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IFB Fully Automatic Front Load Elena Aqua Steam Image

MouthShut Score

39%
1.73 

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Rs. 31,490 (Launch price)

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IFB Fully Automatic Front Load Elena Aqua Steam Reviews

IFB Washing Machine - Very very BAD Service
May 26, 2016 08:36 PM 14923 Views

I'm Facing lot of problem with the IFB washing machine. Very very BAD SERVICE. almost 2 months i'm following up with them. escalated to many of their higher officers. no response. all false assurance. Please please do not try to buy IFB products. Please inform all your friends and relatives about the service issues.


I should have checked the review before buying IFB washing machine. I made a biggest mistake. you people please do not make the same mistake what I did.


nagpalvasu96MouthShut Verified Member
India
Poor after sales support
May 20, 2016 11:58 AM 19750 Views

IFB Elena Aqua SX 6 kg is indeed a good choice for washing machine in Fully Automatic Front Load category. Washing of clothes is easy and machine seems of good quality.


But after sales support by IFB is PATHETIC. I got three free machine services but could not avail even one. The technician has NEVER paid a visit even after restringing product for service and constant phone calls.


IFB recommends that service should be done by authorized  technician but the have very poor network of after sales support and services.


The machine vibrates a lot while washing clothes now a days but I didn't get any responce from service team after registering my complaint.


majikNMouthShut Verified Member
Bicholim India
Good Machine. Finger's crossed for Servicing part
May 19, 2016 02:27 PM 19176 Views

Recently bought this machine. Got it at very appealing price range, so I thought of going for it. Also its production is done locally here at my place . So I did some market research and went for this machine.


After all that I just happen to check online regarding its worst servicing. Well this depends on place to place and I believe our place servicing has good team and they respond quickly.


Machine has good feature. Care need to be taken as part seems to be sophisticated and I would suggest people here not to put mix clothes which washing. This might damage drum in long run . Also controller seems to be little soft. Silky touch is required here rather than conventional washing machine which requires rugged hands.


YOUR RATING ON

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Surat India
Ifb is not so digital
May 18, 2016 09:26 PM 28437 Views (via Android App)

I have purchesed it. But when I needed repairing what's going on with my complaint and also their attitude towards the customer is rude and unprofessional.


Every time I have to call either at call centre or at service centre to get an update. I don't think IFB sells its washing machine to customer for showcasing it in their house. Even after paying money I am not getting services.


Anakapalle India
Ifbappliances.com sold refurbished washing m/c?
May 17, 2016 08:44 PM 19133 Views

Being an existing IFB customer, and using IFB washing machine from last 9 years without any issue, when I thought of buying a new one, without much looking out decided to purchase IFB again.


As there was an exchange offer of Rs 9000/- off on Senator Smart Vx, I have decided to purchase it.


Ordered online from IFB website https://ifbappliances.com(paid full amount Rs. 39980/-) on 02-05-2016 with invoice # 3115004438 dated 03-05-2016(sale order: 9444952, challan: 2004376722, PO no: 100062496).


Washing machine received on 04-05-2016, but surprisingly the packing was very dusty outside and packing was bad. As protection would be there, I thought it would be good inside.


When an installation/demo executive(request# 1102340523) came home on 07-05-2016, after opening the washing machine found that there is dent on left side of the body, the body has dust on the body as well and corners were very dirty, found broken bottom plate and also missing the bottom stand bolts.


Washing machine was removed from package and kept in a corner, when I questioned about why the machine was like this, I was told that by demo executive, that he would get the bolts and bottom plate on Monday(09-05-2016) to complete the installation. But not heard from him again.


After further inspection, the serial number on the carton is different from one specified in the invoice. The washing machine does not look like a new one. May be a display piece repacked.


