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ExpressIT Courier Reviews

Kolkata India
Worst courier ever! It's a nightmare!
Dec 22, 2012 09:10 AM 3388 Views

I bought something very valuable from Amazon.com. I don't know why but Amazon decided to ship it via i-parcel rather than the good old USPS. I live near Kolkata. And the parcel was shipped on 27th November, 2012.  I was able to track it on i-parcel.com until 9th December, 2012. It said on the i-parcel site that they have delivered it to ExpressIT and they will handle my parcel from now on. i-parcel doesn't have any customer service in Kolkata and ExpressIT is supposed to be my local courier. WTF?


I was given the same tracking number to track on ExpressIT's site. And it's been 13 days since then, still the tracking number is not working. And I've tried all the land-line numbers that were given on their site (Mumbai, Delhi, Pune, Kolkata) and what a surprise! None of those numbers work! Also in the bottom of the page I see 2006 copyright as if the site has never been updated since 2006. What the f#ck is going on? There were 8000 bucks of goods in that parcel. I can't afford to lose it! Please help me! I'm so worried that I can't even concentrate on my work. :(


If anyone had a similar experience, please leave a comment down below and mention if you finally got your parcel.Also, it'd be nice if I got some working numbers for this absolute s#!t of a company.


Never existing company
Dec 15, 2012 10:47 AM 3410 Views

The worst courier services ever seen . I guess the company does not exist. This is for those people who would like to do business with express it.


The numbers on website are all invalid, it seems coz of nonpayment of bills the numbers have been disconnected. This itself proves the existence of express it.


Lastly my parcel is lost now.


Imaginative way to delay shipping
Dec 11, 2012 08:21 AM 3863 Views

Words fail me if I try to compose my review about expressit. They have the most imaginative ways to delay shipments. For a company whose business is logistics, they cannot handle the simplest stuff. I have had the bad luck of my parcels (from Amazon Global Shipping) get routed to ExpressIT.


Per the latest information I managed to obtain, 3 pairs of kids shoes are sitting at Mumbai awaiting customs clearance....for the last 4 weeks. And the best part is that ExpressIt claims it is still unaware of this. The customer service is far better at a RTO or at a corrupt govt center than at ExpressIT


As someone said, there usual stock response is- "We will ship it on Tuesday". It does not matter, which day of the week you call in and request a status update, the same "we will ship it on Tuesday" response is provided, even though they do not have any idea of the shipment status( whether it has been cleared by customs or not". I had an earlier parcel which took 2 months to process and finally reach my family member.


After the parcel was delivered, ....here is the amazing part... they sent me an email saying that  their clearing agent will get the customs clearance and they will ship it by  Tuesday.


LOL...How pathetic...it makes you laugh. Avoid this courier service. Spread the word...avoid this courier company.


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Is this a courier company?
Sep 12, 2012 02:53 PM 4309 Views

We had placed one order on a website for a tablet pc.(140812) And after 15 days of placing the order the item was shipped (010912) unfortunately or fortunately through this esteemed courier express it.  I am afraid there may be really big problem with this courier.


a) The item reached (at least their website shows so) my town on 040912. But even after 8 days(12.sep.12) they could not deliver the product.


b) The website lists central customer care. the website is quite fast. When I call them each time they promise they will deliver it in next 24/48 hours but they could not.


c) Today I asked the customer service the address of city office where I stay. They told me LG 22, Bansi Trade centre. Surprisingly when I went to that place last Saturday (I got the address from internet search) the shop banner was reading something else. Then I asked the neighboring shop which also houses a courier. They told me they are 'NOT' aware of this firm. 'Hame pata nahi hain.'


d) I am afraid some thing is problematic with this firm at least in the city where I stay. Other may comment about their location whether they are receiving or not.


e)Today  I called them again and as usual they promised by Friday they will deliver the packet. But I have my doubts. update in the evening ~ 8PM : Wow!


In this connection Just now I spoke to the local number of the 'express it' courier which was not working for the last 10 days.It seems the courier office was also shifted to new place which their central office is NOT aware.  After speaking to the local courier office the concerned person told me that the packet will be hopefully delivered by tomorrow. My hopes had increased now. It is surprising that their central mumbai office is not aware of this shifting business). let us see what happens.


Btw, it is after my persuasion that the local in-charge was telling his delivery boy ' Deepak kal delivery kar de yaar -  karoge na' . My god this is what we call professionalism. That too with a name tag "express it'.


