Hitachi RZ660AUK6KXSTS Refrigerator

This is the fifth time in the last five months of my purchase that the Hitachi refrigerator (rt350endpbk) has broken down precisely for the Same reason. If these guys do not have the expertise of fixing a problem in their own product even after trying it earlier for four times then how can I ever trust them with any of their products.

A cheaper product and lesser known company has much better performance and service respectively. Request the company people to please take this out of my house immediately and refund me my money. Believe you me that this is the last Hitachi product I will ever buy no matter wherever I am in the world.

And this is what I am gonna advice to my peers friends and contacts as well.

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Terrible service by hitachi we brought this fridge for 70000 twice than the cost of samsung and lg ...it has been just a year and lower part stopped cooling we complained at the hitachi service center the sent some inexperienced technicians the dint even know what was the problem.

Then they said that the sensors are not working they will have to order it from Gujarat. Even after 10 days they dint reply. They get the sensors after 10 days and then the said the sensors are okay. There is some problem in other part and will take more 4 to5 days. We are without a fridge for 15 days. Why does hitachi sell its fridges in India if it can not maintain after sales service. I advise everyone not to buy any hitachi product.

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From the time we saw this product we have been inspired to buy it.

the 3 door model displays clever use of space. performs very quietly and feels power efficient. the bottom freezer is a good feature, makes everyday use more convenient. all 3 doors have an alarm which beeps when it's open too long. good feature to have with kids at home. love the ice making unit, great for a party. and the compact design fit perfectly into a small space.

the shelves are easy to clean and they look stylishly 'japanese'. the overall glossy finish and design are exceptional compared to any other brand I have seen in the market.

would have liked a pop of colour though, it comes only in a matte chrome finish.

since it's a japanese make, a bit apprehensive about after sales service. it's still new so we won't perhaps need to see that soon.

availability of hitachi products is tough though. we had to make an effort to find the right store. chroma is the only authorized dealers in india, and even they don't stock all the models.

great buy overall!

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Its one of the best product of Hitachi. Its a triple door Fridge which has a deep freezer at the bottom. Capacity given to each compartment is substantial. It has less power consumption as compared to other brands in the market. It holds a 4 star rating out of 5 in power consumption.

It has its own ice-maker which makes ice at a time with 1 litre of water. The water tank is situated in the first compartment and the you get ice cubes collected at the bottom compartment that is the deep freezer. You are also provided with an ice collecting spoon which can help you in collecting lots of ice cubes at a time. So here when you have a party at your place you can serve cold drinks which are really icy cold.

This feature is also present in many other refrigerators of various brands but such features eat up a lot of space which becomes a disadvantages to its storing capacity.

It keeps your food healthy and fresh. It comes with nano titanium filter which traps bacteria and keeps food fresh and nutritious all the time. Also you have adjustable temperature. The deep freezer can set its temperature to -1 degree Celsius so it becomes ideal for storage of sea food.

Some Specifications:

Capacity: 438 L

Defrosting Types: Frost Free

Materials used for shelves: Tempered Glass

Cooling Type: High moisture radiation cooling

Temperature control mode: Electronic

Colors available: White, Silver

Warranty Period: 1 year

Available in 3 models

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I purchased a 3 Door 366 Litres R-S31NVND Refrigerator in Nov'2006 for Rs. 37000. Within 12 months the refrigerator stopped working on after repeated complaints to Hitachi Service Division, it was picked up from my residence.

I was told that the Compressor has failed & needs to be replaced by obtaining a new replacement from Japan for which I need to pay, which I agreed to & it was done. However the Refrigerator stopped working again within few months & so it has been for the last 5 years. Hitachi Service Engineers come & repair the refrigerator charging major amounts since it is now out of warranty but it stops working within few months. The last repair was done in Oct'2011 & within 30 days the Refrigerator again stopped working. So over the last 6 years this Hitachi Refrigerator hasn't been in a functional state for more than 1 year.

Buyers beware of this Brand for its poor product quality & even worse Customer Service which is disgraceful

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We bought an expensive 3 door refrigerator from Hitachi 5 years back. in 5 years it has broken down 6 times and each time we have had to haggle on an average between 2 - 3 months to set it right. And this year they took over 3 months to fix it, charged us 6000 and to top it all it broke down again in 2 weeks. They have no regret or any concern for customers. Never buy any appliance of Hitachi.

This brand is not worth existing.

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We bought an expensive 3 door refrigerator from Hitachi 5 years back. in 5 years it has broken down 6 times and each time we have had to haggle on an average between 2 - 3 months to set it right. And this year they took over 3 months to fix it, charged us 6000 and to top it all it broke down again in 2 weeks. They have no regret or any concern for customers.

