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Home Town, Bangalore Reviews

Would Have given 0 star. HOMETOWN IS FRAUD.
Aug 26, 2020 03:20 PM1943 Views

I visited Hometown Bangalore, Marathalli to get an office chair. I paid the amount in advance in shop and was told that it will reach me in 10 days. Till 20 days they kept telling that we will deliver the chair. I never got any calls from them, it was me who had to keep calling and checking for update. When I try calling customer care and asking to cancel the order, they say that they do not have authority to do that. Store manager is telling I will not give you back the money you can do whatever you can. HOMETOWN IS FRAUD. Dont buy anything from their store!BEAWARE!


Ahmedabad, India India
Horrible Post-Sale Service/Customer Service
Aug 07, 2020 05:54 PM2001 Views

Hello Everyone, Beware of Home Town. They have very bad support services.


This is regarding a very bad experience with Home Town Furniture store. I had purchased a study table less than a year ago from Home Town - Bangalore. A few days ago, suddenly, the drawer of the study table came crashing down. When I looked at it, I found that the wood at the place where screws were fixed had given up. Not sure why it got broke, probably because of sub-standard quality. I logged a service request #1311057 on 28th July, 2020 with them.


On 31st July, an engineer visited my place and tried to repair the drawer but the solution given wasn't working to my satisfaction. Therefore, he told me that he would update the concerned team/department for the replacement of the part.


Upon hearing nothing from hometown, I contacted the customer care on the toll free number on 04th August and found that the engineer had not updated the SR and didn't inform the concerned team. I was told by the customer care that I would get a call within 24 hours. I didn't get that call either!


I called the customer care number today i.e. 07th August and spoke about this. I was informed that the SR had been escalated and that I would get a call from your side before noon. I haven't received any calls until now.


The study table I have purchased is still under warranty and the warranty period is getting over on 12th August. Looks like they don't want to replace anything for free and that's why my issue is still pending since long.


So, in my opinion, you shouldn't buy any furniture from Home Town. You won't get a good post-sale support for sure. Instead, stick to your local carpenter who you know and get things done from him.


Very bad customer service
Dec 22, 2019 04:56 PM2767 Views (via Mobile)

I had bought a chair from this place and it was told it would be delivered within 10 days.at first they told it has got an manufacturing defect and will take another one week to deliver this product .


But to my surprise the product was delivered 4 days later


Then the carpenter told that there is a manufacturing defect


The product would be replaced soon.its already been 2weeks.whemever u call customer care they say in on week it would get replaced .already 1 month is over


The relationship manager at the time of purchase told there would be no problems .DO NOT EVER BUY FROM HOMETOWN .WORST CUSTOMER SERVICE.THEY FOOL YOU


YOUR RATING ON

Home Town - Bangalore
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Horrible Customer Services..
Aug 31, 2019 06:34 PM3206 Views (via Mobile)

HORRIBLE SERVICE....IT IS BETTER TO GET THE FURNITURE DONE BY A CARPENTER...AT HOME TOWN U PAY HUGE AMOUNT ON A PRODUCT THEN WAIT 15 DAYS ...THE PRODUCTS ARRIVES FROM THE GODOWN BECAUSE THEY CAN'T KEEP IT THERE AND THEY GIVE FALSE PROMISE ABOUT A CARPENTER WILL COME TO FIX IN 90 MINUTES


BUT CARPENTER WILL NOT COME AT ALL


FINALLY YOU HAVE TO SEARCH FOR A LOCAL CARPENTER TO GET IT ASSEMBLED


I PURCHASED A DINING TABLE BY PAYING A HUGE AMOUNT ON A JUNK PRODUCTGUYS GOT CHEATED BY THIS COMPANY


GUYS DONT WASTE YOUR MONEY AND TIME ON HOME TOWN PRODUCTS


I GOT CHEATED ...


HIRE A CARPENTER GET HIM THE WOOD AND RAW MATERIALS AND YOU CAN GET IT DONE ON TIME


HOME TOWN SELLS YOU JUNK AT HIGH PRICE AND THEY DON'T HAVE CARPENTER FOR ASSEMBLING THE PRODUCT DELIVERED FROM THEIR GODOWN.


THEY ARE QUALIFIED CHEATERS


KARNATAKA (Bengaluru / Bangalore) India
Big Time Cheaters and Liars
Jul 24, 2019 06:59 AM2726 Views

The Build and Design team Chiranjith, Harsha, Sandeep, Anand etc these are the big time liars and take the customer for granted. Book for interiors with these guys only if you wait for 12 months or more.


