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D Mart - Baner - Pune Image

MouthShut Score

70%
2.88 

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Near, Yash Orchid Private Road, Baner, Pune 411045, MH

+91-20-67240500

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D Mart, Baner, Pune Reviews

Worst Customer Service
Jun 09, 2023 11:40 PM 10275 Views (via Mobile)

Customer experience seems to be very low lately. Staff is not helpful at all rather rude.


Billing staff just keep on watching if you are extending hand to put items into bags, like its your job and they have to only do scanning and watch.


Better have some self scan kiosk instead,


cost savings you can pass it on to customers.


Recent policy heard from billing staff that they do not provide polythene bags for refrigerated items. Why can't such policies are displayed on the store front so customers come prepare from home.


The attitude of staff towards customers getting free is not tolerable. We are paying here to buy things with some better customer experience and thats what dmart was. Why we should not opt online to skipp


I would rather to go for shopping online or local kirana. Hope management takes corrective actions to bring back same great customer experience as it was earlier.


Manager Chandan
Jun 09, 2023 11:09 PM 9320 Views (via Mobile)

He not customer friendly nor supportive. Was aggressive with his tone. Total dissatisfied . D mart should remove this unfriendly manager. Shamelessly arguing with customer


Rude behviour of the staff
May 26, 2023 08:04 PM 8827 Views

I appreciate DMart as the format of departmental stores as a very user friendly and cost effective stores. But my review is for the staff at DMart Ready(Delivery Point) especially at Daksha Building, Near Vital Hospital, Pimpri Pune.


I had a bad experience with one staff by name Akshay when I went to take delivery of my goods worth Rs.37-. Unfortunately the footpath work was being carried out and cement mortar was spread on the way. There was only a less than one foot passage in which, not a child could move. Hence, I suggested at least to put a plank connecting the hard surface and dmart compound so that the visitor will face least difficulty. The person was very rude and replied in a tone, "we deliver. the goods and we have to take them outside, When I requested him to at least come out and see the difficulty, he harshly said "I have seen, I can't do anything'. Do we need such inhuman persons on the counter? I am a 65 years old person and Akshy did not have the feeling to lift his face and look at me or at the difficulties. When I indicated to him that I will write a review, his reaction was dry and did not bother a bit. Need to take strict action.


YOUR RATING ON

D Mart - Baner - Pune
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Item missing after billing. Not replaced.
May 25, 2023 07:19 PM 9605 Views (via Mobile)

I have purchased Rs. 7200 worth items from D Mart, MEDIPALLY, Hyderabad.One item worth Rs. 159 was missing. Same was informed after one day. Not replaced the item. Staff are very much irresponsible.


Complete about staff
Apr 16, 2023 09:21 PM 10663 Views (via Mobile)

Staff doesn't have sense how to talk to customer and behave with customer they r behaving in a bad way and they r losing customer because the service, so please requesting management to look into this as soon as possible we came to shop here and feel like this happy but here we don't get proper response I want take action among them.


Thank u .


Bad staff behaviour
Apr 11, 2023 02:15 PM 17018 Views (via Mobile)

Today we visit d mart sector 26 gandhinagar


Billing staff name neeru behaviour is very bed.


I told security to bring branch manager but no responce from him and other staff


My mobile number is 99777xxxx


Date 11/4/2023 time 13:40 hour


Poor customer service
Apr 09, 2023 11:17 PM 10205 Views (via Mobile)

Worst customer care service. My mobile got stolen in D Mart, i asked them to check the security camera, the staff incharge made me to wait for more than an hour he didn't even Responded. Very worst service. If they are not able to see the camera and verify, then what is the purpose they are having camera's. Worst staff and aervice


Worst delivery
Apr 06, 2023 02:34 PM 9640 Views (via Mobile)

Worst service, worst customer care expert


I ordered monthly groceries on 3rd April, and they delayed and delayed, I called them again and again and they are saying they already delivered the order, now they are saying it's not delivered, they are saying you will get a call in 1 hour about the order. And I am still waiting for their call, just now I cancel the order. And the most funny part is that they are charging a delivery fee of Rs 49.


MAHARASHTRA (Mumbai) India
Sorry but its true.
Mar 30, 2023 10:43 PM 9964 Views (via Mobile)

Worst security system I have come across. And the security Manger and the staff is rude. The customer care Manger is of no use.


D mart should thing about it.


Asked tocarry my mobile with hand & ziplocked my p
Feb 23, 2023 05:58 PM 11481 Views (via Mobile)

Today I had a bad experience at dmart near madhurawada, Visakhapatnam. The staff wanted me to carry my mobile with my hand and zip lock my money purse. How can they ask customers to carry their valuable belongings with bare hand and not use purse or bag for carrying them. If it is a big bag, then they can ask for submitting the bag or tagging the bag. But, mine is small sling bag which i used for carrying cards and mobile. This is not a good business practice.


