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Home > Business - Malls - Stores > Stores > Delhi Stores > Croma - South Extension 2 - New Delhi
Croma - South Extension 2 - New Delhi
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D-14, Near McDonalds, South Extension 2, Delhi 110049, DL
+91-7207666000
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The staff is extremely rude and not helpful at all, worst experience. The customer service is also very rude and arrogant. Bought a Samsung phone from here and they didn’t give me the colour I asked for. And after requesting soo much the staff members were extremely rude.
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I have purchased microwave from the south extension part 2 store and they have send the product in a worst bubble wrap. When I have highlighted the concern the store manager Mr Vijaya Kumar and the staff Javed were very rude to me which was very unprofessional. Also, they are suggesting me to go to other store instead of resolution which shows customer doesn't matter to them at all. The worst store and horrible experience with this store staff. Please never ever buy anything else you will suffer the same.
Friends,
I purchased a top loading washing machine(ZPLU - SAMSUNG WM TL 6.5KG WA65T4262FS/TLSL 5S) from the croma store, South extension on 05.05.2022 vide Invoice number SLA048001499970 . The machine was delivered to me on 07.05.2022 and installed on 08.05.2022. When the machine was unboxed, I noticed that there was
minimal packaging with no plastic cover on the machine
there was dust on the backside of the machine as if it had been used before.
Both the detergent box and lint box are loose as if they have been used before. Lint box has prominent ink marks which shows that it is a refurbished machine.(pic attached)
I found that odd and asked the engineer why there is no plastic covering on the machine. He answered that these days it comes like this. This sounded strange to me as last year I had bought a Samsung refrigerator, from the same croma store, which was nicely packed.
While installation I was told that this is a March 2022 model. But on the label on the machine it is showing as 2021 model(pic attached). When I talk about the model croma staff says they that only performance matters.
I have requested them to replace the used machine with a brand new machine. The croma staff members call me up and tell me verbally that they cannot replace the machine but they are not willing to give this to me in writing. They are not willing to accept and correct their mistake. They are just wiling the time.
I have escalated the matter to the nodal officer. But there also they are not willing to give me anything in writing. They close the complaint at their end without resolving the matter.
I am a senior citizen and cannot run around. I bought this machine from my monthly pension. I bought this machine from the croma store as I expected a fair deal from them. I did not think that they will defraud me in this manner.
YOUR RATING ON
Pathetic brand. Only care about themselves. Sell fake products after repairing them. Dont buy from them.
I had visited this store as I was in search of a genuine laptop but it turns out that there are very few of them available. This was completely out of the box situation as you would expect an Electronic store to have such things but this was not the situation here. I also searched for a OnePlus earphone connector but that also was not available in that store. As a genuine customer I was disappointed and because of this I don't think this is the ideal place to purchase your product . I think their should be enough stock that should be kept and this store turns out be lacking that knowledge and thus I didn't had a great experience at this store. I would definitely not suggest this store !
No doubt Croma south Ex is one of the best show room in delhi however while financing any product from IDFC Bank is not good at all.They are making false commitment to the customer and the customer care is very very inappropriate. My recommendation is not to finance anything from IDFC BANK. VERY BAD EXPERIENCE WITH IDFC BANK.
Showing: 1 - 6 Reviews on Croma
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