Believe it or not !! After 3 days of writingthe below review at MS, someone from Canara Bank, Andheri called me up and after few days I got a DD from Canara amounting Rs.2500. Seems, there are good professionals in the Banks who do go through reviews about their Bank. These people may be the only reason the Bank is still running and that also in Profit. I can only thank them for returning me at least my principle amount. My only words to the officers who acted will be " Thanks and pls. stay the same – sooner or later you will definitely change this bank to a5 star rated Bank.
Well, was going through MS and came across this word "CANARA". SO HERES MY REVIEW :
The incident happened in October, 2006 and I lost Rs.2500 and that also when I had to board a flight to abroad. Its been 4 yrs now and I have been mailing and writing mails continuously but nothing happened. A General Manager ofReserve Bank of India can reply but a normal officer of Canaracan never. Anyway, tired of sending e-mails and calling here n there, lastly I wrote a letter in hard copy and attached copy of all the e-mails and sent it through courier, spending 300 rupees, it was done just to see, if this can awake them. after 2 months of sending this letter the Canara branch person called me and inquired and later nothing happened. READ THE LETTER AND NOTE THE Cc PART, Still I have not received my lost money. I am hiding all personel details in the below letter :
To,
The Bank Manager,
State Bank of India ,
Dear Sir,
Sub. : Amount not credited in account after miss in ATM withdrawal.
I have a saving account in your branch vide Account No. 00000030044234128 . This is regarding failed amount withdrawal transaction from ATM of another Bank, wherein the amount was debited from my account and has not been credited.
On 7th October, 2006 , at 7:54 P.M I had used State Bank ATM Card of my account in S. K Puri Branch (A/c No. 00000030044234128) to withdraw Rs. 2500 from Canara Bank ATM, situated at J.B Nagar, Andheri Mumbai. On completing the cash withdrawal process at Canara Bank ATM, the money came out from the ATM machine but due to delay in taking the money from the ATM slot, there was a reversal and the money at the ATM slot rebounded back into the machine for which an amount of Rs. 2500 was debited from my account No. 00000030044234128 in your Branch. I enquired about the debited amount from Canara Bank personals at J.B Nagar and they confirmed that the amount will soon be credited at my account, after a miss has been detected in the ATM. Later, after a day i.e on 8th October, 2009 , I left for Africa due to work demand and so was unable to follow up the issue personally with the bank. Anyhow, I did sent number of e-mails to the Officials of Canara Bank, customer care of State Bank of India and Reserve Bank of India regarding the same but the amount was not credited. Recently, on my arrival at India , I enquired Canara Bank on phone regarding the debited amount and they were unable to give satisfactory reply to my question. I am hereby writing to my home branch S.K Puri to follow up the matter and do the needful by arranging to deposit the debited principle amount of Rs.2500 along with relevant accumulated interest for 3 years. Presently, I am stationed at Pali, district of Rajasthan and hence cannot personally visit the branch at Patna due to my work involvement.
I am sending along with hardcopy of some of my e-mails forwarded to Canara Bank, State Bank of India and Reserve Bank of India . No reply except from Reserve Bank of India has been received by me. Copy of reply from Mrs. Sujatha Elizabeth Prasad, GM, Customer Service Department, Reserve Bank of India is being enclosed for your reference. Also, please find below other details regarding the failed transaction of money withdrawal done at Canara Bank ATM situated in J.B Nagar, Andheri, Mumbai, for your reference and use:
i) My SBI Card Number : XXXXXXXXXX698.
ii) Date and time of use of ATM at Canara Bank ATM in J.B Nager, Andheri : 7th October, 2006
- Thank You! We appreciate your effort.