The serial number on the carton is:


8903287023040


(23040150115001422)


whereas the serial number on the invoice says:


8903287023040


(23040150304002391)


I had to send several emails to customerservice@ifbglobal.com and reply@ifbglobal.com explaining all this, I have also sent photos and videos. Only response I got was "we are looking into the matter and we will revert shortly" on May 10th 2016. But they were processing the replacement. Meanwhile contacted several executives, every time to speak to them, I had to call 20-30 times for them to pickup the call.


No one took responsibility to this and called me back. I was expecting an explAnasultantion of the situation, why it happened like this and installation of the machine, which did not happen.


Finally, on 18th May 2016, I got the machine replaced. I would like to thank you every one helped with this. But the broken bottom plate is not replaced, as it is part of pedestal package and pedestal is not replaced.


I think IFB products are good. If they improve the after sale service, it will be good.


sharmaakash2504MouthShut Verified Member
Mumbai India
Dont buy it waste of money
May 16, 2016 05:04 PM 21891 Views (via Android App)

I purchased this IFB maxidry 550 it has Dryer; 5.5 kg capacity,  provides 2 years warranty it has Unique airflow system Stainless steel drum2 Way-top and side air out flow adjustable Single polo micro door switchEasy to iron clothes but just all these features are just sugar coating on top of a product to get customers I used it and the machine makes annoying noise and gets overheated while ironing of clothes waste


Chennai India
IFB Service
May 05, 2016 10:27 PM 14608 Views

I am using IFB front loading washing machine for more than 8+ years. Previous year I replaced drum and motor for 7000/- This year I want to replace with new machine and they offered me 1000/- as exchange price.


My machine cost was 18000/- only


My per annum service agreement cost was 3750/- so think twice before you buy an IFB it is similar to CAR which people say like Elephant either you use it or not you need to feed it.


Prasanth


Chennai


May 2016


Palakol India
Worst Service
May 04, 2016 10:53 PM 14424 Views

It is worst service in rural based towns. No proper service in spite of several complaints through toll free number. Even after 3 months complaint no one has come to see my washing machine. Felt very bad about choosing this IFB Elena Aqua SX 6kgs front loading machine.


Service and support is worst. Look like they are taking utmost care while we are complaining but no action at their ends. Their words and deeds are different.


Pawankalyan433MouthShut Verified Member
Bangalore India
Not working washing machine
May 02, 2016 10:31 AM 13941 Views

I have purchased this washing machine near by my home and it is the waste washing machine it is very bad and it is too cost of washing machine and it is very bad and the customer service is very bad when I call ti this customer service they will talk roughly it is very bad and in this washing machine after 2 months It is not working when I am shown to the service center they said that they will repaire but this will cost of rs 1000 and above it is in the warranty of more7 months and it is very bad washing machine my time and my money is waste and I finally advice to check before buying this type of washing machine.


Bangalore India
Good product let down by pathetic customer service
Apr 30, 2016 10:40 PM 9765 Views

The dryer is a good product for day today use and I have been using it for last 5 years. However, when there is a need for servicing or repair the customer service is horrible. It requires multiple follow ups and takes more than a week to get a proper response.


I have faced issues twice in last 2 years and I have resolved not to buy IFB products in future only because of the pathetic customer service.


sonurawathacxMouthShut Verified Member
Dehradun India
Quality Fails
Apr 27, 2016 04:28 PM 17358 Views (via Android App)

Note: - if you are buying this machine please ask them and learn them how to use I don't now that I face any difficulty while using


Its year a ago I get this machine as gift by someone and I have old one so I don't open it and use it for around few month ago and a month ago my old machine faulty so I open it for use , so I don't now how to use it and work even I can't start the machine.


So I check the machine I see that its zinc under the outer cover of the machine so I called to the customer 2-3 time and after 8 days they come and check it.


So I told about that zinc so they replace that outer portion of drum because its in warrenty period. So my qus rises from where the zinc is coming even I can't uses so I get a fresh piece of that I think they check the machine and some water left then zinc is left.


