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Capital First Image

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23%
1.36 

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Capital First Reviews

Very very Bad customer care service
Jan 21, 2019 03:27 PM 703 Views

I have taken loan by capital first, till date only one EMI bounce for a month but they have ask me two months bounce charge and customer care is very very poor service. they can't give proper reply every time same reply.


so not trustable brand because of customer support not good, and when customer support not good company can't go ahead. so many company not progress because of bad customer service.


Don't Trust.


Inefficient staff gave wrong information
Jan 07, 2019 11:59 AM 1315 Views

I am an existing two wheeler loan customer for Capital first.




  1. I wanted to change my bank account ECS so I went to office at Panjagutta and gave a request on Dec 11, 2018.




  2. My ECS got bounced on JAN 05, 2019 because ECS didn’t get processed.




  3. To my surprise I called customer care to enquire and this is where the whole thing got messed up.




  4. Executive kept arguing with me to transfer the call to supervisor, and after that after shouting he at last transferred the call.




  5. Supervisor kept arguing with me instead of accepting the mistake but defended his colleagues at call center and he is completely a waste of time because I spoke to him for around an hour but no use. HE doesn’t understand the customer but keeps on talking non sense which is irrelevant to the issue. I kept on asking him the same question for 25 mines and there was no answer. So I had to tell him that he is not ELOQUENT so he transferred to his so called manage.




  6. This Manager amateurish because he doesn’t want to listen to his customer and in return he starts blaming me for the mistake which I had not done.




  7. As this person was not equipped with customer service skills I had to tell and shout on him to take his phone and call the branch and know what exactly happened.




  8. To my surprise every time he comes and gives me some new information.




  9. I had to ask him more questions wherein he didn’t had answers for it and kept defending his team.




  10. These people are very poor in handling customers because they are first






Not well disciplined


Not well trained


More importantly


They are not skillful in their jobs.




  1. unfortunately level 3 manager escalation was not helpful so I had to ask him to transfer it to his manager whom he reports to but this time he denies saying there is no manager above me and if u want to talk to someone who is above me it is STATE HEAD to whom u can go directly and talk in the office where I went to give a request to change my bank account ECS.




AND THE FUNNIEST THING IS IN THIS 20TH CENTURY THIS COMPANY DOESN’T SEND EMAILS TO CLIENTS ITSEEMS ? ?


SO LET ME GO TO THE OFFICE AND SEE WHAT WILL HAPPEN IF I VISIT AND SPEAK TO STATE HEAD WHETEHR SHE WILL METICULOSLY HANDLE MY CASE AND GET IT REOLVED OR WILL BE HEEDLESS AS OTHERS.


THERE ARE MORE DETAILS BECAUSE THE CALL CENTRE DISCUSSION WENT ON FOR 2 HRS I HAVE A RECORDED FILE OF THE CALL WHICH I WILL VLOG AND UPLOAD IN YOUTUBE AS WELL. COMING SOON


NOTE:


ACTUALLY I DONT WANT TO GIVE THE ONE STAR RATING AS WELL BUT THERE IS NO OPTION TO SUBMIT MY REVIEW AS STARLESS AS ITS BY DEFAULT TAKING ONE STAR


New Delhi, India India
Just hate it
Jan 06, 2019 09:57 AM 585 Views (via Mobile)

Worst experience


They charge too much amount as penalty . Upto 50% . I have stuck into this. In case i want to forclose my loan the charge forclose charges . Dont go for this . Worst experience . Worst service .???????????????????????????????????????????????????????????????????????????????
?????


YOUR RATING ON

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Hopeless people
Dec 27, 2018 02:47 PM 2034 Views

I am an existing two wheeler customer of the bank. They were frequently calling me for personal loan and as I was in need of it, I applied for the same. They collect even cheque from me, had a office verification. The person who had to do home address verification had too much of attitude and was expecting me to be at home according to his time but this was not the conversation which took place before applying for loan from their customer care. And now when I checked with my status of loan the other lady at customer care says its rejected but for what reason, they have no idea.


All documents are correct, still they declined loan without a proper reason and they are not ready to return the documents and cheque which they collect.


Hopeless team who is working.