Dmart
Feb 17, 2023 06:50 PM 10960 Views (via Mobile)

Clean and everything is available there.. staff is very helpful and available and kind…dmart stores are nice place to shop


Badminton Corks
Jan 20, 2023 08:25 PM 13171 Views (via Mobile)

Bad product at this price


Product issues


***SECOND TIME RECEIVING WORST CUSTOMER SERVICE***
Jan 19, 2023 04:00 AM 20459 Views

Employees of this branch are nailing it when it comes to finding out different ways to insult a customer. Way to go D-Mart!


This is the second time I'm being annoyed and even hurt by your customer service.


-> I have 3 main issues to complaint about with some questions for you.


Let's go to my major complaint first-


1. There was this super cool employee(woman) at clothes section who made sure to teach me a lesson on how customers have to be your servants. I'll elaborate on this.


She was there on a ladder organizing things on racks, at least that's what I think(because I feel like 30 something minutes to fill one side of a rack is a lot of time) was going on. When we were checking tops section she was there in the middle of the pathway with the ladder, then later(after 20-30 mins, not sure of the timings) when we were checking long skirts section(opposite side of the previous section), she was there in the middle of the pathway again blocking everyone passing by or checking out skirts.


Meanwhile, my aunt has selected one of the skirts she wanted and I went back to leave the unwanted one in the skirts rack. There was no hanger(obviously), so I left it on the stand. This employee of yours just called me very rudely, in a condescending way and shouted at me to put it in the basket(I'm just wondering if you think your customers as some kind of animals who need to be disciplined).


You wanna know where the basket was? On the opposite section, hidden in between Two clothes stands in between few cloth hangers.


I got angry, so asked her seriously, what basket are you talking about? She tilted her face and showed me with eyes, not even trying to speak out to answer me.


I also asked her whose basket is that? You wanna know what your employee said? nothing. She said nothing and to make sure I obey her order moved her eyes again(this time no head tilting) towards the basket showing me to put it in.


I didn't want to make a scene so I figured out where the cart was and put the skirt in it.


My question for you here is-


- What makes you think that we assume a random basket standing in between two sections is for throwing clothes for your employees' convenience and that it's not for customers?


- Even if it is to leave clothes by customers, did you or your employees inform us prior to our visit or at the time of our visit, that there'll be baskets at every section available, to leave the unwanted stuff after trial?


I would like you to inform your employees( if you can, since you're so lazy to train them) that most of the customers will be in hurry and they just wanna try out the clothes they wanna purchase and leave the rest at hangers or stands whichever convenient options you have provided us. Tell them not to expect customers to neatly pack the clothes and put it right back as it was before.


The worst part is, no such basket is available at any other sections.


This was your employee's basket in which she had stuff to organize in the racks previously and she just wanted me to make her job easy by ordering me to do her work.


If you think I'm being over dramatic answer to my next question.


You know what your employee did then(after I put the skirt in that basket), she kept MURMURING SWEARINGS IN LOCAL LANGUAGE. Now please don't think I'm an idiot to not understand what she just did after that. Sad part is I cannot prove this to public since she was murmuring AND ALSO HAD A MASK. I was too stunned to make a move at what just happened then.


What kind of mindset is that?


What kind of people are you hiring?


Are you hiring people with some mental issues?


Don't you do background checking before hiring?


Again, I didn't say anything because I didn't wanna get dragged into some kind of nasty fight as I'm not sure what kind of person she is. Before we left the place for another section we saw two tops dropped on the floor behind her and we saw a kid stomping on one of it. My aunt made a comment about it too, because your beloved employee was so busy teaching me lesson she didn't even care to look on the floor where her other clothes are being used as doormats. Me, who at least had the courtesy to hang it on a stand with empty space, was the villain.


After like 20 something minutes later, we came to the same section looking for tops, your employee was still there in same position, same section, same rack too and the tops were still on the floor, only this time she turned back to look at us and you know what she did? I'm guessing, no, I strongly believe, she saw that top on the floor now(I'm positive about this) and thought it was me who left it there because of the previous incident with me. You know what she did then, she started MURMURING AGAIN! WITH SWEARS!


I don't know about you but to me, it felt like she wanted to vent her anger on someone or something and found me! A customer! What other explanation can I give to this bizarre scenario? It's either that or she is mentally ill.


For a second I thought I was in a dream since this kind of situation never happened to me in real life, anywhere.


I'm a Keralite, I've visited many stores in both states since my childhood and not in single one of them had I had this kind of experience where a customer is treated like a servant. Kudos to your team of employees and their outstanding customer service skills.


