DotZot - The name itself signifies nightmare and you will come to know what I have been talking about once you come across this great(pun intented) courier.
I first came to know that something called DotZot does exist as an e-commerce delivery courier when Ebay shippped one of my products(Philips SPA50 portable speaker) via DotZot with tracking ID -700002594934. Now I had ordered a lot of products on Ebay and I had no complaints so far, but I could never believe a company like Ebay could do DotZot to an innocent citizen like me(:-P). I googled the name DotZot and all I could find after a hectic search was an ill-maintained website and a lot of negative reviews. I realised then itself that Doomsday was approaching. Now came the time of torture. DotZot updated a status of receiving the product and then vanished. Like literally. I patiently waited for six days after which all my trust drained right away. The worst thing is that their site doesn't even have a helpline no which basically means you have to email them and wait forever for their reply. However via some complaint forum I found out there number and contacted them. After a lot of persuasion they shipped my product on the 8th day after having received it from Ebay. Wow!
The product showed in Transit from Chennai to Jamshedpur. It took the product another five days to get to Kolkata and then the most bizzare part, they shipped the product to Patna(Bihar), a completely different state. I live in Jharkhand and when I contacted them again regarding why they shipped the product to Patna, they said Jamshedpur is in Patna. Imagine, the courier company didnt know that they had to ship the product to Jamshedpur in Jharkhand and not in Bihar, even though the address had been clearly mentioned. Finally I lost all my calm and threatened them to deliver my product immediately or I would take legal action, and after 18 days, I received my product, Finally!
Came to know that DotZot is an initiative of DTDC couriers and is new in the Courier business. The worst thing is they are damn poor with their service and do not even have their own office in most places. Mostly they operate from DTDC offices. I suggest them to please take their business seriously and kindly improve their site for regular updates and other things.
For those of you, who have a stuck package with this courier and is looking for a contact number, here it is,
Helpline Number -+918030041302
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