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Charles and Keith Bags Image

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1.91 

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Charles and Keith Bags Reviews

???? India
Horrible service
Dec 16, 2019 01:44 PM 22445 Views

Horrible service! Ordered 2 pairs of bags and instead received somebody’s shoes… Return of money due the wrong order made by C&K themselves turned impossible! After sending back the wrong order as requested, calling and sending emails I didn’t receive my money back after 4 months, customer service does not reply. Will never buy anything again.


Hit or Miss, Depends on product u get
Dec 02, 2019 11:51 PM 22333 Views

Bought my first bag way back in 2009(wrinkly leather hobo bag) after less than 6 months of usage the entire leather cracked!


Fast forward to 2018, decided to try the brand once again and bought a synthetic leather tote bag. SUPER STURDY can handle 1-1.5lbs with no problem. It's been 1 year already bag still looks new.


CONCLUSION: DO buy bags from them with thick material cos they r super duper sturdy not even joking. DONT buy bags that are thin or light in appearance as material tends to be flimsy.


maya0001MouthShut Verified Member
Hanumangarh Town India
CONCERN ABOUT ITS QUALITY
Jun 15, 2019 12:20 PM 30454 Views

Today i am sharing my view about Charles and Keith Bags. in the beginning the style and design of my bag is very good. and my bag has two golden chains and leather stuff. when i bought this bag they ask me that this bag has great stuff and long-lasting colour combination and its chain colour never damaged. they tell me that they never face any issue with this bag. so i bought this bag and now i am surprised that this bag damaged in only 3 months. and the chain colour became brown and its leather looks like 2 years old and very cheap. its fabric quality is totally worst. so this bag is not value for money.


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Charles and Keith Bags
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Horrible management with returns and refunds.
May 16, 2019 07:55 AM 24469 Views (via Mobile)

I should read the reviews before purchasing. I got told to return to their US warehouse but actually they have to get ship back to Singapore. Then you can possibly get your refund back. I had to paid out of my pocket to ship my shoes back, now they are saying I have to wait till they get them in Singapore. I’m worry they won’t give my refund back, who the F knows if they received or not. I will not buy from them ever again. Do not recommend!!!!


London, United Kingdom India
Awful product and awful customer service
Apr 27, 2019 07:43 PM 23639 Views (via Mobile)

How a company like this is able to trade is beyond me. They have no customer service at all I am waiting on a response for a while in regards to a refund form which is ridiculous. The quality of their goods is also awful. Do not buy from them and I wish I had read reviews before purchasing. Honestly 1 star is way too much to give them.


Sydney, Australia India
Bad customer service, messy return logistics
Apr 14, 2019 07:40 AM 18390 Views

I am very frustrated about the logistics of return and even more, the next to none customer service. I am based in Australia, when I initiated a return in January 2019, I was given their Australian warehouse address to return to, I sent my parcel within 1 day and I could see from my tracking that it arrived in the given warehouse address within a few days. I never got my refund. It is NOT my responsibility to ensure the Australian warehouse and Singapore warehouse ship between each other properly, if you gave me an Australian address, I am only responsible for making sure my parcel arrives to that warehouse.


Every time I followed up with customer service through email, it took them one week to reply with just a generic answer “please allow 6 to 8 weeks”, and once I gave them the tracking number to investigate, they never replied me back. So I contacted again using online chat, the customer service only gave generic answer as well, saying, “we will revert back by email” which they never did. Also, no one ever picks up the customer service phone number. What makes me more angry is that the customer service online sounds very rude and apathetic, she didn’t care if I was frustrated with the situation by saying things like “if you want to complain, send it to this email address”, “if no one is picking up, that means we are busy”. Very little respect to the customers.


The back and forth took 3 months already, it is April and no one in Charles and Keith has been able to give me a solution. I have been a long term customer with C&K, and after this incident, just purely based on the customer service quality, I am not going to buy from them again. There are many more brands out there that respect their customers more.


saadkhan091510MouthShut Verified Member
Mumbra India
Branded but awkward
Nov 22, 2018 01:22 AM 27932 Views (via Android App)

The awkward experience I got when I purchased this bag, actually I purchased it for my mother she asked me for a bag then I searched on internet so I got this brand and read that it is an international so I thought that if it is an international company so it's products. might be good so I purchased it first of all my mom didn't like it then agreed to use it but in two month it's handle was torn uhh such a cheap quality of that.


