Those who are reading this article I am issuing strong warning for them.Do not purchase these appliances , these appliances are marketed by glen India which do not care for the customers. They are just interested in selling these appliances but not interested in providing proper services, Capella do not have their own service center, see what happened to car making company Fiat which donot have their service center and collaborated with tata motors.
Now a days hardly anybody is interested in purchasing their cars and those who have purchased fiat cars will be repending.Fiat has not been able to recover from the bad reputation even after breaking with tato motors. I am a busy doctor in una district of himachal Pradesh .
I have purchased one capella chimney in 2014 as a part of my house kitchen located in una himachal pradesh which was designed and made by Lovely sanitation Jalandhar.Capella chimney was installed in my kitchen, Right from the beginning there was problems in chimney. first the panel stopped functioning and was changed after several calls were made to the company.after few months again the chimney stopped working, again after calling several times one person from the company came at odd hours(after sunset) As I was late for my clinic I asked him to come in morning hours, after that nobody attended the call for almost a month.
Later when the problem was addressed and corrected, after one month again the chimney stopped working.when again complain was lodged no body attended the call for months, when the call was finally attended glen india started giving excuses that the warranty period is over and we have to pay for the repair which was quite expensive. It was quite clear that the piece which was installed in my kitchen was defective right from the beginning but nobody bother to change it, now neither the lovely senitation nor the glen india is interested in solving the problem.both are interested in just selling the appliances . If somebody from Capella is reading this I advised them to immediately break their partnership with glen India otherwise they will be doing the same mistake like Fiat did with collaborating with Tata motors, sooner or later glen india will sink and take capella with it.
I strongly advise all customers who are planning to buy capella appliances or appliances from glen india that if you deliberately want to waste your money go for it otherwise there are other companies like whirlpool which seriously care for their customers.
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