Dyson DC04

Being a technical guy I removed the revolving brush bearings and cleaned and lubricated the 2 bearings that support the brush roller. This cured the ratchet noise. I rang the helpline re the burned out motor. My call took almost 30 minutes to be answered but staff were helpful and arranged an engineer callout under warranty.

I find it difficult to apply an accurate rating to this product due to the 2 Out of Service incidents within 18 months. When it's working it's the best thing since sliced bread but I wish I had taken the 3 year extended warranty.

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I have a fairly decent make of vacuum cleaner. It tends to perform what I thought was very well; my carpets seemed to be very clean, and I always had to empty out the bag every couple of weeks, so I thought it was picking up the dirt great. Then, two days before my mother -in-law was due to come stay, two things happened that struck absolute terror in my heart. First, my vacuum decided to only suck up using is hose extension; secondly, my broom handle fell off and refused to remain reattached. This is an absolute calamity as I have a large area of hard wooden floors and tile in my downstairs, as well as the large amounts of the usual carpeting.

My best friend came to my rescue. She loaned me her Dyson DC04. It can be used on either hard surfaces or carpet without having to fiddle about, except to turn off the rotating brush. It has a very long hose, so I did not have to struggle on the stairs to get them clean and presentable.

It is bagless, so you don't need to worry about messing about replacing bags, and also means you therefore never need wonder again if you have a spare bag. The lifetime filter, I was told, had just been cleaned, so I did not need to bother. Apparently you are to clean them every 6 months.

I am very glad it is bagless. It filled up 4 times before I was finished, and I vacuum at least once every other day, as well as sweep my floors daily. The dual cyclone action pulled out dirt so ancient it may have been there from when the carpet was first laid! I have found myself wondering about the relative performance of the new Dyson 4 cyclone machine if this wonder produced such amazing results. I asked her how long she had had this machine, and am told it is about 18 months old. I mentioned the performance of this product at a mother and toddler group meeting and was surprised to hear one woman say she has had her Dyson for nearly 8 years and it still outperforms other vacuum cleaners.

Dear Santa, I have a wish. Normally I ask for jewellry, but not this year. may I have a Dyson of my own and not the Hoover knock-off.? Pretty please?????

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We purchased a DC04 (the Yellow and Grey one) in Jan 2001 and have not regretted it one bit.

The Dyson DC04 is a well designed upright vacuum cleaner that does not require those horrible bags. The best feature of this machine is its powerful suction. This comes from a 1200 watt motor. The amount of dust and dirt picked up is amazing, thus you have to empty the machine more often than a conventional upright.

It has an automatic adjusting cleaning head for different floor surfaces. This means you can go from room to room without having to use switches. You can, although, switch off the rotating brush off to enable you to clean delicate rugs and hard floors.

There is an instant release for the extending hose which then can reach the top of staircases. This is therefore a high safety feature. There is a lifetime filter on this machine, which means that you do not have to buy anymore. The only thing that has to be done is that this filter has to be removed and washed every 6 months.

We find that sometimes the tools are hard to attach to the extension hose, although using them is easy. These tools include a narrow nozzle (for getting into nooks and crannies),a round brush (for suites and curtains), and a small flat-headed nozzle (which can be used for stairs).

The DC04 came with a 2 year guarantee.

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