Mine is an old machine, it was bought when IFB was no 1 in India for front load washing machines. Perhaps because there were no other manufacturer at that time.
I also found lot of IFB users happy with its build quality and my neighbour was using it for more than 10 yrs with no service call! This was in 2005 and things have change a lot now.
I never had any issue with this product and it worked absolutely fine until when I had to call their service guy last year.
Actually it was the electric point issue but I end up paying 350 to the service guy. He also open the machine and cleaned it from inside. It gave me the assurance that the money well spent. :)
Immediately after 3 months I had a water leakage problem. The service engineer came and he replaced the rubber inlet pipe. Charged 800 (labour+ part).
After 6 months again I had the same water leakage problem. This time other rubber pipe leaked, it was the water outlet pipe.
This time new engineer came, they keep rotating service folks:( God knows why. This guy convinced me to go for a AMC as its a old machine and I don't need to go for new one as old machine has Bosch motor and it will last another 10 years.
I went for the AMC but soon had a water leakage problem and also my spin cycle stopped working. Bad news - the Bosch motor short circuited due to leakage. That's fine, I have the AMC so its covered.
That's what I thought but no, its more than 2 months and after several calls to their customer centre and the local service center my machine is still not working.
I got a call last week from their GAO office and was told that the parts of my old machine is not made anymore so they can't fix it.
Then why the hell they issued AMC for my old machine. I asked them to refund the AMC amount but they are not responding.
I never had any issue in last 8 years, once the machine got into the hands of their service engineers things got changed. I really feel they intentionally did something every visit so that I end up calling them.
I am going for a new machine now but will never go for IFB exchange offer. Keep away from this brand.
They will loose all their old customers due to their shoddy after sale service.
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