We bought this epilator recently in Bangalore, but soon its power backup gone down, now it works for 10-15 seconds, which actually must be 40 minutes as they say in their specs.
I showed it to dealer first, but no luck, they redirected us to a service center in an interior location in Jaya Nagar. Now the actual story starts, the service center is a small roadside repair shop and he doesn't keep any spares. First time he straight away refused for entertaining any warranty of the product.
We had to call company people, after a follow-up of a month, the Bombay guys arranged for a spare battery for the product and then in the next follow-up they said I need to go to the service center again to get the battery replaced.
Anyhow I managed to go and I handed over the product to service center, with a promise that he will get the spare battery soon and I will get the unit back in 3-4 days. After 3-4 follow-up calls and 10 days, I finally got his reply that the battery has arrived and I can collect the product.
Finally when we started the product again, there were 2 new problems along with the old one. The battery backup was the same 10-15 seconds and attachments were not fitting properly(damaged) and the unit was not switching-on on one of the two speeds. Now again we are in the mode of fighting and following them up everyday. There is another limitation in the product, you cannot turn it on while connected on mains, that means while charging, you cannot use it.
So my opinion would be, "NEVER BUY".
Latest updates as on April 27th, 2011, they have closed their service center in Bangalore, sales executive says, he doesn't care where customers should go for service, he is just for selling.
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