed for public. So we had fleeting glimpses of all the monuments from the confines of our car.

We were in Agra to visit the Taj Mahal on a Friday when it was infact closed to public. So we had to wait until Saturday morning the day we were supposed to board our train back. The driver was constantly harassing us for money either for RTO charges or toll charges or for recharging his cell phone. It was really traumatic for my parents to deal with the driver. The saddest part was that on the way back we had to board our train at Mathura where the train did not even stop. We had to drive back 6 hours to board the train at Delhi and we were constantly reminded by the driver that he was doing a favor by driving us back to Delhi to board the train. IRCTC is the "railways" and if they do not know the halts that their trains make, then how is the general public supposed to know.

It was badly organized and executed. The unfortunate part is IRCTC is not only unrepentant... they don't care because obviously there's 7 billion in the world. There will always be more suckers. When we came back to their office and complained, Mr. Mohanty who is a poker-faced gentleman listened to us, acknowledged that it was their fault, asked us to submit a written complaint so that he could refund us. WE have done that and six months later we haven't gotten any response. He refuses to take any calls but when we did visit him, he promised to take action in 10 working days. Its been a month now since the last meeting and nothing so far.

One of his many little helpers, Dipti Marke who was absolutely rude said since we had taken the tour we weren't entitled to anything. I told her that wasn't the experience that we were promised. She claims that she has been in the hospitality industry for 3 years and that's how things work. But on my many visits to the office, I notice the girls drinking Tea, checkiing photos on yahoo mail, and giggling unceremoniously which does not constitute gaining experience and it shows. If you want to experience hell or dangerous living filled with constant tension, by all means take a IRCTC tour package.

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