Croma

Not even 1 month happen we buyed tv now it have got damaged now i am calling to showroom but they r not telling anything one staff name ayesha she dont know how to behave with customer they r talking very rude and now they r not even exchange or replacement the product not even think to buy any product from croma they r showing one and send some other product so dont buy or suggest anyone to buy from there

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I have purchased croma food processor 5 months ago and it suddenly stopped working from 15 days i am looking for service centre and calling on customer care for service but they did not respond customer care girl al saba have no knowledge how to respond to customers and technician anil from hyderabad contact no 09154385498 looks like he is cheater sometimes teling to bring it to showroom sometimes teling part not available he will contact if he receives the part, its already 10 days now i have raised complaint no proper response from service centre i would suggest not to buy croma product

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Experience so so worst . Service boarding. Customer care not good. Croma customer care koi bhi help nahi karte he.

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Best shop for buying electronic gadgets it offers good discount and have a good customer support overall i will rate it 10/10

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I have purchased AO Smith geyser, now it is not working, complaint raised butprocess going very slow, they are not responding property, very bad.

Don't buy from croma stores,

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Not Happy with service and follow team is following time line. I am fade up with calling them again and again.

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I purchased an HP Victus 15(i7, 16GB RAM, 1TB SSD, RTX 4050) from Croma Jalandhar on 31st January 2025, with confirmation that the laptop would be arranged from VR Mall Mohali and delivered on 1st February 2025. However, upon receiving the product, I discovered that it had only 512GB SSD instead of 1TB, which was not what I ordered.

When I immediately raised this issue, Croma staff denied any replacement, stating that this was the only unit available. To make matters worse, the laptop has severe battery drain issues, which I reported within one day of purchase. Despite my complaints, they wasted time until the 7-day replacement window expired and later refused any resolution.

Their service center falsely claimed there was no issue, and my complaint has been ignored. This is clear misrepresentation, poor customer service, and unethical business practices.

?? Customers beware! Do not trust Croma’s promises, and always double-check your product before activation. I have already filed a complaint with the Consumer Court, and I will escalate further if not resolved.

#Croma #HPVictus #ConsumerRights #Fraud #UnethicalBusiness #CustomerComplaint #ConsumerCourt #BadService #BatteryIssues #Jalandhar

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All the items of Chroma are useless and the customer is well understood while taking the item. After buying the item, nothing is heard from the customer. Chroma company and showroom people are also useless. Somewhat to understand and the service is giving false warranty of the item.

Really bad experience

It is better to shop from local shops than that.

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I took zipcare from croma and while gave my mobile for service. I took lots of follow-up and still they have delivered product after 25 days.

For mony we taking this services is seems like not very much useful for non costly things.

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I thought croma is a tata company , quality and service will be good i bought windows ac 1.5 ton

after installation i immediately complaint that ac cooling is not Proper, they send and without proper checking they ok the product , technician was not even skilled , again i complaint np reply again i complaint np reply again i complaint after 2-3 month they said you talk to our customer service we are not authorised to do this thing they fitting ac as it was and returned

the person they send named rohit gupta had broken my ac grill also

they send just one and another no never go with this

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Don't purchase croma Tv and Other croma product Because very low quality Croma TV Panel and croma Company kam bhav me Public ko loot Rahi Hai sasti chije dekar low quality bech Rahi hai so abhi tak maine apne contact me 200/300 logo ko savdhan bhi kar diya hai k don't purchase croma product TV AC other vise any Croma product mat lo bahut kharab Chroma Product hai humne Trust Kiya or paisa pani me gaya I hate croma Company

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Never purchase on croma Sholinganallur show room customer service is very bad and they never respond to customer concern.

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I had planned to purchase the LG 9kg 5 Star Fully Automatic Front Load Washing Machine(FHV1409Z4M.ABMQEIL, LG ThinQ with Wi-Fi, Middle Black). I found it online for Rs. 43, 990. However, when I visited the store in Hyderguda, the price was Rs. 44, 990, and today, at the Punjagutta store, the price had increased to Rs. 46, 990. I spoke with the sales representatives—Shankar, Venky, and Sarita—but they were rude and only offered me a 5% discount after some discussion, which still didn't match the online price. This experience was very disappointing, especially coming from TATA Croma. I'm not sure why there is such a large price variation.

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We faced the worst, the customer service is deceptive, everything felt so fake from the very first moment and turned out to be real, because we were charged some extra 3500 rupees by just being misleaded, unexpected from croma, thanks atleast for the refund, but this was shocking. FRUSTRATING EXPERIENCE

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After purchase service is very bad, . After payment done staff will behavior is changed and they will ignored you. My product till now not delivered and they deny to give refund. They cleverly marked my product delivered but it's not delivered till now.

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Sir,

We purchased 2 microwave form with affiliated croma in July 2024 that time it was said 1 year warranty. There was no mention anywhere whether he has to do commercial or domestic work, neither told from croma assist noor got any documents in written form. I went for raised complaint on 24th July in the morning but he told me without bill can't lock complaint again went for raise complaint with Bill 6:00pm told me within 24h technician will visit at your location but didn't visited after 33h till now.When I was calling for support he told me don't call me repeatedly, your microwave was usable for domestic not

Comercial will not be recover 1year warranty only 90days recover even the time has expired. the name was that person Purushotam(700345xxxx). He is talking like a mindless , rudeles, they have no accountibily in order to customer . It seems that we are fools who go to buy things. We make fools. After buying we say that this will not happen, that will not happen.Check the Bikkgane Biryani transaction history. How much was the transaction and how much is the item to be purchased from croma If it happens like this, we will never trust Chroma!

PFA........

Thanks & Regards

Mgr. Ramesh Pawar.

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They don't have any after sales service and any exchange facility if u buy anything online total money wste

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Do not purchase any itemsfrom croma centre .It service is very poor and not recommedation to take items from croma.Nos of times follo up but no body listen our complain and give feedback or services .Pl.donot purchase any items.

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Worst quality product that do not work even 48 hours. I got stuck at UK after buying the charging adaptor from delhi Intl. airport. My whole purchase about of about 2000 went in bin.

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Croma Store Do not purchase any goods from here, they sell goods by lying, they make false offers and No updates are available in that offer and . Do not buy any product in the name of offer. Whatever offers are there here are just for show. Nothing is available, there is no update, everyone is requested to purchase any item after thinking carefully.

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