D Mart, Kondhwa, Pune

I had booked some items on 25 Feb 25 for a party scheduled at my place on 26 Feb 25 shipment No. 162369965-1 and was to be delivered on 26 Feb 15 between 10am and 1pm. Everyday on speaking to customer care, they said will b delivered to or by tomorrow. At last on 01 Mar 2025 I had to cancel d order as I will b out of town from 02 Mar. This is very bad experience. Advice not to go online with D mart.

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I recently visited DMart at DLF Road, Begur Road, Bangalore (GSTIN: 29AACCA8432H1ZM) and had a very unpleasant experience. While standing in the billing queue, I noticed a customer ahead of me who had no products with him while his wife was still shopping. I politely questioned how he could hold a place in the queue without any items, but before the customer could respond, the billing executive, Mr. Dhanush N P, unnecessarily interfered.

Instead of addressing the situation professionally, Mr. Dhanush started arguing with me, insisting that billing would be done in order of who stood in the queue first, regardless of whether they had products ready for checkout. When I further inquired about this approach, he responded rudely and dismissively, showing no courtesy or respect towards a customer. His unprofessional behavior and unwillingness to handle the matter politely were unacceptable.

I would like DMart management to clarify whether this is the standard protocol for handling billing queues and if employees are trained to argue with customers rather than assist them. Customer service should be a priority, but such behavior leaves a negative impression.

I hope DMart takes this feedback seriously and ensures that staff members are trained to be professional, polite, and customer-friendly.

I have attached the executive Mr. Dhanush N.P images while he was arguing with me for your reference.

If it is unsolved, please let me know to go further legally.

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"In a time when 10-minute deliveries have become the norm in India, DMart Bangalore's 48+ hour delivery timelines are unacceptable. It's time for a serious review of their operational efficiency and customer service standards."

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I didn't feel like talking to the staff yesterday. I didn't get the bill because of a system error. So if you go then you give such answers, you have very poor staff, you can't even talk.( staff direct say Lena hai to lo vrna jao free me dete ho kya aap log ho yese bat krte ho)

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Almost all the things has been separated and also looks their price Tage mention happy to shop from this stroe

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The most horrific place to shop at today thelady at the counter at the immidihalli whitefield demart a smaller unit hit me along with a very dark skinned sales person she was very rude when I went to ro counter to pay for the products that I was purchasing I asked her why she was being rude she told me to get out of the shop refused to bill and give me the products purchased than the dark skinned sales person and joined her in fighting with me he pushed me out of the store and she came and hit me people gathered outside and stopped him and her from raising their hands on me I am a regular customer who buys products from them and this is how they treated me because I don't speak kannada please be careful don't visit this store it's hell in disguise the thing is in Bangalore they mistreat people from other states as soon as they realise that your not from Karnataka because you don't speak kanada they start mistreating you one way or the other and this Demart store is promoting this because when the fight happened they was a person from the store saying speak kanada and discriminating because I was not able to speak the kanada language it's a shame that Demart store is mistreating customers that too by encouraging their staff to raise hands on the Customer

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Very bad place all dmart stores says very cheap but takes too much money from u loots people must close all stores steal our hard earned money shame on the businessman

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I am telling about DMart my first experience I am first very disappointed because his employees behaviour was not good for customer I parked my car in parking and security guard behavior very badly to me and after I gone to in Dmart hall evey employee behaviour uneducated I am very disappointed and All items quality not good highy price and discount scam in malls it is provided cheap quality fake products in discount please don't try Dmart malls

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UPI payment successful hone k baad bhi bill krne k baad bhi samaan ni diya or payment ni aaya yeh bhi likh kr ni diya sad experience fir kaha fir se payment kro tabhi samaan dege... means yeh d mart wale payment ni aaya yeh likh kr bhi diya so plz jo bhi heavy bill payment hota hai usko 1000 k payment kr k 2 se 3 bill krwaye vrna aap ka paisa yeh aise hi chakkr khila k payment ni dege jo bhi d mart se samaan le be aware guys ?? To ab se d mart se samaan le toh 1000 rs ka bill banwaye uske aage next bill banwaye jis se paisa jyda ni hang hoga...

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For the second time, I received a bunch of products with missing products . I recieved a call from customer care they told that will refund or provide the product . Nothing happened so far from Dmart Velachery, chennai

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Very slow services and Account Sttaf very bad & very slow staff. My Account money is debited In 4/5 day not my money Refunded till now.Account Department Manger Tallk me Only Processing

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The customer service agents are absolutely useless, their delivery is appalling and there is zero accountability. My old mother cannot go to the shop herself so I order for her. They have repeatedly made her wait and then don’t show up. When you call the number there is no proper answer. All just rubbish excuses and in fact they even tried insisting we canceled the order when we never did!!!! They lie and they are incompetent. Stay away!!!! I would give minus stars if that’s a possibility

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Recently I bought a yoghurt from D mart it was milky mist yogurt and gave it to my kids suddenly I realized that it has a black thing in it and after researching I found it was a house fly which is horrible.

I blindly believed in d mart and I gave it straight to my kid but it is very sad that D mart didn’t maintain it’s quality and didn’t cross checked . So it was worst experience and from now on I couldn’t believe on D mart .

Please guys don’t purchase any milky items specially that milky mist yogurt .

Big noooo for food items. no star for food items

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Dmart is the best store i ever saw in my life with lots of discount it should be opened in north goa also

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I ordered products from DMart 2 weeks ago. They did not deliver everything. The items that were missing amounted to around 1380 and I raised complaints and even received a call from them saying it will be in my bank but they did not refund. Now all their phone numbers are out of service and they are not allowing any further contact with their online platform. It is a scam in my books at this point. Stay away

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Last week, I purchased kala chana from Dmart Alwar. However when soaked overnight, it was found that a large number of these chanas did not soak water and were as it is, while rest of others become at least thrice in size. It appears that some mixing is there, which is not acceptable from Dmart. Now, I will twice before purchasing any such item from Dmart. I would try to upload photograph of the same.

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Recently, I went to D mart to see some products but was amazed to see that more than the store, it seemed like a gang of rowdies. Amazingly, they keep the goods trolly at places where only light weight items are available, not where the heavy items are kept.

There are guards who are bigger gung, stopped me to take a pic of their customer complaint number, Tried to reach their supervisor who was also not bothered to listen

Useless place appeal to everyone to avoid going there

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An eye opener .My survey and dialogue with several manufacturers clearly brings about one strong realisation.There is a different quality of product offered to retail store next door( normal grocery store / general trade WHICH SELLS ON MRP) than a modern trade where there is heavy discount .

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Shopping at Dmart is now my regular routine. My personal experience has been positive. They have extensive range of products available. The value of money is evident. There are many discounts other than any supermarket. There are also multiple billing counter which help to reduce the crowd and efficiently fast. They have a good return and exchange policies. Dmart is a cost effective .Dmart also offer free parking which is a huge convenience. Shelves are clean and there is a general sense of orderliness that I appreciate. The staff are commendable and helpful. Categories are clearly marked and arranged. Dmart is must try if you want to save your money and tine with the best quality.

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Provide a weighing pan to weigh the exact quantity as it should be a fare trade for price given as i

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