NEVER buy any appliance of Hitachi. This brand is not worth existing.

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Purchased 3 door fridge 2 seasons back for INR 48 k and now every year have to spend over INR 6 k for its maintenance. Surely a cheap Chinese product being pushed into Indian markets under the brand-Hitachi.

Be cautious in dealing with this product and company. No service back up, takes minimum 10 days for someone to respond and no senior management is ready to come on line for help.

"beware and be cautious: Do not buy the poor quality products" under brand Hitachi.

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The product is not value for money.It stops ice making if the temp exceeds 40 degree celsius.There is no regard to customer service, no one cares even after numerous telephone calls, e-mails, complaint to the dealer and even complaint to the concerned Regional-Manager, the problem exists from over one month and the refrigerator is under warranty period purchased only in sept 2011.This definitely was not expected from a Japanese company.

After 20 days of last complaint, a telephone is received from Gurgaon service centre that product does not twist ice if temp is above 40 degrees and stops cooling if temp exceeds 47 degrees so there is no defect as such.The product is a failure for north India and not telling these features at the time of selling is mis-selling.

Dissatisfied and not recommended rather do not spend to buy headache from this product.

vinodkumarnagar@yahoo.com

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We have been using hitachi refri for the past 2 years. Ours is stainless steel outside so very easy to clean and inside is glass shelves .we have enough space to keep stuffs. Only the price is expensive . Overall its worth it. Design is awesome

Stainless steel easy to clean

Very big vegetable compartment

Glass shelfs easy to clean and strong

Great room for frozen items in the freezer

Not only its eco friendly it is user friendly too

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Giving trouble free service for last two years; i am running it at 20% cooling in summers (high day temp 47c) the ice maker working as efficiently as it was in winters at same thermostat setting. Noise level is almost inaudible. Paint work and internal linings are well made and nice.

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I am writing this review to educate all the other customers who are planning to buy a Hitachi product and any home appliance from any of the two branches of Griha Vaibhav to think twice or to totally give up their plans of buying a Hitachi product or any home appliance from Griha Vaibhav as these people believe only in conning the customer and they do not care for customers, do not value customer’s money time and resources. They would be more than happy if someone buys a product and never goes back to them with any queries.

As of today I have ended up making 50 calls (In Duration) to Hitachi and Griha Vaibhav, visited Griha Vaibhav once and I have sent them a legal notice to compensate for all the time wasted, agony and the interest on my cash that was paid for the product.

On 9th March 2012, which is supposed to be my Son’s second birthday we decided to buy a new refrigerator as a gift to my mother on behalf of my son, I made a biggest mistake on that day by buying a Hitachi R-S31SVND 366 Lts from Griha Vaibhav. Refrigerator was delivered on the same day and for my surprise the representatives of Griha Vaibhav when they unpacked the refrigerator there was a big dent on the left back hand side of the refrigerator, at first the delivery guys were not ready to believe that it was dent until I sat on the floor and pointed at the damaged part that is when they agreed that it was damaged. I called up the showroom and informed them about the damage and requested them for a replacement or a refund, but sales person representing Hitachi mentioned to me that they did not have that fridge in stock and he would get it repaired.

A complaint was raised by the same person on Saturday and none turned up at my address till I made a call to Sunil who handed over the phone to Mr Jayaprakash after I threatened that I will be suing them if someone doesn't turn up on that same day and inspect the refrigerator, at last we had two service representatives at my door step they inspected the refrigerator and suggested that it cannot be repaired and it has to be replaced.

Ever since that day I have spoken to Prabhakar Reddy the marketing manager, Dipankar the branch manager and Suresh at Hitachi Home & Life Solutions (India) Ltd and Satish the owner and manager Griha Vaibhav, Jayanagr who have been promising a replacement or a refund for the last 11 days and nothing has happened till date.

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Hitachi does not seem to have done their home work for India.

Bought their High End ‘Big French’  refrigerator/fridge just over 2 year ago.

The water dispenser ran into a problem right in the beginning and required more than one visit to rectify. This finally got fixed only 10 months after the purchase.

Now the compressor seems to have played up/ Gas was required to be filled.Their promise of 48 hours TAT stretches to 72 hours – but what is 12 hours, right?(Well then, do not make false promises)

Well all would/ could be forgiven if it only worked after that!

The cooling has packed up again! In just 5 days!(used one exclamation for each day it survived.)

This time they were quick to reach my home.  Same day itself(Thank you)

Solution? The fridge needs to be taken away.wow! So what did they do the first time around? Of course they charged me.(ps: there are no discounts on charging ‘esteemed Customers’.however, there could be discounts on servicing STANDARDS being provided.)

