Why I captioned my review so harsh on Haier. I purchased this refrigerator . some parts got broken over the period of time. but no replacement parts available despite contacting all channels of company. I reproduce the copy of my chat with for readers benefit:
Me: My request for replacement of damaged parts of refrigerator HRF-665ITA2 is pending
Me: My mob no. 987
Me: Last time we had a chat on the matter about two weeks back.NO action taken so far
Me: Please read the model number as HRF-663 ITA2
Dr. Fido: Please allow me some time so that I can provide you details.
Me: It was about the replacement of broken trays and side channels an which support the fruit and veg trays in the refrigerator. The local service centre has provided us new trays but they are not able to provide us channels without which even the trays purchased by us are useless(Refrigerator is out of warranty).Issue pending since months
Dr. Fido: Request has been cancele_45d as you did not want to aishwaryasingh23.
Dr. Fido: Are we connected? Me: You service centre is telling you a lie
Me: aishwaryasingh23ment was never ever any issue
Dr. Fido: In that case please contact to our Branch Service MAnasultanger.
Me: where and how to reach him
Dr. Fido: If you allow me then I can provide you his contact details.
Me: If you are advising me to visit local service centre I would request you to consider alternate to that.we have visited your service centre a number of times
Dr. Fido: Please contact our Branch Service MAnasultanger, he will surely help you in this regard.
Me: I fail to understand how such unprofessional people are still there with haier(Bathinda Service centre people). we have been told lies hundred times by them
Dr. Fido: I am not saying visit any service center, I am giving you our senior's contact number.
Me: ok
Dr. Fido: Deepak Dhiman- 9815911438(Branch Service MAnasultanger)
Dr. Fido: Please contact with Mr. Dhiman he will surely help you.
Me: Thanks for sharing.can I Have an official email of our chat along with service request number
Dr. Fido: Sure sir,
Me: my email id is @.com
Dr. Fido: customercare@haierindia.com, please E-mail us with detailed concern you will get revert within 24 hrs.
Dr. Fido: Is there anything else I can assist you with?
Dr. Fido: May I know are you online?
Me: Thanks. In the meanwhile I contacted Mr Dhiman . await response
Dr. Fido: Sir as I can check on my system that any complaint is not registered with us.
Me: please check against mob no 98
Dr. Fido: your last compliant was registered in 2016.
Me: lodged by my brother
Dr. Fido: Okay Please stay online.
Dr. Fido: Sir, by this number your last complaint was registered in 26/06/2018,
Me: Even the previous complaints which appear to have been attended are in fact not attended.Your service centre would ask for OTP before visit and then would clear the complaint in your system without attending it
Dr. Fido: Don't need to worry sir, I can register your new complaint if you want.
Me: We learnt about this only during online chat with Haier support who informed us that our complaints have been attended then they informed us the modus operandi
Me: please lodge the complaint again
Dr. Fido: Your last complaint was cancelled because of you didn't received technician's call.
Me: No. we refused to share OTP without attending the call
Me: Call was received by us but as usual we awere asked to share OTP
Me: we asked to attend the service request first
Dr. Fido: This time also don't need to share code, without any visit at your place.
Dr. Fido: Exactly!
Dr. Fido: I would like to request you for now please do not contact with Mr. Dhiman,
Dr. Fido: I am going to register new complaint and let it be done.
Me: We have been made to consider that buying haier product was our mistake. not because of product quality but because of the local support team.
Dr. Fido: I understand, I apologize for the inconvenience caused to you due to Haier product.
Me: Not exactly.not due to product but due to poor attitude of local support team
Me: Product is excellent
Dr. Fido: No problem sir I am going to raise a complaint for you.
Dr. Fido: May I know the exact problem that you are facing with the Haier product?
Me: damaged parts not made available
Dr. Fido: May I know what part is damage?
Me: Support channels of the trays
Dr. Fido: Do you want raise complaint for your brother's number or yourself?
Me: We live together.you may take the complaint on my behalf or on My brother's behalf
Dr. Fido: Sure sir, please ask to your brother if he receive any call please response .
Me: sure .he will
Dr. Fido: Please stay online.
Dr. Fido: Your complaint has been registered. Your complaint number is CG20180717105875.
Dr. Fido: Our Technician will visit within 24/72 hours. They will call you before they visit.
Now here goes the latest status of complaint on haier portal:
(it was never addressed till date)
Service Request Status
No.CG20180717105875
07/17/2018 14:28:03
Status information
Completed
08/08/2018 19:13:27
Waiting For Satisfaction Code
08/07/2018 20:47:56
In Process
08/03/2018 16:03:49
In Process
08/03/2018 16:01:54
Generated
08/03/2018 15:59:58
Cancel
07/31/2018 18:51:02
Generated
07/31/2018 18:33:32
Cancel
07/31/2018 17:36:10
Generated
07/31/2018 17:23:29
Cancel
07/30/2018 14:40:07
In Process
07/28/2018 16:47:30
In Process
07/28/2018 16:47:24
Cancel
07/27/2018 14:43:49
Generated
07/27/2018 14:33:27
Cancel
07/24/2018 10:44:32
In Process
07/22/2018 16:23:33
In Process
07/22/2018 16:23:27
Generated
07/22/2018 16:16:35
Cancel
07/18/2018 16:54:15
In Process
07/17/2018 14:57:06
In Process
07/17/2018 14:57:02
Generated
07/17/2018 14:28:13
Generated
07/17/2018 14:28:03
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