Glen GL2011

Use glen 2011 and fell the joy of cooking range.and if you belongs from assam .compare its rates to other cities.its rates is very low in assam as compare to delhi and chennai.contact your dealer .and for best service donot contact local serviece providers .contact glen official persons.i m using each and every product of glen in my kitchen.its design and rates are very attractive.offers are also suitable.2011 cooking range is far better than other cooking ranges.again I want to say that use all product as their capabilities.so that they also serve u as their capabilities.

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I bought this cooking range and it is so good. I love this product and we can bake and can grill .Its accessories are easy to clean.

It give a good look to my kitchen.Specially if u r using modular kitchen.Its perfect match.Its cost is little bit high .Even though its worth it.

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The glen gl2011 is not a good product. This product is expensive but the quality of the product is not good. Style and designing of the cooktop is good. But the flames of the cooktop or burner is not good.

The durability of the product is also not good so I will not recommend this product to anyone.

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The toughened glass on Glen Cooking range, burst with a loud sound all of a sudden.This happened on the 3th month of usage and it was not being used when this happened. Its clear that the parts used in Glen are substandard. Tried to get in touch with the customer care, but there was no response.

I suggest not to get trapped by the Glen's website details. It definitely lacks quality. Try better brands.

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I like the product a new innovative design for my kitchen and service is also very good.

Glen 2011 SS TR is a nice model. Large Capacity Oven. International Height and good burners, easy to clean also.

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I am extremely happy with my glen cooking range as for the first time my wife complimented me on my choice for anything. We are very happy to use this cooking range and in the past 5 yrs I havent faced any problem, and the technician comes regularly after 4 months and does all the cleaning.

A good product to buy.

I also have bought a glen Chimney and when I replaced the chimney as we are shifting I have chosen another Glen product.

Sameer

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I HAVE GIVEN ALL THE CORRESPONDENCE AS THAT WOULD MAKE THE BEST REVIEW & PEOPLE THINKING OF BUYING GLEN WOULD BE WARY

TO DATE THE COMPANY IS IN COMPLETE DENIAL. I WILL BE SENDING YOU A

VIDEO LINK SOON SO YOU CAN SEE FOR YOURSELF THE PATHETIC CONDITION OF

THE RANGE. IN FACT THE SHOP SELLING GLEN HAS SWITCHED OVER TO SOME

OTHER BRAND! THE OWNER ASSURED ME THAT "THIS ONE WAS  ITALIAN, ASSEMMBLED HERE

& WAS BETTER THAN GLEN"!

A. CHATTERJEE

Glen India

Ltd

I 34 DLF Ind

Area Ph I

Faridabad Haryana

121003

Dear Sir

Consumer Complaint Cooking Range CR450*

This is in

continuation of my earlier letter(dated 28 Nov 2006) in which I had

pointed out the difficulties we had experienced with the range shortly

after purchase. Details of the technician’s visits in Jan 2004/ Nov

2004/ May 2006 were also given. I have not received any written acknowledgement

regarding my complaints. The service technician did visit on 12 Dec

06 and did some perfunctory repairs. I gave him my written report saying

the repairs had not been done satisfactorily.

Mrs Aruna Chatterjee

highlighted the deficiencies in the quality of materials, performance,

customer service standards in her emails in April 2007. Your response

was merely to reiterate that the equipment is out of warranty!

Currently,

the old problems continue:

The

burner gas flow is poor and the ignition system is inoperative on three

burners

The

burner guard rings are corroded and require replacement

The

glass cover needs to be renewed

I would like

to emphasise that most of the problems are owing to poor design, use

of substandard materials of construction and hence these are inherent

deficiencies in the equipment sold by you. Our complaints were well

within the warranty period – you had perhaps deliberately and willfully

decided to ignore the complaints made during the warranty period in

order to avoid replacements.

Please treat

this as a formal customer complaint about deficiencies in design, performance

and materials of construction, including safety hazards. I would welcome

a quick resolution of the problems and look forward to a letter from

your Office. If this does not result in satisfactory performance of

the cooking range, I shall be obliged to seek alternative remedial courses

of action.

I would like to draw your kind attention to the pending complaint

• the current status is given in the attachment dated 10 May 07. The

earlier letter dated 28 Nov 06 in which the warranty period complaints

were highlighted is also appended for your reference.

Pl do not hesitate to contact me if you need further details.

avijit chatterjee

hide details 16 May

toGlen Service

cc

amod pravakar ,

kapoor sunil ,

aruna chatterjee

date

16 May 2007 20:20

subject

Re: Service/Mfg Deficiencies: Pending Complaint

mailed-by

gmail.com Dear Mr Kumar

I have highlighted the current problems in my letters dated 10 May

07 and the earlier letter of 28 Nov 06, including the earlier

complaints raised during the warranty period.

I would request your attention to resolve the matter - the problems have been highlighted in my letter of 10 May 07.

I fail to understand how your technician could comment'product is

working perfectly' when I clearly wrote on the service report that the

job has not been completed  satisfactorily. This position is only to

delay satisfactory repair of the defective range, continuing since the

warranty period.

On 5/16/07, Glen Service wrote:

Dear Sir,

We had received the feedback from our service centre in Kolkatta that

They have checked carefully & product is working perfectly.

If still you are facing any problem Pls let us know the Exact type of nature

Of complaint  .we will send our technician to rectify the problem.

Assuring you to our best possible service all the time.

Thanks & Regards

Mahesh Kumar

-Original Message-

From: avijit chatterjee [mailto:

avigenmail@gmail.com]

Sent: Thursday, May 10, 2007 6:28 PM

To: Glen Service

Cc: Glen India; aruna chatterjee

Subject: Service/Mfg Deficiencies: Pending Complaint

Dear Sir

I would like to draw your kind attention to the pending complaint

• the current status is given in the attachment dated 10 May 07. The

earlier letter dated 28 Nov 06 in which the warranty period complaints

were highlighted is also appended for your reference.

Pl do not hesitate to contact me if you need further details.

-

NOTHING HAS BEEN DONE SO FAR, AND BY THELOOKS OF IT NOTHING WILL WE HAVE LOST A LOT OF MONEY

A. CHATTERJEE, 15 MAYFAIR ROAD, BALLYGUNGE, CALCUTTA 700019, WB

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