I am now scared of their transportation capabilities. If they cannot fix a refrigerator which is their Core business worldwide, how can you hold them responsible for their Transportation capabilities?  What will I do if it is scratched? I have this funny and uneasy feeling  of a ‘Sir, thoda hi scratches hain.ethna to hoga na.ethna bada fridge hai na!’ reply(Translated to English: “Sir, only a few starches.this is bound to happen.after all this is a big fridge.”) and  'Sir, those 2 bumps/depressions on the body were already there when we took it.'

I am waiting to see how a Japanese company proudly handles their  ‘top end’ customers. I have seen an inglorious past, I am holding my breadth as I get ready for an uncertain future.

Just thought I should mention - I have always used a stabiliser  to protect the fridge from power fluctuations.

By the way, on both occasions the engineers enquired very enthusiastically if I wanted to go for an AMC. I asked them if they felt their product was superior to the ‘lowly Korean companies like LG’. They shut up when my wife enquired if this is going to be an annual feature and told them that we used and are still using, both LG and Samsung,  for years and not once did we have any such problem.

The joke in the house is'This is an expensive cupboard.'. and to put it up for sale on Ebay in the Furniture section. While Hitachi may take treat its product and Indian Customers as a joke, it does cause us a lot of hurt. I am not getting into the wastage of a lot of food and the problems being faced due to a lack of a fridge in our home.

What seems to be coming out rather clearly is that this Japanese company does not seem to have done its homework for India.

It is time Hitachi got its act in order!

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LIKE THE PRODUCT BUT SCARED TO BUY A HITACHI PRODUCT AFTER READING YOUR REVIEWS WILL FIRST CHK WITH 3-4 DEALERS ABOUT THE SERVICE AND THEN DECIDE CHKED AT 2 BIG DEALERS VIJAY SALES AND CROMA BOTH GAVE A VERY GOOD REVIEW HENCE DECIDED TO GO FOR IT NOW WILL DOUBLE CHK OP WAS CONCERNED ABOUT SERVICE FROM BEGINING AS WAS TOLD IT IS A FULLY IMPORTED PIECE AND NOT MADE IN INDIA SO I THOUGHT AS MUCH ON THE SERVICE

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Hitachi brand name & the ecofriendly label convinced me to buy this refrigerator, despite its being more expensive in that class. But contrary to my expectations, the refrigerator stopped working just 1 year later as though it had a terminator gene incorporated in its design. But the real nightmare started when I contacted them for service. They promptly registered my complaint, gave me a 48 hour deadline which they have not followed, gave me some phone nos. which play the company ad jingle and get cut off by their owners. So, in effect they do not care once you have bought their product.

So CONSUMERS BEWARE. DO NOT BUY HITACHI PRODUCTS EXCEPT AT YOUR OWN RISK. Japanese six sigma does not apply to Hitachi India. It is "Sick Sigma" instead.

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I bought this model for Rs.40, 500 on 16th July 2010 in Chennai. On 1st July 2011, it suddenly stopped working. Service centre promises to send someone on 2nd July at 10am, then 2pm, then 4pm, then 6pm and then 7pm. No one comes. The manager of the service centre, Mr. Ranjit, who made these promises stops attending the phone at 7pm!

The call centre, located in Gujarat, tells me that someone will come on Sunday! When I say that I do not believe it, they say it will happen. On Sunday, predictably, nobody comes and the call centre says it is a festival in Gujarat! I tell them that I am in Chennai and ask why promise something which you cannot deliver, to which there is no response.

Now, I wait to see what happens on Monday. Be careful about buying Hitachi. A famous Japanese company with poor service in India.

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I have zeroed down to buy Hitachi 26SVND after a lot of research to buy the best brand, of course. Hitachi 3 doors can shed 30-40k out of your pockets but bargain around in shops to get best deals.

Its a shame that Indian consumers are not exposed to some facts by the same company in different geographies. Have a look at https://hitachi.ae/products/consumer/featureshighlight/refrigerators.html to understand features like Nano Titanium, super moisture veg compartment etc and how the technology helps consumers. If we are paying for this, we ought to know what build into it.

The current consumption of 26SVND is 1.03-1.06A(against 5 star rating refrigetor of 0.9-1.0A) but is a saver anyways. Normal operations require opening of refrigerator for vegetables for breakfast, lunch n dinner which is in the 2nd drawer and you dont need to open upper bigger compartment-hence loss of energy is less. General storage in upper compartment which is biggest part of the fridge, if you think, needs access for not more than 4-6 times a day for storing and removing food.

Chiller, well depends on your food habbits but again, minimum usage.

