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Home > Home and Appliances > Non Kitchen Appliances > Vacuum Cleaners > Eureka Forbes Vacuum Cleaners > Eureka Forbes Euroclean Steem
Eureka Forbes Euroclean Steem
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Steem has got structural damage (purchased in Jun-2020), hence raised complaint on 29-Oct-2020. They send 1 technician on 31st Oct, He told as the product is in warranty period, u go for replacement and told to contact your salesman (Raghu) who came for demo.
The guy who came for demo and sale of this product is Raghu whose contact is 9916145757. I contacted him for which he replied via mail that okay the product will be replaced. 2 days over and so on. Now after that he s not telling any updates and neither he s picking the call nor replying to any messages. Must say never to take product from this salesman (he was the one at the time of sale who promised if any structural damage sir, it will be replaced) and never trust his words. Kindly take action against this fraudulent.
Coming to Eureka customer service, it’s been 10 days since the complaint was raised, everytime I call them they will mention yes the complaint is open, apart from that they dont know what to do with the complaint and they are not giving any updates. They are not even authorised to escalate the calls. Atleast they should send someone to repair it. I don’t understand why customer service is there if they are not even able to resolve such issue. Kindly take action.
Review- Never go for Eureka, better brands are there who will be there atleast for help 24/7. I am regretting on my decision for eureka.
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Eureka forbes Sales after service very bad service
I was complain 10September'19 but not me a return my machine steel date. company was only sales after parts not available then services.
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