KARNATAKA (Bengaluru / Bangalore) India
Sailesh
Apr 27, 2016 03:37 PM 21654 Views

IFB service is not yet all good. I large complaint on 25-mar-2016. Almost one month completed IFB team not able attend to resolve the issue and very poor worst response.


I taken AMC also but no one is reacting to the calls and not able to resolve the issues Especially in Bangalore. I suggest not take AMC in Bangalore for any service. It's waste of money. I spoken with Local team and Customer care also but no use. without closing the issue simply closing Issue tickets.


Haripur India
IBF Elena Aqua...
Apr 26, 2016 02:09 AM 17628 Views (via Android App)

It is good to see this .that was very fine.by doing good technique and good methods with it we all can get good result and also very fine things are there u can obtain other different products


And by using in proper way you can get very very good result.hence it is our use which make the things more reliable more safe and morw accurate, all of us must use this product by care and by technique.thats a good product.


Pune India
IFB Washing MAchine Service in Pune is very Poor
Apr 25, 2016 05:15 PM 12862 Views

I raised a complaint number 1102200858 on 19th April 2016.


The service technician visited on 21st April but the machine did not complete even one cycle and it stopped.


THe next day when I called IFB Service Center they said that the complaint is closed as the service technician had visited you.(It does not matter to IFB whether the problem is sorted out or not. I do not understand how they can close the complaint when the problem is not sorted out).


Another complaint was lodged 1102225682 and the same service technician came on 23rd April but the problem remains. Of course, the complaint is closed. Now I am asked to lodge third complaint for the same problem.God knows when my washing machine will start.


Bangalore India
I regret buying the IFB product "TL-SDR 6.5Kg", th
Apr 23, 2016 11:30 PM 18790 Views

I regret buying the IFB product "TL-SDR 6.5Kg", the product is bad & the service is even worst, I bought this washer on feb 6th 2016 & from the 1st week I am facing the issues, the washer stops automatically without even completing the washing process, After wash all cloths will have some kind of dirty patches, I made several calls, sent mails to the costumer care service department,  but no proper  response, I have no reverts on complains. I regret to buy a IFB product, this is the 1st& the last time I have bought the IFB product. I suggest you all not to spend your money & precious time on selecting an IFB product,


tanishqm45MouthShut Verified Member
delhi India
Very Poor quality, Wasted my Money
Apr 23, 2016 05:21 PM 13677 Views

I used IFB Elena Aqua SX 6 kg Front Loading Washing Machine for just 3 weeks .


I chose IFB  Company as it is well known by everyone and is one of the trusted brands and most used brand and has a great reputation all over the world, and my family and friends recommended to buy this Product but unfortunately my experience has not been so good, there were many problems that I faced using this product and would like to tell you some.


This product is very less durable and is easily breakable, I was able to use it for just 3 weeks and It just stopped working after that, It felt like I wasted my money on such famous brand which did not provide durable product. And the customer service is also very poor It took around 1 week to get it fixed, and their staff is also not very friendly.  The product requires constant need of repairing which is also expensive. I had the worst experience with this and I would not recommend this product, there are many other companies that are offering same product at less price and more durable.


ankur1987MouthShut Verified Member
Kota India
IFB Digital Washing Machine - Worst Service
Apr 21, 2016 08:43 PM 27740 Views (via Android App)

IFB Digital Washing Machine is not the good washing machine. I purchased it at a cost of around Rs. 30, 000. I have been using from past 1 year. But I didnt liked the product service at all.


Features of IFB digital washing machine are:


1) Wash Capacity - 5.5 kg


2) Fully Automatic


3) Number of spin basket - 1


4) Wash method - Tumble


5) Basket Material - Stainless Steel


6) No. of wash programmes - 15


7) It has Digital Display also


8) Warranty Period - 2 years


It has various features but poor customer service support. After 6 months, I faced working problem. Therefore, I complaint this to customer care but they just told me to wait. Later after several calls they didnt respond me well. I am really very disappointed with its service support. Then I went to service centre for repairing. They solved my issue but after charging good amount of money. This product was totally waste of money for me.


