I bought this Croma 2 Litres CRAV0045 Vacuum Cleaner(Red) from Nungambakkam, Chennai Croma store on 19th Feb 2015. When I first used the vacuum cleaner, it worked fine for 15 to 20 minutes of continuous use and then it turned off by itself for about 30 minutes.
I was very dissatisfied with quality of the brand new vacuum cleaner and visited the same store the very next day and requested for replacement or exchange or refund of the product.
The sales person who assisted me while purchasing this product, checked the vacuum cleaner and said it works fine. He also told me if the problem appears again, he will raise a replacement or exchange request(sounded very kind of the sales person) I took the vacuum cleaner back to the house to give it a second try.
However, same problem persisted and I contacted the sales person at the store who said will look in to it. To my disappointment, when I took the vacuum cleaner back to the store on monday, the sales person and the other staff did not want to believe me and kept saying vacuum cleaner(sales person was just short of saying that the problem is psychological and not the product to me).
The store personnel agreed to test the vacuum cleaner, however their test involves just simply running the vacuum cleaner without actual usage. According to them dust collected in the container can cause this problem and they wanted me to empty the container every 10 minutes although the vacuum cleaner has capacity of 2l.
My sincere advice to anyone thinking of purchasing this product,
1) please stay away from it
2) build quality is poor
3) Design is poor
4) I dont think it will last more than few months of usage
5) only pro is its price when compared to its rival brands, however u get what u paid for!
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