There is no section for furniture reviews, so I am using this....
I bought the following from Godrej & Boyce Mfg.Co.Ltd, Jayanagar, Bangalore.
Arista Queen Bed/Cot – 1
Junior Bunk Bed/Cot with Accessories – 1
Reuss Dining Table -1
Lavina Dining Chairs – 4
Shoe Cabinet – 1
Cynthia Coffee Table - 1
Flora Corner
It was about Rs.50,000/- purchase and they didn’t give any discount but promised quality product.
The shoe cabinet is due since 20 days and all the time I am getting ‘on the way’ reply. And what about the other items I already received?
Each and every item has at least one complaint. Queen cot’s one pipe a little up and the bunk cot came with a dent. The dining table’s design part became plain in some area, two chairs came with cracks, then scratches, coffee table not sitting properly etc etc….Not even a single item with zero complaint!!
I made a complaint with the showroom. They said somebody will attend next day (since it being Saturday, somebody will call me on Monday). I got a call from ‘somebody’ about 6 Pm and said he can come only by 5.30! So, I asked him to come between 5 and 7 next day, and he replied ‘No Sir’ and disconnected!!! Can you believe it? He didn’t give me any chance to ask why he is unable to come (coz, for me, 5.30 falls between 5 and 7) nor at what time should I wait for him or even his name…
But I waited for him between 5 and 8 PM next day. Nobody even bothered to give me a call. So, next day I personally went to the showroom and told them what has happened. They promised me that they will send somebody that day itself. But nothing happed till evening. So, I called them again and the reply was somebody will call me next morning, again they fooled me.
Then I checked the Telephone Directory. Could not believe, so checked the web site, it was true, THERE IS NO CUSTOMER CARE. But if you want you can mail to webmaster, most probably a web technology person managing the Godrej website!!!
I never expected such a thing from a well reputed company. ( I had some problems with my Philips home theatre, 6 months ago and I saw what Customer Care is all about, it is to be noted that even a book shop like Sapna Book House cares for their customers, and they did reply to my doubts)…..
I just could not believe it. Since I was moving to a new apartment, I needed some more furniture, this time I took the right decision, NO GODREJ…. (Went to Stylespa, reasonable price and prompt service…..no complaints, so far). I WILL NEVER RECOMMEND A GODREJ PRODUCT else be prepared to go to Consumer Court, like me.
Jayaram
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- Thank You! We appreciate your effort.