Grab money in form of penalties
Nov 29, 2018 05:26 PM 2871 Views

I have got an active business loan with Capital First which I borrowed for my software company. It is the biggest mistake of my life which I regret and won’t ever forget in my entire life.


The loan tenure is of 60 months and I’ve paid for 36 months. Our friend Amrita Agarwal who answered earlier either connected to them or prematurely witnessed mistakenly. Let’s learn the catch and the real experience.


People never approach these privatise tiny financial institutions right away or Capital First is never in someone’s primary list. First of all, people try to cope up with government banks like SBI, PNB and so on. Getting financial favours from these banks is certainly a good option but simultaneously not an easy task. Numerous visit, verification lags, various documentation procedure kills the urge from inside. Then people head backs to commercial banks like HDFC, ICICI, CITI, AXIS… but when they also turn their back, people have no options left with. Now, these tiny asses come into pictures like Capital First, Fullerton and Home Credit.


These suckers provide you with a loan little easier but it comes with a high rate of interest.


First of all, there is nothing like 2 days disbursal. All is a myth. When you apply for a loan with them provide your documents. The approval only takes 2–5 business days. During this time the agent or representative you have been dealing with trying to figure out the need and urgency of you for the funds. Although approval is 30 minutes procedure they won’t update you real time.


Your multiple calls and frequent discussions are enough to let them know your urgency. After they realise, now the game of the ROI starts. They will keep you in suspense for 1 week, post verification of all your collaterals, they furnish the tenure of the loan, principal amount, EMI but will never disclose rate of the interest easily. They will collect blank cheques, pictures and videos of your home, car, another vehicle, any other land or immovable assets you have, after completing everything when you will own calculate the rate of the interest then only you will come to know it is not huge but insane.


To cut a long story short, you mustn’t consider Capital first or similar financial institutions as your loan partner.




  1. Easy but a pain in the neck:




They just know how to grab money in form of penalties. Their EMI bounce charges, bank account swap charges, loan closure penalties are sky high as compared to others.




  1. Never expect any customer service:




Their 1860 number helpline suck, the reps on the line seems to be the one who has just passed their schools. No human understanding, just know to sing a song called contract and clumsy policy guidelines. The agents on the 1860 helpline aren’t trained well enough, no human touch, no sympathy, no empathy instead autonomous robotic voice responses.


I personally called for a small charge waiver due to the death of my mom, the rep answered, “The death in your family is your problem, not mine, you have signed a contract and as per the policy those charges are legitimate”


If you don’t believe call sometime and you will come to know.




  1. Pathetic recovery attempts:




God forbid if you have taken a loan with them and bad time has just started, and you have missed an EMI by mistake or due to the extenuating circumstances, get ready for the defamation nearby home or your workplace. As their illiterate recovery agents don’t know the GDPR and will spill the beans related to your loan to anyone. Imagine you have just arrived from your workplace and the liftman or milkman makes fun of you, Sir is the loan foreclosed or still active.


If you are still in the need of cash, you better lend from your relatives and friends. Even the local financers would be a good option. I burrowed loans in total from 11 banks, all of them has been foreclosed except Capital first and Home credit. I never faced that many insults, depression, anxiety, anger and regrets with any other bank or financial institution.


Hence, Capital First is not a trustworthy company for taking a business loan ever. Never ever, think of them while applying for the loan.


New Delhi, India India
Mahafrod company & also a gunda company
Nov 29, 2018 01:14 AM 2276 Views

Company excutives said other details on documents sigining he wrote another terms .my life biggest mistake I m take loan with this company capital ist offer me this loan .interst rate 12 to 18 percent but charging 36 percent very fake company & employess is gunda .all company employee man or women all r gunda very big frod company


FRAUD
Nov 20, 2018 03:00 PM 2971 Views

I had done big mistake in my life that I had taken loan from capital first, I had taken 2 loan two wheeler loan & personal loan and I had also paid total EMI of two wheeler loan since a months ago but I didn't recieve NOC letter, when I call to customer care one of executive consulted with me he said you will not recieve the NOC letter unless and until personal loan should be clear, how it possible if I want to sell my bike Its mandatory to have NOC letter my personal loan have 20 months more to settle the loan for NOC letter I had to wait 2 yrs.


