This review is for the customer service of Dmart @ Aundh, Pune. I am a regular customer and fan of Dmart, who experienced fantastic behavior and concern from your staff at Aundh Dmart, Pune.
I had purchased 3 packs of Laxminarayan Chiwda on Friday 31st May. Due to some reason, I had to return the same. I went to Aundh Dmart on 3rd June at 9.45 pm . The security guided me towards the customer service desk , which is a window outside the actual store premises. The window was closed. Next to the window was a board, showing the return policy. It clearly mentioned the return timings as 11am to 9 pm. Alas, I thought. I will have to come again tomorrow.
Then thought to atleast talk to the manager.
What I imagined
I pictured a conversation in my mind about what would happen inside. I will have to first convince the security to take 3 packets of Chiwda from the Exit door, than will have to convince a lot to the manager, how I , by mistake took the wrong stuff , and than would have to again request replacement of chiwda with any other item/s of same value and than would again have to request to consider it on the same day.
What actually happened
1.Talked to Security at Exit gate. Showed him the packets and the purpose. He allowed. That came as a surprise. The guy talked normally(!) and actually understood what was my concern, and instead of flaunting his authority, checked the bill, my packets and let me in.
2.Met the manager or in-charge, I am not aware of the designation. His name is Mr. Santosh. Explained that I have to return this stuff. I started with my detailed explanation, but actually it was not necessary. He saw the bill, circled my items and thats it. He called an assistant Mr Amol and things started rolling. I was expecting 'Nahi sir, kal aaiye' or 'Sir aaj staff kam hai' or any other rule been referred.
Mr Amol offered me a chair, took my name and contact number behind the bill and returned in 5-7 minutes with cash !!! . Really? I was indeed delighted.
This review is for Mr. Santosh, Mr. Amol and entire Dmart team for imbibing the customer service and delight.
-
- Thank You! We appreciate your effort.