IFB AW6501RB

I bought ifb top load washing machine recently.it is one of the worst machine.within 5months it has so many complaints.everytime they come and insist to buy some parts of machine .it has no capacity to withstand voltage fluctuations.they ask to buy filter, stabil

• 
  • Flag This Review
  • Irrelevant
  • Fake
  • Junk
• Thank You! We appreciate your effort.

Few months ago I purchased automated washing machine from ifb. It has great functions on the top of the washing machine that helps me alot and save my time.Services of the company are also good.

• 
  • Flag This Review
  • Irrelevant
  • Fake
  • Junk
• Thank You! We appreciate your effort.

IFB as a brand makes good products. I have been using IFB Aqua 6.5 Kg Front load washing machine for the past 4.5 years. But my issue is with the after sales service from IFB. Right from the point when their technician comes to install the machine, they try to sell off IFB products, and are very pushy to sell them. The commission system from IFB for their technicians is very irritating.

Pathetic experience:- I also had to call their service center immediately after machine was out of warranty of 4 years, as little noise came once when the drum was spinning. The technician who came just touched the machine and gave estimate of Rs. 4000 for parts and 850 for labour. When I asked for further breakup, he revised the prices for parts to some 3500. I asked him to give the estimate in writing but he refused. He asked me to take extended warranty for Rs. 3800 and pay 600 as visiting charges, but asked to shell out total Rs. 5000, balance being bribe to keep his mouth shut and report that all is well with the machine so that extended warranty can be issued for faulty machine. Then I will have to wait for 45 days and get the machine repaired within extended warranty. This way, with almost the same cost, I can get the machine repaired and get 1 year warranty also, with him making little profit in between. I was shocked and could not trust this dishonest person. I paid Rs. 600 as visiting charges and sent him back. Then I contacted the IFB customer care with the details, and got callback from the company that I will be issued the extended warranty without paying the bribe and 600 paid will also be adjusted. After little reluctance, I agreed.

But when the company sent the guy for warranty renewal, it was the same guy who had asked for bribe the first time. I was shocked to see him again and surprised at the stupidity of the company. He was arrogant and refused to adjust Rs. 600 in the charges. The guy from the company now also changed his tune and said he never'promised' that charges will be adjusted and it is now not possible.

I got angry and let that sales person go without getting the warranty extended.

I was furious at the inefficiency and lying behaviour of both the company officer and service technician.

Pathetic system put in place by the company.

Whats funny is that it has been more than 3 months and washing machine is working perfect without any issue. Touch wood.

• 
  • Flag This Review
  • Irrelevant
  • Fake
  • Junk
• Thank You! We appreciate your effort.

I had IFB previously( mechanical selection switch) and I was very happy with that. I was able to start / stop / drain / spin / hold anything.

The new machine with Automated function is relay troublesome and moreover you can not restart the operation. manual instruction just dose not work. Your relay done know how to restart the machine and land-up in trying different options.

It is a good example of how "Automation automation should not be" by a admirable company

• 
  • Flag This Review
  • Irrelevant
  • Fake
  • Junk
• Thank You! We appreciate your effort.

Their customer service is worst and don't take AMC also, Fake AMC they are giving and no service and no product excange. They are cheat fellows working in company and ask money once the AMC is over

• 
  • Flag This Review
  • Irrelevant
  • Fake
  • Junk
• Thank You! We appreciate your effort.

Fake company with fake commitments. Fake products. Don't purchase there any product. They are looting customers in name of 3rd class brand.

• 
  • Flag This Review
  • Irrelevant
  • Fake
  • Junk
• Thank You! We appreciate your effort.

Have a IFB washing machine, model no. Sanorita Aqua SX 6.5 kg. Now out of warranty. The problem with the machine is that when it's on burning smell is coming n fumes is coming out. I had booked complaint through toll free customer care number. First complaint I booked on 6th Jan, 2020. Since then I had to register 4-5 complaints. On 27th a technician visited n replaced two parts. However the te technician refused to wait till the run is completed after switching on. After the run is over, still the burning smell n fume problem persisted. We tried to contact the service center again but they did not send anyone. Almost one month past, my machine is non functional.

The SERVICE PLAZA of Katjunagar Jadavpur Kolkata is the assigned center and the concerned person Ms. Piyali and her team is so non-cooperative that they are hardly bothered about customer. The pain was aggravated when the customer care executive gave a fake no to escalate the problem. The email complaint also remained unheard. Here I am sharing few images of series of complaints n the state of my washing machine.

NEVER EVER BUY IFB APPLIANCE, AS THE i AFTER SALES SERVICE IS SO SO PATHETIC.

The no. Of Service plaza is 03340623146.

Very very upset with this brand

MRS. BANERJEE

• 
  • Flag This Review
  • Irrelevant
  • Fake
  • Junk
• Thank You! We appreciate your effort.

I have purchased a top loaded washing machine from IFB point Hadapsar pune, I purchased this machine on 23/11/19 and with 15 days IFB machine stopped cutting off the water intake and same day we have raised a complaint with IFB service center .Guy from IFB service center came to check the IFB machine twice at my apartment and replace the front panel of the machine which worked for 1 day and next day same issue started.

IFB Service center guy raised for replacement request with IFB saying machine is faulty and after 20 days with lot of follow up I got a new machine, after the installation on the same issue started again, now they are insisting to add IFB stabilizer for 3500 rupees at my home saying electricity voltage is messing up in my apartment, but when I am asking him to give this in a written mail and ensure me that after putting stabilizer there IFB machine will work fine for which he is not ready, and why this is not communicated before purchasing the IFB machine that stabilizer is mandatory?

