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Home > Home and Appliances > Non Kitchen Appliances > Vacuum Cleaners > Eureka Forbes Vacuum Cleaners > Eureka Forbes Euroclean Mop N Vac
Eureka Forbes Euroclean Mop N Vac
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I am an eureka forbes customer since its inception but till date service part is worst.purchased 1 after other product when new launch n need.but always, always there is hurry, pestering from branch officisls, salesmen to make u buy the product and after that there is so much relaxed kind if behaviour thst even if you call for regular servicing it is always some or the other reasons for not attending.i wonder how?? such a reputed company allow this behaviour to its salespersons year after year
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It has been the most horrifying experience of ordering things online.I ordered this unit and even after 20 days did not receive any information from Eureka Forbes and it has been more than 45 days and I have not even received the refund nobody picks up the phone it looks like they are simply making money through this Without delivering the product.DO NOT ORDER
Eureka Forbes took a order on 12th June online almost a month now and there is no update. They don't pick up the call and are not bother to respond to my mails.
They're is no option to cancel product online. They have took my money and are not returning it back .
Checked out their Facebook post. They have done this with so many people.
The whole company is fraud. Eureka Fraud !
YOUR RATING ON
We had ordered for a mop n vac, for which we paid Rs 21990/-. This was to be delivered along with the mini vacuum cleaner and a wrist watch. Our old vacuum cleaner was to be given back in exchange. Whatsapp messages with regard to this deal is available with me.
It is 24 hours since we received the mop n vac but no news of the complimentary items in spite of following up with the office.
Our invoice no is 121290004394dt 29/5/2020 and
Customer Code code is 8001226793.
It nether picks up dirt, nor hairs, nor small particals.
The water moping mode is worse. It leave more dirt than mopping anything.
I have ordered a spare roller two weeks back and now they are refusing to even pick up the phone.
I am using Vaccume cleaners for 45 years and this is is by far the worst product.
This is similar to a Bissell Crosswave which I have owned in the US for 3 years. That cleaner has never had a problem. This EuroClean Mop-n-Vac is full of problems and the customer "service" is sadly lacking, which is deplorable for a product so expensive. Their service people don't even know the product and if you need a replacement part, it takes up to a month. So you have an expensive piece of equipment that cannot be used. I have had the Mop-n-Vac less than a year and have had 3 issues with it, the latest being that the water is not coming out. We use only filtered water in the reservoir so I know there is no buildup in the lines.
I bought this product from Eureka Forbes Limited, No. 245, 2nd Floor, Hesargatta Road, Kirloskar Layout, Bangalore 560073, represented by Sales person Manjunath. While giving demo he told that this product costs INR 21, 990 which can be converted to EMI and also there is a 20% cash back offer. Based on this input, I bought this product vide Invoice No. 153150035860 and he promised that in three weeks 20% amount will be credited to the account through which purchase was made. Even after repeated followups for next two months there was no true feedback from him. Then I had to register a complaint at Eureka Forbes. I received a call from one Mr. Kumar and he took the details. Later again no one responded. After three days when I called again it was told that the 20% cashback could have been given only if I have given a reference for purchase which I was not aware of at the time of procurement. Now it has been told to me that nothing can be done and no 20% cashback will be given. This feedback I have received only after I calling them and no response comes directly from them. Manjunath sales representative does not attend to my phone calls from last one month. Time and again sales representatives of Eureka Forbes have prooven that once the product is sold, they don's have any responsibility towards customer.
Request not to buy the products from Eureka Forbes Limited, No. 245, 2nd Floor, Hesargatta Road, Kirloskar Layout, Bangalore 560073 branch having irresponsible members. Also please do not buy the products from Manjunath(9945952279).
Very good machine to clean the house. Works very efficiently by cleaning the whole house with just one litter of water!
However, water flow through liquid tank has reduced now and I've been calling Eureka Forbes person to help us in this regard. It's the same issue of sell and forgot attitude of the company. Great product but needs good service support.
Showing: 21 - 28 Reviews on Eureka Forbes Euroclean Mop N Vac
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