Jamnagar India
AVOID THIS BRAND LIKE THE PLAGUE
Sep 25, 2018 09:28 PM 18660 Views

AVOID THIS BRAND LIKE THE PLAGUE. BAG TORE AND LOOKS LIKE A GARBAGE BAG NOW, CAN'T USE IT FOR THAT EITHER - SO BAD, SO FEEBLE, LOOK AT THE HANDLES TEARING UP.


BOUGHT IT 2 MONTHS AGO LITERALLYYY!


THEY ARE SO FUNNY THEY SAID IT MIGHT HAVE GOTTEN BAD BECAUSE OF NOT USING IT.


Melbourne India
Charles & Keith delivery is SO QUICK
Sep 06, 2018 09:43 AM 17619 Views

Firstly, I love the designs and the no fuss materials.


I am a huge fan of deisgner goods but for bags I want to be able to throw around, these are perfect.


I also really like their shoe designs a lot, and have bought a few pairs previously.


They aren't real leather, but the prices definitely reflect that!


The delivered to melbourne in less than 24 hours! I am stoked.


Love my purchases, will definitely buy again.


Pathetic quality
Dec 30, 2017 02:03 PM 28828 Views (via Android App)

Hi everyone! I would say that if I have seen the most terrible quality bag till now then it is this Charles and Keith bags. I wonder that it is an international brand so, I was so excited to buy this bag coz I thought that I will. Get an amazing style quality etc. But this brand proves me Completely wrong because it was not at all upto my expectations or I would say it was more terrible than anyone can thought. I brought two bags from this brand from one of the mall in new Delhi from India keeping this thing in mind that it would be of a best quality but as I told you before I was wrong. When I went there I was expecting much good quality and different styles which I was not able to find but then I thought may be because it's an international brand that's why I am not getting that large variety of styles on there products but no. I went home buying two bags one fory sister and one for myself one was in black and one was in peach colour. Somewhere me andy sister first like that product coz I guess it was new but then after using it for two to three times it start getting ripped off. The cloth inside the bag was automatically torn and it's stitches were coming undone. N I was having that chain kind of a thing to hang my bag on my shoulder so that was of golden color which turns into dusty brown color which looks so cheap and all this happen after using those bags for two to three times only. I was so wrong thinking that this product will be amazing and will have amazing quality as it's a international company but no I was completely wrong. The quality was so pathetic not even long lasting I mean I m not heaving a single good thing to. Say about this brand. And also very important thing as it is an international brand they are way too expensive for such a cheap quality products. So for me it's a complete no no. Wastage of money on such a rubbish products.


mukeshdidelindawarMouthShut Verified Member
Merta City (Live Jaipur) India
Bad quality bag
Dec 15, 2017 08:06 AM 23233 Views (via Android App)

I am bough I 1 to 2 year ago for marcket store to my sister carrie this bag.


I get a pair of wedges from here for a party. They are no comfortable his bag quality are not good.


This bag design very old. And look like cheaps. And not to good design bags I do not like this bag style.


They staff is very polite and they do not mind when I try on lots of shoes in succession. The packging is not good.


Althogh the price range for the shoes very high.


The since the company is mature, they do not accept changes easily pretty hard for huge career achievent.


rezaulislam450MouthShut Verified Member
Dhubri India
Bad quality product
Dec 07, 2017 07:40 PM 15909 Views (via Android App)

Hello buyers, Today I am going to share my experienced about this bag.


##I have purchased this bag from flipkart online shopping site.


##After one wash the color of the bag was changed and the quality of the leather was decreased.


##This bag corner side is broken after one month.


##The fabric quality is very bad compared to other bag at the same price.


##The chain of the bag not work properly.


##The smelt of this bag is very bad.


##It is not value for money, if you buy this bag which means you will lost your money.


So I therefore not recommend other to buy this bag.


Really simple design and not long lasting fabric
Nov 10, 2017 08:26 PM 22504 Views

I bought Charles and Keith bag from the Mall of India because I thought that since its a foreign company the quality of the bags would be good but it wasnt.


the fabric of the bags had worn out after like 2 months of use and it had become like a cheap quality fabric. when I bought the bag, the shopkeeper told me that it was of pure leather but it wasnt, and I was shocked that they lied to me when I later found out and wouldnt return it either.


the bags straps had broken and the shop I bought it from wouldnt repair it .


the bag has a really simple design and nothing like whats trending.


I only bought it because I thought it might have good quality which it didnt.


I dont think these bags is value for me and you shouldnt buy them.


New Delhi, India India
Charles and Keith Bag
Oct 15, 2017 06:50 PM 20711 Views (via Mobile)

I bought a Charles and Keith bag from their outlet in Palladium Mall, Mumbai. Within a year, the pasting of the handle started coming out. I went to the store to get it repaired and they told me that their warehouse was shifting and I should come back after a week. They also told me that the bag could be repaired.