Now again IFB retailer raised a new request for the replacement second time and now from last 20 days we are following with IFB point Replacement Manager as he is committing that I will get a new machine within 2 days. Still the issue is not fixed and I have not got new washing machine.

I can say I have made big mistake trusting on IFB.

Kiran Mumbre

• 
  • Flag This Review
  • Irrelevant
  • Fake
  • Junk
• Thank You! We appreciate your effort.

I have parches 3 month ago IFB front load washing machine.

After one week machine very noisy. So inform the service engineer. But he says this the normal sounds.

I have very surprised IFB brand this type of noise. I have so bed experience choose this product.

• 
  • Flag This Review
  • Irrelevant
  • Fake
  • Junk
• Thank You! We appreciate your effort.

I have purchased ifb washing machine and service was worst and their intention is to buy their products and they didnt even explained about the machine and its working process .worst customer service

• 
  • Flag This Review
  • Irrelevant
  • Fake
  • Junk
• Thank You! We appreciate your effort.

Ifb 6.5kg Aqua

Machine body rusted within 6month of usage. No response from IFB.

Very sad to see such big brand selling products without anti rust coating and shock proof. Big brand Cheaters.

• 
  • Flag This Review
  • Irrelevant
  • Fake
  • Junk
• Thank You! We appreciate your effort.

Pathetic washing machine! Washing machine stopped working within an year. Had raised complaint about non functional washing machine. Been one month and no one has come to attend the complaint.

Had to take the number of service center and call them myself. The customer service personal came and was saying the machines are of poor qualities and give problem in an year . Do not buy these as they are of poor quality and customer service is worst!

• 
  • Flag This Review
  • Irrelevant
  • Fake
  • Junk
• Thank You! We appreciate your effort.

Wost costumer service. Not yet come for the demo and for the warranty update. Avadi IFB branch is poor

• 
  • Flag This Review
  • Irrelevant
  • Fake
  • Junk
• Thank You! We appreciate your effort.

I bought this machine on 1st January 2019 .I am very upset from this machine almost every month I have a complaint.company changed its Mother Board 3 times but still it is not working well they said it’s due to FREQUENCY issue but I can’t understand what is Frequency I personally advise not to buy this product .Very bad experience.Now I will go to Consumer Forum for help.

• 
  • Flag This Review
  • Irrelevant
  • Fake
  • Junk
• Thank You! We appreciate your effort.

I. am Struggling for last three month due to heavy noise issue but no solution , multiple technician visit initially they deny to solve but after putting mailthey agree about issue but no solution yet .my keen request never purchase

• 
  • Flag This Review
  • Irrelevant
  • Fake
  • Junk
• Thank You! We appreciate your effort.

I am having top load fully automatic washing machined purchased in Dec 2014.

Now the Spinner/Dryer of the machine is not working.

I have lodged a service complaint and technician visited us and informed that PCB has an issue and need to be replaced.

PCB cost would be Rs. 4500/- and labour charges would be Rs. 500+ tax(approx.).

Now its been more than 10 days but company is unable to provide the required part(PCB) and has stopped responding.

I have been told that this machine can not be repaired because required part can not be made available.

Instead they are asking me to accept exchange offer wherein they will give me Rs. 3000/- for my old machine.

How can a machine be scrapped in just 5 years? WASTE OF MONEY. NEVER BUY ANY IFB PRODUCT

• 
  • Flag This Review
  • Irrelevant
  • Fake
  • Junk
• Thank You! We appreciate your effort.

Worst after sell service, don't purchase, honestly I am suffering very badly the team for after service completely non technical and unprofessional they don't even know how to behave with customers, written so many mail to IFB no result

• 
  • Flag This Review
  • Irrelevant
  • Fake
  • Junk
• Thank You! We appreciate your effort.

Hi , I had registered a complaint (ticket no:-1004335615) of IFB Dryer 550 max on 10 Dec 2019 , today is 20 Dec 2019 and I regularly call in IFB service center but no one had call me and no one had come to my house to resolve it. Very very poor service, please don't buy IFB Products.

• 
  • Flag This Review
  • Irrelevant
  • Fake
  • Junk
• Thank You! We appreciate your effort.

Don't buy ifb products , service center worst ...still in warranty period , Hello, Your Tkt-1004372627is assigned to IFB Service Technician. On completion of Service, we will send the next SMS to get your feedback. Pls respond accordingly

Still know one visted from last 3 dys, major city like bangalore u people providing these type of service

• 
  • Flag This Review
  • Irrelevant
  • Fake
  • Junk
• Thank You! We appreciate your effort.

IFB AMC service is most use less service. Please never go for it. Although brand is good but level of support they are providing is very low(negative rating).

From 3 months they are visiting our place to fix the problem but instead of fixing the problem they increased vulnerability more. Every time they visit support associates are telling there some other problem we will visit tomorrow but they will disappear like anything.

Whenever they gets free time again they will call and come again same story. At last they disassembled completed machine left like that only and disappeared not receiving calls also. Literally we are totally disappointed and frustrated with support. They doesn't know value of customers.

• 
  • Flag This Review
  • Irrelevant
  • Fake
  • Junk
• Thank You! We appreciate your effort.