WORST SERVICE.DONT SCROLL DOWN to check for positive reviews. Its not worth it. A small Monginies shop will do a better job than this site.
I am talking about the online cake delivery system in india to be specific. This review is not about the normal shop bakery products.
The only thing that can be appreciated is the skill of the customer service and that skill is called LYING. They lie so well that the customer is almost convinced. At least they are doing their job well.
Country oven cake delivery system is highly biased towards hyderabad which is natural as its base is there. The service provided to other cities is useless. If you cannot organize a system.you should never put things on the website. And that website.wow what a way to fool customers.
My order details:
I had ordered a cake for an anniversary to Mumbai. I had ordered more than a week ago and it was not in any peek season. Now everyone will support me on the fact that 1 weeks notice is enough for a cake. However, that was never even taken care or into account by the service. They claim their delivery time to be 8am to 8pm. I get a call at 1pm saying the design I ordered online is not possible and I will have to settle for some other design.dude couldnt you have mentioned it earlier. I didnt say anything.i still has trust.so gave them a new order.
Delivery system: this is what happens.they dont have their based in the exact cities. They have bases somewhere close by say by a 3 hr travel gap. So when they start your order at the middle of the day of delivery and it again takes 3 to 4 hours to deliver and 2 hours itself to make the cake.how can you expect to get it delivered on the same day.
You know what they do.they deliver the cake to an online vedor in the city.i.e mumbai in our case and they update the online status as delivered and the customer service LIES that it is delivered.
Then the next day.already damage has been done and anniversary is over.the cake still has normal priority.it is not the first thing they will do.no regret of any sort.they will deliver it from 8am to 8pm and all stuff starts again.
If you cannot maintain a model or delivery system.stop enticing/ fooling customers on the website.
I do not recommend.
received status:
Got 1kg had ordered 1.5kg
Ordered oval, was told will get square but finally got circle.
cake delivered 1.5 days LATE
Don't scroll down without reading my review.
Thanks.
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