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Durian Furniture, Baner Road, Pune Reviews

Beware of Durian..their warranty is a fraud
Jun 26, 2024 01:43 AM 48 Views (via Mobile)

Never buy Durian product. Though expensive its very low quality.I purchased recliner of 80k with assurance of 5 years warranty. After 2-3 years leather started peeling off and when I approached customer care, they are updating that warranty terms is that after 1 year, rest 4 years repair cost will be managed by customer for which they are asking 30k. How come cost paid by customer they can term as warranty? Anyways have raised consumer complaint. Please do avoid purchase as they are promoting on basis of warrenty which is a fraud.


Never Buy from Durian, read this
Sep 23, 2021 05:19 PM 588 Views

In Sept 2020, I had purchased a Sofa and Bed from Durian, Baner, Pune Showroom. Today by 2021 Sept, I had 5 repairs on the Sofa and 2 repairs on the Bed. The durian after sales service is pathetic, even after you register a compliant, they attend the issue after a month that too with regular follow-ups. The sofa(which was 55000 by cost) will make you cry when you open the cloth for repair, the cloth is the cheapest rexin, inside very sub-quality foam and wood frame of the lowest quality wood. Bed is all rusted in its screws, I changed it twice but after some months the hinges breaks again. So there is no meaning in repairing this low quality stuff with more money again and again and I am throwing it away. So a bed and sofa of around 1.2 lakhs is not usable in just 1 year of time. I never expected such bad quality product from a brand like Durian.


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