Conti Travels has been operating Omni Services from Coimbatore for over 4 decades. Myself having spent my growing years in Coimbatore, I have often travelled in their coaches to most of Kerala (Alwaye, Cochin Calicut), Bangalore, Mysore and Chennai. Also three generation of our family members have travelled in their buses at different points of time 19(70's to 2010's).
Best Part
1) Their Boarding & Departing stations/offices are good, unlike the chaotic bus stations or roadside office used by other operators.
2) Buses are of OK quality – but no better than ARC, ABT and KPN. Still better than other operators.
3) Rates are reasonable. Do not over-charge.
4) Refunds are prompt if there is any A/C mal-function or failure.
Worst/Bad Part:
5) Drivers are really Rude, Sardonic and Arrogant. (Been observing for over 20 years) Comparatively KPN which was a late entry into the segment has professional drivers & Staff. Even City, ARC & ABT has better staff – in spite of being from Coimbatore.
6) Do not ask any questions regarding the Arrival time, Luggage space etc. You will get a mood spoiling answer.
7) Ticket Booking is a nightmare .No On-line booking.
8) Very impolite and sarcastic with elderly passengers. The driver & co-driver also make comments on such passengers. (Ex: Hey, go and sit down-we will call you, Don’t stand here – you will fall down and break your leg)
9) Most travelers of Conti passengers (including the old timers) would agree their rudeness towards their passengers.
10) In Mid-90’s it was not common to encounter drunk drivers (only Conti can operate)
Conclusion:
As said earlier I have been travelling on their Buses since childhood and in those days they were the only proper Omni bus operator from Coimbatore till late 90’s where lot of other companies started operations. Till then I used to wonder that it is the nature of omni bus drivers & co-drivers .In later years post 2000 I moved out of Coimbatore and am a frequent traveler all over the country and also abroad.
in routes like Delhi-Chandigarh, Mumbai – Ahmadabad, Mumbai – Bangalore, Pune and Chennai – Hyderabad and several places within Tamil Nadu & Karnataka. But I never encounter such rudeness in them (in fact most of them can be rated from excellent to Good).
In recent years I again happened to travel to Coimbatore from both Bangalore and Chennai. Bam – to my shock the drivers were much worse than the earlier days. I would recommend ABT, ARC & KPN and other small operators (who were actually good in-spite of broken down buses) to anybody travelling to Coimbatore.
Times are changing and people nowadays travel a lot and know what customer service is. And it is no wonder they have folded up their services to Kerala, Pondicherry and Mysore (saying that they were running empty) while others have picked up. Imagine at times you can find empty seat even during their weekend trips are cheap.(and that’s in a VOLVO ) even though their tickets are cheap .
Of course it can be argued that such kind of drivers and usually rude but in most cases only with a angry passenger.But being an entire bunch of staff being callously/habitually rude in spite of a polite request is a major character disorder.
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