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23%
1.58 

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Connection Reliability:

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Customer Care: +91-40-44788888

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Excell Broadband Reviews

Connection issue
Jun 04, 2024 10:50 PM287 Views

Kakinada branch Excell service is most worst. They never provide service att all in time .I had given a complaint on june 1st and today is june 4th till now my issue is noe solved. They do not provide service at all.


My 560 rupees freely donate to excel broad band bi
Feb 10, 2024 05:51 PM384 Views (via Mobile)

I done bill payment but not provided internet my 560 rupees freely donate to excel broad band bill team enjoy with my money


Stay away
Feb 05, 2024 09:41 PM369 Views (via Mobile)

I was completely scammed! Received call promoting & promising higher internet speed, offering same pay plan I'd been on. Ended up with bill costing me 3X the amount I'd been paying!!


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Irresponsible in action and words
Dec 06, 2023 03:18 PM543 Views (via Mobile)

Always has an internet issue with in Kakinada. Very few technicians are appointed.Never complete the work in time and solve the issues. Least bothered to the queries made.. To complete the work it takes nearly one or two days.. This happens very often. Very unhappy..


Worst service centre in vijayawada
Jul 14, 2023 05:26 PM561 Views (via Mobile)

They don't take customers complaints seriously. They try to spend 2-5 days to resolve the issue. If we mention about our problem instead of trying to resolve the issue they will put the blame on some other App. Some times customer service centre doesn't even bother to pick our phone calls also or even when they pick the call we need to call n number of times to get our company resolve.


WORST INTERNET PROVIDER
Dec 30, 2022 08:37 PM752 Views (via Mobile)

WOULD HAVE GIVEN ZERO, BUT HAD NO OPTION.


THEY CHEAT YOU BY SELLING THE AREAS TO LOCAL PROVIDER, WHO PROVIDE PATHETIC SERVICE.THE CUSTOMER SERVICE IS WORST. I HAD TO BUY SEPERATE DATA MANY TIMES AND USE HOTSPOT FOR MY WORK, THEY ALWAYS SAY FIBRES ARE BROKEN ATLEAST TWICE A MONTH, SWITCHES NOT WORKING ETCHIGHLY SUGGEST NOT TO TAKE.


Worst broadband
Nov 17, 2022 12:25 PM727 Views (via Mobile)

I doesn't seen such a worst broadband ever in my life. Every month i getting issue for 6 to 7 days. Staff doesn't care customer i complainted more then 60 times from last saturday until now no one came to see whats the problem . Dont take this network plz avoid this


Not good. Waste thing.
Aug 22, 2022 02:56 PM913 Views (via Mobile)

It is not good for domestic. They are not taking care. With in 2 months I have raise 20 times complaint as data connection error. Query also closing in auto without confirmation. It is waste of money.


Pathetic, hopeless . Time for INTROSPECTION.
Jul 24, 2022 01:45 PM937 Views (via Mobile)

Dear sir,


Greetings for the day.


This has reference to my request for a new broad band connection in Tadepalli which was raised a week back ie last Sunday. To my utter surprise it is still not resolved and that too for a new connection you can imagine the plight of issues relating to any complaint.


I have called atleast 10 times till date and am getting the same response as I got 7 days earlier. Getting into the details :


Your technician visited my place and said that my router is working fine and guided me how to get a adapter including place , quality and price . The very next day when I procured the adapter , I was told that the router is not working and that I had to take excel company router . I could not understand how come some device working fine on day one is not working on day 2.


Since I have some exigent meetings i asked the team to get excell company router and get me a connection. Infact i have called the team including customer support for about 4 times in last 2 days and as usual getting the age old response .


As a final step , i am addressing this note . Pls do let me know escalation channels .


Time to INTROSPECT.


THANK YOU.


DINESH KUMAR,


9848460046


Worst service provider
Apr 23, 2022 01:38 PM1090 Views (via Mobile)

Worst service and worst signal at bhimavaram worst response for service to consumers even 10 complaints no one response


Unreliable network with worst support team
Jan 07, 2022 07:45 PM1474 Views (via Mobile)

We are having a connection issue, so we called them. First time they received our complaint politely and took care of the issue. Next day also the same issue, they came and sorted the problem & told its the problem with their main connection box. The very next day we had same problem, so called them again this time, the customer service person takes up the call and puts us on hold and never takes care of the problem, we kept on calling them for every two hours. They didn’t respond on our problem. Unreliable network and unprofessional customer support!


Noo very bad ,waste as a human not to take..
Dec 24, 2021 08:48 AM1528 Views (via Mobile)

Their service is really very bad..from the first month I have been facing this problem..they don’t care about customer complaints..they don’t pick up calls...and they are very bad at services..


Really waste to keep this broadband


Please please please ?? not take connection please please ??


Waste of service
Dec 08, 2021 12:23 PM1539 Views (via Mobile)

Number one waste service in Andhrapradesh. Iam complainted so many times but no one respond about that.


Excell Genuine Feedback after a lot of Reserach
Jun 28, 2021 12:24 PM2384 Views

Hi guys.Please don't go with excell broadband as I used it for my work from home in the covid times, very worst network and even I can't give -ratings also and the customer support team in solving the queries is even more painful to the customer as they did't have any answer towards and no intention to close the problem. It's very worst and senior teams not even focus on rural and urban areas too, as paying a lot we must suffer.If you think wise u can go for other choice.if you are over confident you can ignore it


Complaint for Excell Broadband
May 12, 2021 11:30 AM2791 Views (via Mobile)

I'm not getting network from early morning.when I'm trying to contact with customer care no one are lifting the calls.I contacted with one of the tech from excell broadband but that person is telling to contact with customer care office only.Whenever if we have important work at that time itself these broadband people are not responding.


Worst service ever seen
Jan 08, 2021 10:06 PM3520 Views

Due to some whether conditions I lost my exell connection I was complaint them they are taking ages to repair my connection when I called to the customer service every one hour in up to 4 days they are saying within one hour we will catch you the distance between the office to my house is just 200mts even they not sort it problem


Connection request
Jan 02, 2021 11:36 AM3595 Views

From 15days onwords I am trying to get the service but no 1 is responding. I have called number of times to tele caller n technician but no is taking care about calls . this shows their responsible towords their job as well as their customer satisfaction. plz am requesting as soon as possible respond and do need full


regards


kondalarao


VERY BAD and Irritating, totally screwed
Dec 31, 2020 11:05 AM3549 Views

No response, dont know how to handle customer, if you have taken the connection that's it you are in to a big trapped hole.


I am facing the issue with this broadband in my native tirupati. they will not receive your call, they will not respond on your mails. I was totally screwed with this broadband. Everyday connection loss and no proper support. I have dropped a mail from support on 28th july 2020, untill now there was no further reply from the Excell broadband.


So I strongly recommend not to take it only.


Worst service ever
Dec 18, 2020 08:05 PM3668 Views (via Mobile)

Worst service ever u could get. It takes ages to get the connection shifted to a new address. I could give zero rating for customer service


Best service and speed assurance
Nov 06, 2020 01:43 PM4794 Views (via Mobile)

Almost I am using from 10years and didn’t see any issue. Service response is very fast.They are the first person who launch ?? 50mbps for 500/- that’s why internet charges are very low in Vijayawada compare to other cities


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