Waigaon, Maharashtra, India India
Very worst customer service
May 06, 2019 11:38 AM3051 Views

I have purchased the bathroom Vanity from Maratha-halli Shop. There is water leakage happened inside the wall due to fixing of this. we kept calling this this shop for checking this but no vain. They told the carpenter is on leave for 10 days. Then I raised complaint on there customer care service., After 7 days, no help.


Pathetic service. I am regrating for purchasing the product from hometown.


Terrible Customer Service
Apr 26, 2019 05:41 PM3045 Views (via Mobile)

They haven't delivered my product yet. It's been over a month. Extended the timeline by three weeks, and just notified via text message. No explanation provided. Have been chasing customer care, who doesn't provide any explanation. Terrible company and terrible service.


Dishonest , trained liars at customer desk
Apr 21, 2019 12:32 PM2735 Views

Very Dishonest and poor customer service. We purchased a wardrobe during their exchange offer on 14th April 2019 which they promised to deliver on 17th April, Wednesday and also that they would dismantle our old wardrobe and install the new one the same day. When we called them on Wednesday, the customer service told us it cannot be delivered that day to which my husband replied in that case we would want to cancel our order.


On listening to this, they sent a guy the same day to dismantle our old wardrobe.this guy comes in on Wednesday and leaves saying he cannot dismantle the wardrobe by himself and will go back to Hometown(Marathalli and this is close to our home) and inform them to send more staff. Thursday, my husband drives to Hometown after they were not responding to our follow up calls and they sent a guy alongwith my husband to dismantle the old wardrobe. They spent more than half the day to dismantle the wardrobe, carry the dismantled wardrobe, our diwan and some old curtains as per the exchange offer with the promise that the new wardrobe will be delivered on next day, Friday.


The next day my husband calls them up .As usual no response, again he drives to Hometown for updates since here we were sitting with no wardrobe and all our clothes and stuff lying around the house because these liars had told us everything will be taken care of within the same day on Wednesday.


By around 2 on Friday the new wardrobe arrives and they say the installation will be done the same day.Nobody turned up on Friday, nobody answered our constant calls. On Saturday, my husband drives back to hometown only to be told that the installation will be done by 6 pm on Saturday. No sign of the installation guys on Saturday as well.And when my husband called up the chronic liar(the same guy who promised in person that the installation will be done at 6pm)at the customer service desk in the Hometown showroom, he tried to act cute about it asking oh nobody turned up as yet? Basically they just lied to make us wait till 6 pm .


Its Sunday now and still no sign or any callback from them. We are waiting here with no wardrobe. They took full payment from us giving false promises and now we have no option but to wait it out.In short, we wasted 5 days over this dishonest bunch of well trained liars.


I would urge everyone to please never buy anything from Hometown.I wish we had never made this mistake.


Donot Buy Any Product from HomeTown -Bangalore
Apr 19, 2019 02:25 PM3336 Views

Please Don't Buy Any product from Praxis Home Retail Limited, Marathali, Bangalore.


even product is under warranty, they are not ready to either replace or repair.


Guys, please think 100 times before buying any product.unprofessional employees are there and behaves very bad.


Customer care also not responding properly.


Worst after service and customer care
Apr 14, 2019 06:33 PM2752 Views

Worst service after buying. Brought 3 door wardrobe and dressing table for exchange of old wardrobe. Even after 5 days and calls to store, they did not pick up the old one. Once we send email to customer care, they picked up next day. Don't buy from this store as store mAnasultanger give false promise and does not do any work. If have any issues, call customer care and not to this store. Even after one week( 4 days after delivery) assembly is still not done. 5 times assembly person has been changed after asking location. Do not buy from HomeTown it is not the same as one year before. I brought computer table and shoe rack and did not had issues one year back. Now worst customer service and after service. Go for @Home or some other good store.


