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Home > Business - Malls - Stores > Stores > Bangalore Stores > HotSpot Store - Bangalore
HotSpot Store - Bangalore
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I bought a nokia handset from spice hotspot on 16th June, 2011 and alongwith handset I also paid for memory card, When I went home, I was checking if the memory card is placed in the handset or not and I could not see it. I checked it in box also but it was not there.
I called on the store number but no one picked. Next day morning I went to shop to inquire memory card. Staff which was present didnt had any manners. Manager was instead shouting on me. Instead of checking stock , he was arguing with me. I want to register a complain against Spice hotspot. Its a worst place. They dont respect customers. Dont buy anything from this store.
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HOTSPOT SERVICE: The worst Store of India( AS Pathetic as anybody can expect)
I also agree that the Hotspot Store is the worst in customer service. I am saying this from my personal experience.
Last Year I brought a handset - Motorola W270, from one of the Hotspot Store located at Patel Nagar(Metro Station), New Delhi. I went to that store because of its location as it was nearby to my residence. but when I checked the handset at my place, there was some problem in the battery cover(means that cover was not closed properly). On the very next day, I visited that store and made the complain about that handset and also asked for the new number which they suppose to provide me under the handset bundeling scheme. They was a worker who was ignored to provide the number and he even didn't listened the problem I was facing. Then he started arguments in a very rude and unpleasent manner. I was very polite with him and tried the best to solve the matter calmly but he litrally started using some harsh words in a very unpleasent urban manner .
And when I screamed on him then the other employees of Hotspot came and sorted out my problem(But they all came only when they saw me loosing my cool.
And after this experience, I will not recommend to go at any of the Hotspot Outlet.
I am from the Customer Service Industry and I know what Customer Service is and the importace of every single customer.
Dont fall in trap of the wicked salesman in the stores. If you do not find your choice dont buy form then.
I would say dot go there at all. Even the mobile sets could be from gray market and may not be reliable.
My spouse went to purchase a set from one of the nearby store. They forced to take some other set. Later the set tured out to be a damaged set. They denied to replace. The money was recovered thru consumer forum.
The salesman attitude is horrible. They dont even know how to talk to customers. Mostly mouzi guys in dirty dressings. Girls/Ladies be aware - they look dirty at you as they sell products.
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