When I was moving from Madurai to Pune, I have chosen Chennai P&M to move my goods. I fell for their colorful campaigning in TV and thought that their service would be good. That was one of the worst decisions I took in my life.
1.On the day of packing, I was supposed to complete everything by evening and had to catch a bus to travel from Madurai to Bangalore and then a flight to Pune. To my horror, the packing guys did not turn up until 3 PM. I made at least 50 phone calls to everyone in their Madurai office but to no avail.
2.At last, packing started at 3 PM but in a totally haphazard and unprofessional way. I lost a few household items during this time, which I only recognized after the goods reached my Pune home.
3.Finally all packing was done after a lot of running around and at 7:30 PM their manager came to me to take signature on the list of items. Alas, we found that my bike was left behind. Couple of their workers who were supposed to pack the bike and took the keys from me in that pretext were roaming on Madurai streets on my bike. I was aghast to know this, but had too little time to do anything. Their manager said something to them in Tamil and assured me that it will be packed and lifted to truck in one hour, I don't need to worry.
4.When I packed my traveling bag and came down, I was shocked to know that there was no container truck as I was promised by C P&M. Instead they have loaded my goods in an open truck and their manager was coolly assuring me that the goods will be moved to their warehouse somewhere in Madurai and then will be shifted into a container truck. Left with no time to argue, I had no choice but to believe him.
5.As per their sales person, the goods would reach Pune in three days. I knew that it was a very ambitious timeline and was hoping that they would at least reach Pune in 5 days. However, 10 days are gone, no goods yet. God knows how we managed with the bare minimum luggage we had and with my 8 months old son. Finally after two weeks and after countless calls to their Pune regional office, I got the goods delivered. But the story is not finished yet.
6.Their Pune manager (let's call him KR, do not want to reveal name here) is a totally unprofessional and unpleasant guy. I heard this guy openly demanding my wife to give bakshees to his workers as they lifted the goods from ground floor to 9th. My wife had to argue a lot to convince him that we had already paid the charges for lifting them to 9th floor. He also made us to pay for some Octroi, which were not told about by their Madurai guys. Then we found that some items were damaged, including my bike, fridge and sofa. When asked about those damages, we got the response that "those things do happen". Shocked to hear this response, I asked him why are they charging so much, when they cannot avoid damages. His response was "Everyone pays, you are not special." PATHETIC. That pushed my patience to its limits. Called their Madurai office, got the number of their GM in Chennai and rang him up.
7.Their GM was courteous to begin with, at least heard what I had to say. He promised me that he will have a word with this guy KR.
8.After a couple of follow ups, their GM turned tables on me that KR was saying that I spoke to him in foul language and didn't behave professionally. He gave me a free advice that I need to discuss with KR amicably and sort out the issue.
I was totally exhausted arguing with these morons. I had thoughts of moving to consumer forum but couldn't do so due to some personal issues but started spreading the message about these guys and their unprofessional behavior.
NEVER FALL FOR THEIR GIMMICKS AND AD CAMPAIGNING PERIOD.
- Thank You! We appreciate your effort.