I asked her what's your problem? Do you want me to make your job more easier by putting this top in basket too? In a mocking way. She said in a condescending tone "yes put it in the basket now" and started murmuring right infront of me.


That's when I was sure that I'm never visit your store. Because clearly you are hiring people with anger management issues or even worse, mental issues, so what guarantee is there for us customers to feel safe in your store?


Now I want you to think of you as an individual and imagine this scenario happening to yourself in some store/shop and let me know, honestly, how you feel about it? and what would you do about it?


If you don't have an answer then you're too selfish of a person and a huge dissapointment to the society and to your business as well.


If you have an answer then you'll understand how I'm feeling now and what I'm going through.


I have to go through major distress and frustration everytime I visit your store. Why? You owe me an answer to this.


Let's go with my other questions now-


2. When it comes to sprays/perfumes available at your store, how are we supposed to figure out which fragrance we need to choose without testing it first? Why are there no tester bottles available? When my aunt try to select one bottle by testing it, your beloved employee(another woman) very rudely and again in a condescending tone asked her to not to test it, as if we were using it. Again, my question here is, do you think we(customer) are some kind of animals or something to teach discipline? Well, that's exactly how she yelled at us.


3. Why are your employees sweeping and organizing stuff on racks with ladders when the store is really crowded? I complained about this previously and clearly you did nothing about it.


You know that, this particular branch is not spacious at all and it gets really crowded because of this issue, especially during festival time.


One of your employees was sweeping in the middle of a crowded section and she swept all the trash on to us when we were checking out shirts. There were people(along with me and my aunt) standing at that section but she didn't care for the world to look at us even though we were literally staring at her for doing so. It's like we were invisible to her.


4. Why on earth do you have that many employees in the store and customers could find not single one of them when in need? What customer service are they providing? Every time when we need help or assistance with something no one's available at any section. But you know when we find them? When they need to vent out their anger at someone. Yep, they're using you customers to deal with their anger management issues, that's the customer service your employees are providing us.


Last time I complained about your store, they called me and apologized for rude behavior. That's why I visited again, hoping that changes are made.


I guarantee you nothing has changed with your employees and it's worse now, in my opinion. And I'm not sure you care that much about customer complaints anyway.


You/Your employees made sure that I don't trust you ever again with your mind blowing customer service skills.


You either don't care about your customers at all or you don't care about your employees, either way, customers are facing the repercussions.


I promise you no one from my family, friends, neighbours and of course me as well, will ever visit your store again, I'll make sure of it!


Thanks for giving me one of the worst days in my life!


g10drawMouthShut Verified Member
Hyderabad India
Congested Store
Jan 07, 2023 11:15 AM 21020 Views

I regularly visit this store that is known for its large size, but I found the shopping experience to be quite congested and overwhelming, especially on Sundays when the Erragadda Sunday market takes place on the roads and the store becomes heavily crowded. Even during peak hours, the store felt packed, and it was difficult to navigate. At times, it felt like I was walking through a maze as I struggled to find the products I was looking for. While the store's size may be appealing, I would recommend being prepared for a potentially stressful and frustrating shopping experience due to the congestion and difficulty in finding items.


Nellore India
One of India's famous shopping store
Dec 28, 2022 12:55 PM 18227 Views (via Mobile)

The only D-Mart store in Nellore city is located in Magunta layout neat the Mini Bypass road. The store is spread over 3 floors with groceries in the ground floor, apparels and footwear in the first floor and curtains, toys, steel utensils and hime appliances in the third floor. There is ample car parking available. Avoid visiting during evenings of sundays and holidays due to heavy rush. Almost all the items are available at great discounts.


Very bad and rude staff
Dec 22, 2022 02:48 PM 13933 Views (via Mobile)

Bharti is very rude at the icecream counter. coordination is bad. no respect to customers. ignorant asf. very disappointed


Worst experience with the employees in customerser
Dec 16, 2022 02:53 PM 13456 Views (via Mobile)

Worst experience with the client service .! I have made my payment via phone pe and these people are calling me back to back for no reason


CStaff
Dec 08, 2022 09:45 PM 18705 Views (via Mobile)

Overall Staff is polite and helpful ?? ??


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All managers are aware of the their products & help customers for their requirements.


Good place to shop at low cost than any other
Dec 07, 2022 01:59 PM 18796 Views

Good quality products at low cost than any other and all so many variety of products available, Good parking space and having good ambiance


Costing
Nov 26, 2022 08:32 PM 13820 Views (via Mobile)

Th scheme nowadays are not very attractive


i m customer of dmart since it has started


one of th reasons i thk is Over Staff.


i m talking esp abt Mulund west Branch


YOUR RATING ON

D Mart - Baner - Pune
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D Mart - Baner - Pune Location

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