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Home > Mobile and Internet > Internet Service Providers > Ficus Telecom
Ficus Telecom
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Customer Care: +91-44-61556666
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Ficus broadband in Chennai has been such a terrible experience. Not one given to write negative reviews, one is compelled to do so just so that future potential subscribers steer clear.
More than 15 days a month their wifi is down. Their customer care numbers are never answered. The billing section calls only to tell you to pay and within two days rest assured you will get a 100 calls.
But to register your complaint you can never get through to them and if by some divine providence you do, they will insist on speaking in Tamil. We have been here for a short period so does not make sense to switch. For new users the only piece of advice is NOT go anywhere close to FICUS!
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I was using it for over 5 yrs and it was nice before. Currently when ever there is a down time I have to personally call and inform them. They never have found it using any monitoring system. And never get a ETA on when it will get over. Got more then 2 major outage every month.
Hence terminated the account
We have been having this connection for the last few months. The service has been pathetic with the internet being slow or no connectivity quite often almost every next day. Seriously looking for a different broadband service provider.
YOUR RATING ON
Fantastic; I adore their service. Good, keep it up. They genuinely assisted me in making the appropriate decision and clarified all of my questions. I've just activated my connection and am happy.
VERY EXCELLENT AND IT IS VERY WORTH FOR GIVEN MONEY AND THE INTERNET SPEED ARE VERY GOOD. I GOT 80mbps DURING THE PEAK HOURS. THIS IS VERY USEFUL AND ALL CAN USE
I received a connection before two years, and the service was excellent. I appreciate Dinesh and the Ficus team for offering a free router.
I'm happy with the performance and the deal I got from the company. Speaking with the service team helped me get exactly what I was looking for.! 5/5 to the servicing team
Would really recommend to my friends and family!
I have been using it since Ficus started it’s service. Continuous improvements both in terms of network and customer service. Consistent high speed connectivity; responsible and responsive customer Service. Like every other service provider, they face challenges during monsoon, when storms cause tree fall. However their field team quickly rushes into action to clear things up on ground. This is a genuine review and I was not approached by Ficus to write this.
Ficuss is the most worst broadband connection I have come across, total waste of money and time, consumer services never respond, especially srinisha speaks so rudely, I will recommend everyone not to go for this network
Absolutely bad servicing done every single time with fraudulence and also zero connectivity!
The service center doesn’t call back properly and the connection goes off for minimum of 2 weeks with barely 2 hours of connectivity. The service center also is extremely unreliable and don’t follow through with anything at all!!!
The worst service provider in Chennai.
Absolutely the worst customer care service.
Pls don't opt for this connection in Chennai.
Horrible experience ever. Don't even think of taking up this connection.
The sales team is a scam.
How come they are still running, it's a big joke.
Pls if anyone has this connection, pls dis connect asap.
This network access supplier is not solid its administrations are extremely baffling I dislike this web access supplier.
Ficus Telecom is not worth for cash web access supplier its administrations for web are exceptionally poor I utilized this telecom for web utilizing yet its system go is bad dependably demonstrates poor system at whatever point I do downloading and transferring which takes particularly time and in some cases I confronted conectivity issue its not catched the flag from the tower which is bad thing about this web access supplier.
This telecom benefit designs are high for light utilizing at home and giving awful system to getting to web some of the time I getting baffled from its administrations and this telecom client mind does not support to their clients with respect to any confronting issues general this is bad decision for utilizing web.
I use ficus telecom fibernet for more than one year after cancelling airtel after almost 15 Years with them because they provide only 8 mbps maximum speed at that time. I signed up for 100 mbps plan and the speed I got was above 80 mbps most of the day. Recently they upgraded me with higher speed andso far no issues with them except during Vardha. Their customer service is awesome and get it solved within same day.
Awesome and reliable service provider.
I taken the connection last 6months, they support very much, also service and speed very Good, sometime little bit I having speed issue, that time I noticed I downloaded multiply files. Kindly look it this issue, other wise service very very good.
Connection Reliability also very good. Some times Customer care dep not reachable, I surprisingly they called me for general call. If I raised the compliant they taken 5 to 6 hours to close the compliant.
I taken elite plan 100mbs 150 gb 1089. price also very low.
Recently I contacted Ficus telecom to install a fiber internet connection to my home. Right from the word'GO', it was a non serious company. My message with the customer support didn't get answered for 1 day. They then came two days later and collected payment and promised to install a line by the next day. This is the normal standard with other providers and I agreed. The next day they didn't report for work till the evening and couldn't complete the work. They just installed a receiver on my terrace and left. The next day, they arrived late and took a cable from within our society to the outside. Then they left saying that all that was left was to connect it to their main line. Till evening they didn't do any thing. On persistent inquiry, it was revealed that they didn't have any line at all along P.H.road, Hence they made a false promise. I was forced to report it to the police. Finally after lodging a FIR, they agreed to return my check. Although their work was not at all done, they had the audacity to encash my check in an undeserved manner. This is totally immoral. The police inspector himself said that this was immoral behaviour. Nobody knows how many more people they are going to deceive. Stay away from them. My complaint number is 71/2017 with the Nungambakkam police station.
You can experience a worst customer service at ficus telecom. They don't respect your mail/ telephonic complaints. Each day you have to call them and remind them about your problem. They don't even respect you. I just used it for a month and terminated the service.
NOTE: NO REFUND OF MONEY.
This internet service provider is not reliable its services are very disappointing I am not like this internet service provider.
Ficus Telecom is not worth for money internet service provider its services for internet are very poor I used this telecom for internet using but its network range is not good always shows poor network whenever I do downloading and uploading which takes very much time and sometimes I faced conectivity problem its not catched the signal from the tower which is not good thing about this internet service provider.
This telecom service plans are very high for light using at home and providing very bad network for accessing internet sometimes I getting frustrated from its services and this telecom customer care does not support to their customers regarding any facing problems overall this is not good choice for using internet.
Thank you.
Today I am sharing my bad experience with this brodband company which promises me 1mbps speed continue with unlimited downloading .i take connection in october and pay 3500 for installation and 6 month advance they promise and say we care our customer and solve all issue and provide you good speed .till the end of 1st month I get good speed .but then I get not good speed and it is 100 to 300kbps speed which is very slow .i complain them about reducing speed they say there is technical issue and you get 1mbps speed after 2week. but 3 month past speed is still slow , I make many complain but they say same reason .i very frustrate with slow speed and cut my connection .really so bad service of them.
Dear All,
I would request you to all don't take broadband connection from FICUS because it's fraud company. They will give 1 month connection with good speed and after that they will disconnect the line with any different type of reasons. I have paid for 6 months but money is totally waste becoz of no connection and no response from them. They called me and said will return your many but no response from them about connection even money also.
So please don't take connection from FICUS.
Worst support, I have been with from their start. From day one they dont pick up call when there is connectivity issues. Customer support is scared to face the clients, maybe they dont know how to solve the issue. This happens always. I am seriously looking to change. Its frustrating when the call goes into IVR and no reply for hours. When they were close to my house, I used to call them from outside their door and can see non of them busy yet they dont pick up any calls. Then I hid my phone and asked, "Why dont u pick calls?"they said they are on call but it was ringin, then I showed see I m calling and there is no other call yet u guys arent picking up. They are scared or dont know their job
Showing: 1 - 20 Reviews on Ficus Telecom
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