They are cheaters and interest is also too much, for foreclose amt also they are asking 5% extra+ GST


so its my humble request dont take any loans from this fraud company


sunilthankapppan04MouthShut Verified Member
New Delhi India
Worst Company..
Nov 17, 2018 05:06 PM 10135 Views (via Android App)

Hi friends.


I am reviewing about Capital First .I had a bad experience from this company which I don't like to remember I was a customer of this worst financial company.


Customer executives are uneducated.may be they are not much educated, they don't know how go behave to customer. There languages and talking tone is worst. They provide wrong information to the customer.


Once we trapped their net its too difficult to escape.


Complaint
Nov 01, 2018 02:18 PM 2821 Views

I am 2.5 years old customer of capital loan this is worst company I ever deal with I have buy a I phone on feb and symphony cooler on april and last of the emi month my emi was nt deduct frm my ac they put penalty on my both loan they said that due to unsufficient blnce then they said dnt debit your blnce from ac we will deduct within 2 days again nd penalty will rmove but they didnt do that now they saying to me pay oct penalty. worst customer care service they changes there words day by day . dnt deal with this company this is my experience said


Consumer has to pay because of their faulty system
Oct 27, 2018 04:16 PM 2380 Views

Beware of below, as Capital First tries to make money using the below tricks:




  1. Dont pay by cheques or cash as they will charge 350 extra for each cheque collection.




  2. Always keep transaction details safe till the closure as they dont have a up to date system and maintain a very bad transaction record.




  3. Bounce charges or the worst as you have to pay 400 bucks for each day till the payment is updated in their system, which takes normally 2-3 days, which will add up to 400 bucks extra for each extra days.




  4. Not a professional company, more of a Uneducated goons giving you money and then comes the vasooli part with big penalties.






Much better options for short term / Consumer loans:




  1. Bajaj Finserv.




  2. Early Salary.




(Help me )Worst Company and Worst Staff
Oct 26, 2018 01:04 PM 2014 Views

Hi, my name is Mahesh I have taken Two Wheeler loan. capital first given payment collection for third party they are illiterate people they dont have any idea about charges and process so I went to capital first office to talk with them and I inform third party of capital first I will deal with them so thay got angry and they stolen my bike from my office unfortunately I forget my key with bike, with my flat key. now they are given me that key and my bike I went to capital fist office and told them all story now they are saying we cant do any thing you can go to the third party office I went there so the third party demanding extra money more than my loan that amount too much extra. so I said them you will keep my bike but give me my flat key and my some imp document which I keep in bikes storage place.but they are not given now what shuld I do.the person of capital first name Saurabh -address 3rd floor, near bank of baroda, kadiwala hospital, naanpura, Surat.


Loan
Oct 22, 2018 07:48 PM 2502 Views (via Android App)

I had applied loan in this product, nice approach from the customer care , they process the application very fast , they collect the information update it very fast depending upon the eligible parameter they approve the loan , customer care response is very good , it is loan process they speak in good way for loan process


Unnecessary Charges
Oct 13, 2018 01:00 AM 727 Views (via Mobile)

I always paid my emi's in advance every month. One month I Paid Emi's in advance for 2 months together, ended up getting bounce charges, filed a complaint with them but no response. Had to go through Consumer forum to get the amount refunded. A friend of mine was charged bounce charges on the explanation that his signature did not match on the cheques given.


Fraud Tactics
Oct 03, 2018 06:15 PM 2701 Views

Don't take personal loan from this fraud company.


There representative provides false information.


They say that insurance is mandatory along with the loan.


They provide wrong information about interest rates.


They provide wrong information about total loan amount.


When raised concerns they say ok just return the whole amount and we cancel everything. It's obvious that the loan amount was required hence was applied for loan only. But they forced insurance premium burden on me taking undue advantage of my personal financial need of that time.


I have closed the loan account now. I lost around 45000 in the entire process of taking loan and foreclosure of the same done in 6 months.


Very bad experience.


It's better to take any kind of loan from reputed bank. Never take anything from this type of company.


WORST LOAN ORGANISATION-Capital First
Sep 20, 2018 05:56 PM 2020 Views

Unnecessary charges, they fool customers, they will tell your loan account is over and levy charges on your account after this.


