IFB Zephyr SX

We had bought a dish washer more than 10 years back in Cuddalore. It was  running fine and had service support as and when required by IFB.

At one point of time, the machine did not work and IFB service people could not rectify it.

When I moved to Chennai, I brought it to Chennai and IFB service people in Chennai also could not help it. I reached out at their koyembedu showroom also. They also could not get it right. I tried their area office in Chennai, website, Kolkata office to set the machine back in order. All efforts went in vain. There was no effort to help out and problem remained.

Today I got a call from 044 32429235 and they asked me whether they would like to buy a new dishwasher.

When I raised the service problem I had faced, the sales person promptly said that service problem will have to be addressed by service people and he can't help. He had got my number from service and had called me.

Looks like IFB thinks it can sell back to old customers, without solving or bothering about customer issues.

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We had an IFB Zephyr dishwasher which we used regularly. It used to give us some problems, and the service was pathetic. But one night, we put the dishes for cleaning and left the machine to shut off automatically. We woke up to a massive fire in the house, due to electrical short circuit in the machine. The fire nearly killed us. Thanks to some brilliant firefighting, we survived. But we have had massive damages in the entire house, pictures below.

It's my sincere urge to people to not buy an IFB product, the design is faulty, the machine unreliable and service and customer service are pathetic.

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We bought the ifb dishwasher thinking it would look good in a modern kitchen and make our maid redundant. alas, these were pipe dreams to be, and our maid is not only indispensable now, she has also acquired a sarcastic sense of humor, with my wisdom in choosing such fancy gadgets as her prime target. the machine naturally never moved since day one, and all the endeavors of the worthy ifb engineers who shoved their heads in and out of the machine proved futile.

First they told me the water pressure needed to be at least 10 bars, whereas in my case it was a mere 4-5 bars. after I spent a fortune in rectifying my water tank and pipelines, the water pressure has improved dramatically, but lo and behold, the dish washer refuses to budge like an unrepentant sinner. I later discovered after pouring over the brochure that the water pressure was just an excuse - since the lower range of water pressure required is just 0 .5 bars, which means a thin trickle of water should have sufficed.anyways, I raised the height of my watertank and straightened all the bends and kinks in the pipe, but to no avail.

Now I am involved in a shouting match with the engineers and management of ifb on replacement of the machine being in warranty period. but I am informed the warranty is only for components, and not the product, so I wonder what part of the machine they will replace..?

Guys, we have used the ifb washing machine for last 2 decades and will swear by it, even the microwave is pretty good, but when it comes to dish washers - stay away.

it seems ifb is on a very weak wicket as far as dish washers go, and it certainly isn't a worthwhile product. they have also let us down by a very negative approach to our problems, have resorted to passing the buck to each other and generally demonstrated a very unprofessional conduct.

i would strongly recommend my friends to totally overlook the ifb dishwasher and be very careful about after sales service of this brand; especially in non-metros, where Korean brands provide greater reliability, sincerity in service and all round professionalism.

i have given ifb an ultimatum till monday to respond failing which I am taking them to the consumer court - and by god, if I have to spend two lacs to recover my 20 000 bucks, I will gladly do so , just to prove the point. and I promise to spend ten minutes on the net daily to abuse this company in every possible forum that I can find on the planet, and will rest only when I have my retribution.so god help me.

if any ifb guys want to respond, my details are below :-

model no 09-5003907, zephyrix, ticket no 4319900, debit no 21659.dt of installation 07 apr 2010.

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