When I went after a week, the person who I had spoken to earlier wasn't there. The store manager told me that they wouldn't be able to repair the bag as it was a manual job and the bag might get damaged. On telling him about my conversation with their staff, he told me that it's not possible that one of their staff members could have agreed to get the bag repaired. It took me 15 minutes to tell him the entire conversation with his staff but he simply kept denying. Finally I asked him - "What's the way to repair it?". I was shocked at the reply - " you can use fevi quick and paste it yourself".


I was just not able to digest the fact that Charles and Keith couldn't repair the bag despite having better resources and knowledge, but I(a novice) could simply use fevi quick and repair it.


They just fool u about the life time warranty.


manveetsingh331MouthShut Verified Member
Chandigarh India
Charles and Keith Bags
Sep 14, 2017 11:00 PM 20292 Views

A while ago I bought this bag for my sister as a birthday present but I got very disappointed because the fabric quality in very poor of this bag compare to the price,


After a month of using this bag the color started getting fade,


There are not much pockets in this bag and it also smells bad,


The Charles and Keith bags are not a good value for money, its just a waste of money,


Please don't waste your money in this bag.


joulzpriya93MouthShut Verified Member
Ranchi India
Quality of bag is poor !!!
Jul 30, 2017 02:48 AM 14613 Views (via Mobile)

Prior to some time My companion purchased a tote of Charles and Keith Packs yet our experience was bad with this brand because of its low quality items and awful administration bolster


It was attractive and a la mode sack however it was some expensive likewise in examination of others yet as indicated by its cost its quality not discovered great in light of the fact that amid utilizing a similar we found that the cowhide quality is exceptionally poor and after some time just its shading gone began fared and because of this its look additionally discovered extremely dull and non amazing


Some chain of sack additionally found not working in few time just and after some time the handle of pack discovered broken naturally because of poor sewing and we understood that these are not set aside a few minutes utilizes and there is no estimation of our cash for such sort of non quality items in light of the fact that there are a ton of different brands accessible in advertise where we can show signs of improvement quality items with great administrations rather than such Charles and Keith Sack


muqtadir521MouthShut Verified Member
Hyderabad India
CLASSIC HAND BAGS
Jul 29, 2017 04:21 PM 13086 Views (via Mobile)

Charles and keith bags are the classic bags.I purchased it for my wife.she was very happy after getting.she liked it a lot.the quality of the bag is awesome.the material used in it is of great leather quality.the cost is also reasonable.you can keep all your stuff inside without any trouble.


The chains used are of good quality too.its very attractive and good looking bag.you can keep a lots of things in it.its really good value of money.I recommend to all its worthy of buying. It's a nice gift that you can give to your family.


Nice
May 02, 2017 05:07 PM 13430 Views (via Mobile)

I was always keen to find a black bag specially a leather one. I tried to find the bag at every possible place but I was fail to find the bag. Finally I got to know about this bag and I was amazed that I found tge same bag I wished to find. And the price of the bag was also very reasonable. I like the deal. This is really an amazing bag in black colour, in leather stuff. And I am also satisfied with the quality of the bag. The price are also very good. I would say that this is the best deal one should think of buying in these price.


Swaraa2017MouthShut Verified Member
Palghar India
Charles and Keith Bags
Feb 27, 2017 10:51 PM 13835 Views

My wife has recently purchased this bag from online for an amount of 1400 rupees and she was very happy to have this bag now because of many reasons. First of all the quality of this bag is very good and is made up of pure leather without any duplicate materials used. The bag is very handy and she could take it anywhere when she stepped outside the house. The chains used on this bag is very good and sturdy. There is ample space to keep her stuffs and is really worth buying at this price.


PRASHANT0644MouthShut Verified Member
Jaipur India
Charles and Keith Bags
Feb 19, 2017 03:06 PM 22878 Views

Dear Friends


Before some time My wife bought a hand bag of Charles and Keith Bags but our experience was not good with this brand due to its poor quality products and bad service support


It was good looking and stylish bag but it was some costly also in comparison of others but according to its cost its quality not found good because during using the same we found that the leather quality is very poor and after some time only its color gone started fared and due to this its look also found very dull and non impressive


Some chain of bag also found not working in few time only and after some time the handle of bag found broken automatically due to poor stitching and we realized that these are not made for long time uses and there is no value of our money for such type of non quality products because there are a lot of other brands available in market where we can get much better quality products with good services instead of such Charles and Keith Bag


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