China Products
Apr 07, 2019 10:29 AM2314 Views (via Mobile)

Most of the 5 star reviews are fake, Products are expensive & not worth to the cost also almost all products are China Products & no assured quality, Very bad experience & unethical professionals, be aware that they have not displayed any warning sign that if any damage done accidentally you have pay for the full product, manager first tells that the vendor is local vendor then he tells that the product is imported from China, & also they have kept all the glass goods in space where they can easily fall down & these people claim full amount to be paid if accidentally children’s do some thing, no customer damages the product intentionally these peoples are also ready to lose the customer by fighting & these people simply act as if they care for the customer, if some small glass is broken then you have to buy full product, this is ridiculous, we have decided that I & also my friends & relatives will never ever buy any item from this place


Dont buy from home town
Feb 11, 2019 04:34 PM2107 Views (via Mobile)

I purchased few plates from the hometown website. One of the plate was broken. I sent then an email as soon as i opened the package. They promised to refund and they are saying the refund is processed but i never got the money back. They started sending rude replies when I asked questions about the refund. When customer centricity is the prime focus of all brands in the market I don't think this website is anywhere near them. I think i lost my money even though it was just Rs 400 and some change its my hard earned money. Dont buy from this brand u may have to face the consequences which wont be pleasant.


Never suggest anyone to but from Hometown
Jan 16, 2019 04:58 PM2012 Views (via Mobile)

Worst experience. Bought side storage cabinet from hometown on 1st january.i was been told it will be delivered by 10th January.however in the bill it was mentioned 11th january.on 10th I called customer care for getting status. The person spoke very rudely "Your delivery date is for 11th .Is today 11th? It will be delivered in time." then on 11 th i got a call it is rescheduled for 13th then again on 13 th i got a call it is reschedule for 16th.Now today is 16th and again it was getting reschedule to 17th. But after much followup and escalation i was been told it will be delivered tomorrow.i told that this is how they are treating there customer and will return the product.the person on another side told to check with store person.i asked store no and he cut the call.


Pathetic experience with the customer care
Sep 06, 2018 09:50 AM1913 Views

I ordered a queen size bed and a wardrobe on 5.08.2018 but still prduct have not rechad whenever we call custmer care they say they could not get in touch with their team. we dont recommend it anyone. we so disappointed with the hometown. It is horrible experience


BIG NO! TO THIS MARATHALLAI STORE - HOME TOWN
Aug 23, 2018 01:37 PM1840 Views

Had a terrible experience with hometown marathallai. The staffs very incompetent and in efficient. 5 people make 1 bill for 2 hours . Dont you ever buy any big furniture from this store. They do not punch your orders correctly in their system, . They bill some product you havenot asked for and emphasis you asked for that. They ask you to make the payment in advance but donot deliver the product on time. On the day of delivery will call you and say it will be delayed for few more. They order from some centralized warehouse which comes to their bangalore warehouse at a snail's pace. Quality is ok - ok types. There are better shops in bangalore who give better quality, better prices and immediate delivery.


Overall very very disappointing experience.


Delivery and assemble
Aug 13, 2018 12:58 PM1753 Views

I bought a dining table. There is a slight scratch on the dining table which is manageable. Delivery of the product happened on time and assemble happened as promised. Carpenter Harinder Sharma, who assembled the dining set is prompt, courteous and efficient. He kept following up with us until we were there in town for fixing


HOMETOWN DELIVERY
Jul 07, 2018 10:42 AM2004 Views (via Mobile)

The worst kind of service. They dont care about customers or their problems. They are arrogant and rude.


Buy a Hometown product and regret it.


They took nearly a month to deliver one chair. We have made a million calls to beg them to deliver the product at home. The funny thing is that we can't even cancel the order, because they have a no refund policy! Great!


They are a bunch of swindlers. Please don't feel with them.


Product not delivered even after 1 month
Jul 02, 2018 07:57 PM1900 Views

I had purchased Lotus office chair worth Rs 8990 from Home town and got a wrong shipment and its more than 1 month that I have been hearing all lies from the team that it is getting shipped and no delivery till date and no refund, Pls never buy anything from hometown .


Bangalore, India India
Bad after purchase installation
May 11, 2018 06:26 PM1960 Views (via Mobile)

Bought two beds in JP Nagara central, home Town. after paying got delivered after 15days 24hrs delay from promised day.we think delivered means installation however no installation still after four days. though customer care promised in 48 hrs . horrible experience


Please don't buy from home town
Dec 28, 2017 05:28 PM3393 Views

Don't ever buy any product from home town. They are looting people in day light.


I bought a MOZART QUEEN BED WITH HALF HYD STORAGE from marathalli store order number 2004125656 on 3-12-2017. I was told by 13th DEC the product will be ready for use. But when the installation guy came to install the bed he found that the product is damaged and on the same day he raised a complaint( 12th dec). The drama started after that. After two days one guy from hometown came to validate the product if it was actual damaged or not. He told within 5 days the product will be replaced.From that day onward every 5th day I am getting call from home town asking for 5 more days.


If you value your money, don't go to this store. Till now my issue is not yet resolved.


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