I would like to rate IFB digital washing machine with only 1 star because of its poor service and support.


ankur1987MouthShut Verified Member
Kota India
IFB Maxidry 550 - Bad Product
Apr 21, 2016 12:39 PM 27490 Views (via Android App)

IFB Maxidry 550 is a poor dryer. I am using it from past 1 year. I didnt find the product value for money. I purchased this product at a price around of Rs. 20, 000. Price is really very costly. And the customer service support is also not good.


Features of IFB Maxidry 550 are:


1) 5.5 kg capacity


2) Electromechanical control


3) Tumble speed 55 RPM


4) Drum - Stainless steel


5) warranty - 4 years


6) Motor rating - 125 watts


7) Heater rating - 1.8 kw


8) weight - 26 kg


Product with specification is fine. But performance of this dryer is not up to the mark. Spending Rs. 20, 000 on this dryer is not the right decision. Its in weight is also very heavy. I didnt like the product. I am unsatisfied with this product. Therefore now, I am thinking of replacing it.


I would like to rate this product with only 1 stars because of its poor durability, poor ease of use and poor style and design and bad customer service support.


nottyrajatMouthShut Verified Member
Bhubaneswar, India India
Performance Pathetic indeed
Apr 19, 2016 01:53 PM 14140 Views (via Android App)

Ifb digital is the most worst washing machine which gives pathetic performance.


Using it for 5 months I am reviewing on this.


Coming to cleaning of clothes using costly detergent also could not help remove away stains when washed in machine. It produce much noise and produce much more noise when I use the dryer for drying clothes.


Design of the machine is only . apart from that nothing.Coming to services if you lodge a complaint in IFB you get late response and services according to me. Thumbs down. Waste of money . I strongly won't recommend.


yepurisrinivasaraMouthShut Verified Member
Guntur India
Ifb washing machine
Apr 19, 2016 12:23 AM 14672 Views (via Mobile)

IFB is an Indian based company that manufactures and markets household appliances like washing machines, microwave ovens, air conditioners, dryers, dishwashers etc. Having got positive feedback from my cousin regarding their front-loading washing machine- Senorita Aqua SX - 6.5 KG, I decided it was time to replace my old Samsung washing machine. I placed an order with Flipkart as there was an exchange offer available during one of their festive sale. It's been almost six months now since I'm using this washing machine but I still regret my decision to buy it.


I've nothing against Flipkart. Delivery was quick and smooth with hardly any issues from their end. However, I'm really annoyed with the services of IFB. There is no doubt that the product is good and has some really cool features but every day after purchasing this has been more of a nightmare.


Firstly, I had to call up their customer care several times to request them to send someone for installation and demo. In spite of repeated requests, the installation person came around 10 days late after the product delivery. Next, finally when the installation and demo guy from IFB arrived at my place, he started trying to convince us into buying products like stabilizer, cover, stand, filter and several other things which would cost us another 3- 5k. After much persuasion, we finally bought the stand which costed us nearly 2k. Anyway, our next headache started when the washing machine started making abnormal noise and started vibrating badly especially during spin. When we contacted their customer care, we were asked to remove the stand as it was unnecessary and not recommended by them. Okay so that means we spent 2k for nothing. Now recently, this washing machine has again started giving us trouble. It has completely stopped working since past two weeks. After raising a ticket and repeated calls to their customer care, IFB finally sent a technician to our place. He told us that the motor belt has broken and needs to be replaced. It's been a week now and we haven't still received any proper feedback from IFB.


We are really frustrated with the after sales support we received from IFB. Our washing machine is still under warranty but it has become completely useless now. Their customer care tells us that they will get it  fixed once the spare parts are available. God only knows when. I'd definitely not recommend this product to anyone but instead I'd suggest to go for a washing machine from some other brand where the sales support is good as well.


I like this product


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