Bangkok, Thailand India
Very Bad
Sep 04, 2012 05:23 PM 4143 Views

I about receive cheque book in this courier bank dispatched in Chennai as on 25-08-2012 but till now I did not get any response fron this courier I have checked in website its showing intransit, my airway bill no. 5057914422, I ahve called customer care no.+91-22-39539500 they are telling today or tommorow and Bangalore office cotact number in their web site is 080-22115115 from every day 10 times am calling they are not answering and number busy. This very bad courier how bank they are beliving this courier!


delhi India
Going to be insolvent
Aug 26, 2012 05:58 AM 4219 Views

I wish to give Express IT courier a minus rating on their performance. This his absolutely a bad Courier.This company is going to insolvent very soon.


They are not the right people to be associated in future.


bangalore India
Very poor courier service
Aug 09, 2012 01:39 PM 3362 Views

I was supposed to receive bank cheque book, but they did not even bother to call, just put message in their site saying 'door locked'. Unable to reach their customer service number provided, always engaged.


Don't understand why banks engage these type of courier companies.


Johns


Bangalore India
Cannot reach anyone in Customer Care
Apr 10, 2012 11:22 AM 2911 Views

I was supposed to get my insurance policy and on checking found out that the policy was returned to ICICI with the comment that "Consignee Shifted". No one picks up Bangalore phones and the corporate office receptionist  insists that I have to contact Bangalore Office and refuses to transfer the call for any complaint.


Going by past reviews, this seems to be a systematic problem. ICICI in their wisdom have chosen this service but I would not recommend them if you have the choice.


Hyderabad India
Worst service
Feb 01, 2012 12:37 PM 2864 Views

My PAN card reached hyd a week back. But they did not deliver the card yet. I mailed customer care no response. Called the customer care number. They told me they will make arrangement for delivery but no delivery yet.


This is worst exp I every had. I suggest NSDL to use Indian Postal which is better than expressit. At least they deliver the things though there may be delays sometimes.


Unable to contact them for my delivery card
Dec 17, 2011 02:34 PM 3328 Views

Very bad service I can see Express IT- doesn't even have a phone that you can call, 5 nos I called- all are not reachable. icici said I should call them, I have airway bill no. but cannot contact any number, customer service has only ONE no. of mumbai, no other city.


Unable to understand why icici bank will use such a pathetic courier, cheap service. avoid it. let them vanish. better to pay extra use DHL etc.


Navi Mumbai India
Expressit- the con artist
Oct 04, 2011 12:04 PM 4493 Views

Canara Bank has chosen this courier company to deliver its netbanking username password and its beyond me why it has done so.


Apparently they don't seem to believe in door delivery and merely send an SMS saying that they had come to the address and found the door locked and that they had left a message at our door. In my case, tracking the airway bill number on the online system shows that the delivery person had come twice on the same day(an hour or so apart) and found the door locked at both times.


However, there was someone at home at all times on the date mentioned in the tracking system(and the following days as well) and we never received any note regarding the delivery. Also, there is no entry made for the delivery person in the entry log book at the entrance gate of our building. So I am pretty sure that there was no attempt made to deliver the document.


I called up the call center and I was told to send the complaint as an email. I got an automated response to my email saying that the issue would be addressed within 24 hours, but nothing further after that.


I don't understand why Canara Bank has awarded the contract to such an inefficient company. Why not use our regular postal service, which must be a lot cheaper that this? Whatever they are paying is way to expensive just to track that the delivery has not been made.


Expressit, why do you take on work that you don't seem to be able to handle?


Pune India
Very Very Pathetic Service
Sep 20, 2011 12:57 PM 3120 Views

I received an SMS around 6 in the evening mentioning to contact a number. I checked the expressit couriers site and saw a comment that my house was locked at 2 pm. My wife was all day at home and hence decided to verify their claim. Checked with the security of the building and they confirmed no courier person from that company has entered our premises that day. Tried calling the call center and the number provided and eventually got through the Mumbai center. They gave a Pune number to call. It was non existent. Again got another number from them and the same result. Searched the net and got couple of numbers and one of them had someone at other end. When told he asked which area and said he wud sent the person. Neither did he ask for my mobile number, AWB number or anything. Not sure how and what they are going to deliver. I believe this is a courier from Canara Bank to deliver the net banking user id. A very pathetic service. DO NOT EVER commit a mistake by choosing this courier.


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