Practical n logical design - what u need to access the most is at the reach of your hand, you dont need to bend down to pull out food(except for chiller).

For a family of 3-5 people, 26SVND seems sufficient to me. After all, as a good conversationalist, I told my wife that space in refrigerator can never be enough for women. Limit your temptations with available space and budget - your choices will be simpler.

Also note, 3 door refrigerators do NOT have any star ratings.

This is true value for money.

If Hitachi can read this review, I want to tell them that this fridge can be pulled up between 26SVND and 31SVND - not only will this increase the height but also the capacity and make it more smarter & obvious choice for consumers.

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I have zeroed down to buy Hitachi 26SVND after a lot of research to buy the best brand, of course. Hitachi 3 doors can shed 30-40k out of your pockets but bargain around in shops to get best deals.

Its a shame that Indian consumers are not exposed to some facts by the same company in different geographies. Have a look at https://hitachi.ae/products/consumer/featureshighlight/refrigerators.html to understand features like Nano Titanium, super moisture veg compartment etc and how the technology helps consumers. If we are paying for this, we ought to know what build into it.

The current consumption of 26SVND is 1.03-1.06A (against 5 star rating refrigetor of 0.9-1.0A) but is a saver anyways. Normal operations require opening of refrigerator for vegetables for breakfast, lunch n dinner which is in the 2nd drawer and you dont need to open upper bigger compartment-hence loss of energy is less. General storage in upper compartment which is biggest part of the fridge, if you think, needs access for not more than 4-6 times a day for storing and removing food.

Chiller, well depends on your food habits but again, minimum usage.

Practical n logical design - what u need to access the most is at the reach of your hand, you dont need to bend down to pull out food (except for chiller).

For a family of 3-5 people, 26SVND seems sufficient to me. After all, as a good conversationalist, I told my wife that space in refrigerator can never be enough for women. Limit your temptations with available space and budget - your choices will be simpler.

Also note, 3 door refrigerators do NOT have any star ratings.

This is true value for money.

If Hitachi can read this review, I want to tell them that this fridge can be pulled up between 26SVND and 31SVND - not only will this increase the height but also the capacity and make it more smarter & obvious choice for consumers.

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I was using a Whirlpool 260ltr Deluxe for last 8yrs, planned to replace since it was making lot of noise & it’s not a Frost-free one(need to clean it every month).

After a bit of research on net, I zeroed in a Hitachi 3 door refrigerator (since I already own products of Hitachi - trust them). But the price was a problem, 310lts of fridge will cost you 33K, where as other brands will cost around 20-25k.

So I was about to order 3 door whirlpool proton I heard/read only negative comments about it. Tough decision, but as they says "everything happens for good", I was going through Hitachi website I stumbled upon their new 2 door refrigerator which has just launched.

The Spec:

Model  : R-T310END

Type  : 2 Door, frost-free

Capacity : 289 Ltrs (200 + 89)

Start Rating : 5 (389units per year)

Dimension : 600(w), 1680(h), 695(d)

Weight : 54Kg

Color : Silver & Black

Price : 24, 500/-

Now when I started looking out for a dealer in pune to purchase this model, it was a nightmare, as no one has this model(croma, vijay sales, mahavir etc...).

So as a last resort I went to Maharashtra Electronic Corporation in Camp, the sales guy said he will check with "main" dealer, if its available in Mumbai, he can take the order and deliver it in 4-5 days. I paid 500/- as advance and after 4days he called back saying that the model is in, please pay and will be delivered.

The fridge looks stunning in black color(first time from Hitachi?) with its long grey color handles, and like any other Hitachi products it been imported from Taiwan, and it doesn't make noise at all(old whirlpool was nothing less than a train!).

Its been a week now, I encounter no problem with this fridge, nice looking, calm & quite and it does its work efficiently.

I will recommend this fridge any one with a family size of 4(2 adult + 2 kids).

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This is one awesome piece of equipment. Really love the outer size to inner space ratio. Beautifully designed. I started my search wanting to buy a real good fridge. Did a lot of research and finally settled on this specific model R-S31SVND.

If you time your purchase right, you could end up getting a good deal (appprox 35K). This is ground up a Japanese design, completely engineered with the latest technology. Our support staff in India, are so pathetic and their knowledge and sense of perfection in the quality of the job they do is bad. Nice product. But incapable idiotic clumsy service and support. You have to fight to get anything done and they have no professionalism.

This product is really not worthy of the people who sell it. I am really in love with this product - but I hate the people who service it. A product like this is designed not to require service every day (use a stabilizer) that is if attended to properly. So got to take your chances and you may end up having a fridge that may not need service at all - you'd hope. Yes it is expensive - but you get what you pay for.

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