Good Morning Sanchi,
How are you?
HAPPY INDEPENDENCE TO ALL.
I am Vijay Aggarwal joined as Asst. F& B Manager on July 13, 2015 in your esteemed Organization. I came to home as my wife was not well(Initial stage of pregnancy). I would like to share some major concerns regarding the working environment of Chokhidhani Resorts. It’s a beautiful and well maintained property.
My concern is all about Front Office Department(First Impression for Guests). The staff is untrained and unprofessional. None of them understands English well. They do struggle while handling foreign guests. Everybody of them carry their cell phones along with them while on duty.
Anytime we pass from Reception, they are all standing in a group with cell phones in their hands. On the contrary, their head Ms. Nupur Jain(FOM) shares these moments with them rather stopping them to continue these habits.
I have noticed couple of times; whenever she talks to guests she is not polite at all. She never comes to HOD meetings even Manager Operations is always there. She does have special privileges of using Guests facilities even Manager Operations is not allowed.
She is using Guest gym and spa on daily basis. She comes early morning to avail these facilities and still showing these hours ON DUTY in her time card. She always has her lunch in Bindola restaurant on Ala carte menu. Whenever she eats in her cabin, she needs at least one waiting staff to serve her. It doesn’t matter to her whether the staff is busy with guests order.
As we are running short of staff in F& B but she never cares. She never used EDR for breakfast or lunch. The Front Office staff gives wrong information to Guests regarding their meals while booking their rooms. We as F& B Staff paid consequences for their wrong information. It happened so many times even Mr. Ajmera(Manager Operations) knows about it.
On August 2, 2015, all front office staff left for their Friendship Day party hosted by Nupur Jain. Nobody was at Front Desk after 8:30 PM except one Industrial Trainee Rahul who was taking care of the whole FO Operations and passing wrong information to Guests. Nupur is just concerned about those who provided her gossips from other Departments. She is the one who decides whether a person should be promoted or penalised in F& B Department.
In fact, on August 12, 2015 she complained to Mr. Mehul(Hotel Director) in the morning that I am not performing my job properly and Mr. Mehul just shouted on me in HOD Meeting in front of other managers and executives in the afternoon. He could have called me in person in front of Manager Operation and could have discussed the matter. But whatever Nupur said that’s always true as if she is the owner of the Resort.
I am failed to understand why Nupur is interfering in other Departments rather giving training to her own staff for better prospects. Since I joined, I have never seen any Fine Slips against Front Office Department but Plenty for other Departments. Front Office is maintaining at full Par level but F& B is just 19 whereas actual par is 42. Why is it so? All other major Departments are very cooperative and work as a Team work.
This all might look a fake story to you. But Cameras are there in all guest areas you may check the footage in the last one month. Actually, I am not disappointed but I am SAD. It’s a matter of consternation. I joined Chokhi Dhani Family to boost my career by sharing my International Exposure to the Establishment. I worked every day for 12 – 13 Hrs to contribute my potential.
Even on my Offs, I prepared projects and menu updating on my laptop for hours. I never mind working for long hours but a person like Nupur Jain is there just to make life miserable for those who don’t share any gossip with her. Let her run the show for F& B also. I am sorry; I cannot breathe in such an unprofessional and ignorant atmosphere. I was supposed to be back on duty on August 15, 2015. But I am quitting this job.
Well, I returned cell phone and other handover to Mr. Vajpayee(Banquet Manager) along with the SIM. I deposited DM room keys to TIME OFFICE to Mr. Gopal(Security Supervisor). Security checked my luggage at Time office while leaving DM room. I never received any uniform from the company. So I am clear on my part. In fact I did work till August 13, 2015 so my salary for 13 days shall be INR 18, 871/-. You are kindly requested to share this amount for Staff Welfare.
Thanks
With Regards
Vijay Aggarwal
Asst. F& B Manager
Chokhi Dhani Resorts
- Thank You! We appreciate your effort.