Gilma Gas Stove

I had gone through my worst experience as a customer when I contacted Gilma service team to repair a 3-burner gas stove. I even talked to the so-called-manager at the service center thinking that he could help me. It is interesting to see that no-one takies any responsibility in the Service center. I followed up with them for many weeks without any result. Finally, I called a local stove service personell and get it repaired.

I would strongly discourage you to opt for any Gilma products.

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My  Gilma 4 burner gas stove which I bought 5 months before is in very bad shape as two of the knobs are broken already and can  use only two burners.Iam trynig to call for their service from past 4 days.but I cannot reach them as they either are engaged or do not pick their phone.

I suggest one and all not to buy any of their products.they are not worth it.I would like to convey this msg directly to gilma officials but I cannot contact them either.so in case any one having intention to buy gilma.think again.

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Thank you for saving my only wife! Had I not seen this, I would have landed in trouble buying gilma. I was attracted to the name and style of gilma. Now I understand that it is nothng more than a time bomb. I have short listed Gilma and was planning to purchase it tomorrow. Now I have to search again and the search is worth.

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Nero @ Burner & Nero 3 Burner - these 2 gas stoves I purchased of Gilma make.

Just not possible to clean them. I used Faber and Sparker/Spakry of Gilma before. they were very easy to clean and maintain.

But Nero 2 & Nero 3 are terrible.

And then I realized the fact that the service is just as poor. no one wants to agree or listen to the problem. They do not want to accept the design defect.

I do not mind losing money and replacing these by a much cheaper product of Gilma but the company does not want to do anything to do with it.

terrible.

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We have purchased Gilma "NERO 4" Dec 2010 . The Ignition works for 1 week and stopped working since 8th Ja 2011. We have reported the problem to service center and given a complaint number. After so many follow-up the person never bother to send the technician to repair or replace the stove.

We have called Manager on 97400 34 282 and service no 080 266 95 466. We have reported the problem to PHD marketing co. the person selling Gilma in Bangalore. They are also not bothered to attend our problem. Plz do not purchase Gilma product in Bangalore.

Vivek

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Dear Buyers of GILMA Built in HOBs

Sub:- GILMA Valido model Hob will burn your wife & entire house &

Worst behavior by GILMA CUSTOMER CARE CENTER Vijayanagar, Bangalore

I own a GILMA valido hob purchased vide tax invoice No 143 on 5-12-2006 from M/S Navkar Marketing( Gilma Showroom), 241, 7 th cross BSK III Stage Opposite to Kamakya Theatre Bangalore 560085. After using for three years, during the third week of AUGUST we started feeling of gas smell below the granite slab, after one week of leakage of gas we called LPG( Indane) people to check the tube and cylinder. The gas man who checked has informed and showed that “nozzle of the gilma stove with a check nut was loose because of which gas was leaking*” After he tightened the check nut there was no leakage of gas found.

After three days I, e on 26-8-2010 morning at 7.30, my wife connected new cylinder and placed old cylinder back which took ten minutes and put on the stove knob( auto ignition) suddenly two closed wooden cupboard below the granite came out by opening it self with a blast and she found paper spread on the ground and coconut fiber burning with fire. The heat flame came out burnt my wife’s leg, arms, face and hairs. She could recollect the problem of the hob and immediately put off the regulator to avoid further accident.

Cause for the blast:- The check nut which was tightened got loosened again as my wife lifts the hob to an 25 degrees for cleaning. The representative from GILMA care center Mr Ravi(Mobile NO 9902542558) attended the call in the evening who confirmed the problem with the stove’s check nut and tightened it, after attending, he called & informed the care center at Vijayanagar on phone NO 9980163080. Mr Lokesh who was incharge at care center instructed Mr Ravi to COLLECT Rs 150/- for attending with out any botheration of accident happened.

When the proprietor/ Manager THANDAVESHWAR -Mobile No - 09611237343 who declared himself as representative of GILMA Company expressed his inability to attend the complaint on the incident / accident on the following ground,

a) that we did not report the matter of gas leakage first to them

b) that as the LPG gas man touched their stove they are not responsible for further.

Mr THANDAVESHWAR, Manager GILMA Customer Care Center Vijayanagar(Mobile No – 09611237343) answer my questions

i) Should a customer suspect your hob as defective if any in gas leakage?

ii) In spite of an major fire accident avoided in my house due to your defective hob what was the necessity of collecting Rs 150/- as visiting charge?( with out issuing bill)

iii) Inspite of informing about the defect in your gas stove did you turn up my residence to study the case?

iv) By telling that gas man touched your product can you think that your product is OK & skip from your responsibilities?

v) Do you think customers will keep quite with out spreading the incidents to other fresh buyers / customers?

vi) Do you think I will not take the matter to consumer court for not attending the case in spite of accident and for cheating?

vii) Do you think I will not take up the matter with Home ministry and Fire Service and Emergency Services Department to ban your product?

Mr THANDAVESHWAR, I have already discouraged two buyers of GILMA stoves, I have taken photos which I’m forwarding to all my friends, relatives, collegues and to every one. I feel such a Company and such a manager should not exist in this country who so not bother about the lives of the people.

From N.C Manjunath Vibhu, 93412 52001

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