The worst deal ever, I would have never gone for them had the vendor given options


They have standard reply to every mail, the executive are un educated


Worst co and worst staff at Apeejayhousekolkata
Sep 20, 2018 08:02 AM 2060 Views (via Mobile)

Worst company and staffs. Specially Jaidayal Singh and Bipasha Ghosh. Both they do rowdyism and threaten to customers and at the same time they are illetarate, rude, unprofessional and idiot. They don't know how to deal and behave with a customer. Capital first should look in apeejay house kolkata branch bcoz here staffs are very unprofessional. I personally suggest to all to never avail a loan or something from capital first. They won't let you foreclose if you want. I would have given -1 rating if would have possible.


CAPITAL FIRST FRAUD AND CHEATER , NOT TAKE LOAN
Sep 14, 2018 11:58 PM 3260 Views

My father is labour, he is illerate, once time he was going to one showroom then first time take fridge from capital first ltd. fridge price value Rs.28000/- agst 0% finanace value same and told by compnay this 12th month emi process, but capital first compnay take 18th month emi and they are doing fraud, they are mention in letter is purchase sansai LED TV Rs.37500/- they ware not guide to my father about any rules and regulation and also approved loan fraudly today we are pay RS, 35400/- agst my 28000/- fridge value we are paid fully but they are capital first person told you have Rs.14000/- over due balance, and we are pay unwanted charges by capital first ltd


I said only One question capital first ltd, is not trustfull compnay and 101% fruad company not informed about rules and regulation about loan process to poor and illeterate person


I think this company looking someone who is illeerate and poor for stuck red money


A firm with idiot staffs
Sep 02, 2018 10:39 PM 2576 Views (via Android App)

I went to purchase a go pro hero5 from reliance digital situated on the third floor in oberon mall Oberon Mall Kochi the experience was very bad I told the executive that I need a GoPro camera for finance in finance scheme but the executive told he will arrange the finance from Tata capital an officer of Tata capital first came to me he asked me to give all my documents I submitted all my documents in front of him he told that he will arrange the whole loan amount for me but unfortunately he told that he don't know how to apply for loan in the application provided to him by the Tata capital first company he told that he was not given proper training and I feel so very sad and the firms like capital first if they are putting this kind of idiot staff for their working how can a firm Run in a good condition this is a very bad situation the highly talented staff must be only recommended for this kind of good Financial Institutions and still now I have not purchased my GoPro camera nowadays Financial Institutions are rising lot of financial institutes are here in India they all lend money very easily in a very simple step we all know Tata is one of the biggest entrepreneur in India if this kind of negative activities coming from the part of Tata that's intolerable to the common man I again request that tata must give proper training program to all the staffs those who are working for tata Institutions especially for Financial Institutions .it is also doubtful that if this is the activity of the firm and at the time of repayment of the loan If the Tata is not deducting the amount at the right time from bank account it may even affect the CIBIL score of a person and I feel very pity on all the staff of Tata capital and thank you so much my friends for watching my reviews.


Capital First is Worst ever Financial Company
Jul 25, 2018 10:23 AM 3124 Views

I have the worst experience to take the loan from capital first


I never ever seen this kind of F$ing and A$ho$ company in my entire life


I have register my ECS more than 8 time and visit the office 6 time but still my ecs is not register with bank


I have put the more than 20 complaint to their customer portal


but every time they told back we will revert back to this and close the complaint


they are also cheater company they asking for bribe to sanction my loan. they are asking 5% of loan amount to sanction in illegal ways


Cheating Company
Jul 06, 2018 11:57 PM 3031 Views (via Mobile)

I Got Emi In Sep In Bangalore Colours They Told 8 Months EMI The Amount is 3332 Now Also They Take Amount In My Account Please Call Me 9916946234 why You Take My Money Please Reply Me Fast.


YOUR RATING ON

Capital First
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Recent Questions and Answers on Capital First

500

Where is office in Madhya Pradesh

Jul 30, 2024

By: aarti1291112911

Answers: 1

500

I paid some amount for processing loan, will they return back my money?

Mar 16, 2023

By: nivethagubendhran

Answers: 1

500

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